Business Services Manager

Job Description

SUMMARY

This is advanced level professional work performing administrative, fiscal and supervisory duties and maintaining administrative, financial and organizational strategies for the operational divisions of the assigned department. This position manages and reviews the work of assigned staff.

The single position allocated to this classification reports to a designated supervisor and works under general supervision. Work in this class is distinguished from other classes by its administrative, fiscal and management responsibilities.

EXAMPLES OF WORK

• This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required.

ESSENTIAL JOB FUNCTIONS

Manages the preparation, coordination, administration, submittal and analysis of the operating and general plant capital budget, personnel services, and operation and maintenance (O&M) budgets for the operational and administrative areas of the department.

Manages the monitoring and reporting of activities related to operating and general capital, personnel services, and operation and maintenance (O&M) budgets for the operational and administrative areas of the department for proper recording and quality control.

Manages the creation and distribution of budget reports for review by the department and other management.

Coordinates the development, implementation and management of the department’s business plan and performance metric.

Manages all personnel activities and services as well as other HR related activities as the main HR liason for the department.

Coordinates labor relations activities for the department.

Develops and maintains administrative, financial, risk management, information systems and organizational development strategies for the operational and administrative areas of the department, Works with other departments and operating areas to establish and implement operational and administrative processes and efficiencies for the department.

Assumes direct partnership with the department’s leadership team.

Coordinates emergency management and storm related processes and procedures for the department.

Researches and / or develops departmental programs / issues; provides supporting material, data and statistics. Assists in the development of requests for proposals for various departmental and operational needs.

Identifies opportunities for improving departmental and organizational effectiveness, regulatory conformity and service performance.

Develops and coordinates communications strategies for inter- and intra-departmental use as well as coordinating technical and operational communications with external organizations, as appropriate.

Recommends changes and / or improvements to administrative policies, organizational structure, programs, methods and procedures.

Assumes an active role in the strategic planning process to establish future direction of the department.

Assumes an active role in succession planning for the department.

Assumes an active lead coordinating role for the department’s diversity and inclusion program.

Serves as liaison to internal and external organizations.

Works cooperatively and effectively with the City management and employees.

Plans, assigns, delegates and manages work activities for assigned staff. Responsible for cohesiveness, consistency, and effectiveness of assigned staff.

Manages administrative related training for the department.

Performs timely, fair and non-discriminatory evaluations of assigned staff.

Recommends selection, promotion, discharge, and other appropriate personnel actions.

Attends work on continuous and regular basis.

NON-ESSENTIAL JOB FUNCTIONS

May be responsible for enforcing the drug policy, based on physical location and organizational structure.

May act in the absence of supervisor.

Performs other related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills and abilities to perform the essential functions.

EDUCATION AND EXPERIENCE

A Bachelor's degree from an accredited college or university with major course work in business administration, finance, accounting or a related field is preferred; and six (6) years of progressively responsible experience in financial, operational, administrative or government agency services, four (4) of which must be at the supervisory or lead level; or an equivalent combination of education and experience which provide the required knowledge, skills and abilities.

Experience working in a union environment at a public utility and / or municipality is preferred.

CERTIFICATIONS OR LICENSES

Licenses

Valid U.S. Driver License required. Valid Florida Driver License required within 30 days of appointment.

Certifications

None.

KNOWLEDGE, SKILLS AND ABILITIES

Thorough knowledge of principles and practices, including finance, budgeting, accounting, purchasing and procurement, risk management, human resource management, organizational development and training and organizational structure and operating procedures.

Ability to develop and implement centralized processes and procedures across departments that are true to intent, effective and efficient. Ability to plan, assign, delegate and supervise work of assigned staff.

Ability to conduct special studies, analyze and interpret findings, and prepare and effectively present factual reports.

Ability to develop long-term plans and programs and to evaluate work accomplishments.

Excellent research skills as demonstrated by the ability to collect, develop, assess, and blend information and recommendations from a wide variety of sources.

Strong critical and creative thinking skills to assess and resolve problems or issues by gathering and assessing information, taking advice, and using judgment that is consistent with standards, practices, policies, procedures, regulations or law.

Strong project management and organizational skills to plan, prioritize, multi-task and independently execute projects / tasks within specific deadlines while maintaining flexibility.

Ability to work under high stress levels, with frequent interruptions and with tight and often changing deadlines.

Excellent written and oral communication skills as demonstrated by the ability to articulate complex information and issues clearly and concisely.

Experience and ability to design and deliver presentations and materials to effectively educate management about strategies and initiatives.

Strong interpersonal skills as demonstrated by the ability to interact collaboratively and productively and to build effective relationships with individuals of diverse backgrounds, including elected officials, charter officers, department heads, representatives of other agencies, other city employees, and the general public.

Knowledge of effective employee communications methods and practices.

Ability to effectively lead or work as a member of a self-directed work team.

Ability to maintain security and confidentiality.

Experience and ability to deal with represented employee groups.

Demonstrated intermediate level knowledge of personal computers and related departmental software, including but not limited to, Excel, Word, PowerPoint and Access.

Highly skilled in the art of negotiation.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions.

PHYSICAL REQUIREMENTS

While performing the duties of this Job, the employee is often required to sit for prolonged periods of time.

WORK ENVIRONMENT

May require working outside regular business hours, including nights, weekends and holidays.

May require travel to various locations.

Note :

May Require Assessment(s).

May fill multiple positions.

May establish an eligibility list.

Come join our team! The City of Gainesville offers a competitive benefits package and opportunities to grow both professionally and personally.

All ‘regular’ employees are eligible for traditional benefits such as health insurance, life insurance, paid leave, 11 paid a holidays a year, a pension plan and a deferred compensation plan, but we also o ff er great things like on-site fi tness centers, tuition reimbursement, on-site medical sta ff and a wellness program to keep you healthy and happy. Please note; benefits are not available for temporary employees.

Equal Opportunity

The City of Gainesville is an equal opportunity / affirmative action employer and does not discriminate in hiring. Minorities, women and individuals with disabilities are encouraged to apply. Individuals with a disability, who require special accommodations during the selection process, should notify the Human Resources Department at 352-334-5077 or TDD / TTY at 352-334-2292.

Veterans' Preference

Veterans are encouraged to apply. Veterans’ Preference ensures that veterans and eligible persons are given consideration at each step of the selection process. However, preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07, Florida Statutes (F.S.) specifies who is eligible for Veterans’ Preference. State of Florida residency is not required for Veterans’ Preference.

If you are unable to apply online due to a disability, contact recruiting at or by calling 352-334-5077.