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Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life.

Department:

9610 GRU - Information Technology Administration

Salary Range Minimum:

$88,200.00

Salary Range Maximum:

$138,997.69

Closing Date:

02/14/2025

Job Details:

This is a lead senior level position that performs advanced, complex technical work in the public sector and utility industry.  It involves a broad range of professional activities in support of a highly automated, multi-site enterprise computing environment for government, business and 24/7 control applications.  There is an emphasis on team-oriented system architecture and planning within an ITIL framework.  Work is performed remotely and on-site in a secured, regulated and audited environment. Work requires broad information technology skills and specialization in at least two of the following technical areas:  networks, server, storage database management, security, data center implementation and disaster recovery, multi-tier enterprise application architectures, or client infrastructure. Incumbents in this classification report to a designated supervisor and work under general supervision. Work in this class is distinguished from higher classes by its lack of supervisory and design responsibility, and from lower classes by classes by its advanced technical skill in computer infrastructure implementation.

This position is being placed on the IT Security Team. Candidates possessing experience with vendor security risk assessments, threat hunting, application security, endpoint detection and response systems, network detection and response systems, extended detection and response systems, security information and event management systems, and infrastructure security architecture will be given preference. Active technical and security certifications, attention to detail, advanced interpersonal skills, initiative, and the ability to follow written and verbal directions are highly desirable.

May fill multiple positions.
May underfill.
May create eligibility list.

#OnSite

Job Description:

SUMMARY

This is a midlevel position that performs advanced, complex technical work in the public sector and utility industry.  It involves a broad range of professional activities in support of a highly automated, multi-site enterprise computing environment for government, business and 24/7 control applications.  There is an emphasis on team-oriented system architecture and planning within an ITIL framework.  Work is performed remotely and on-site in a secured, regulated and audited environment.

Work requires broad information technology skills and specialization in at least two of the following technical areas:  networks, server, storage database management, security, data center implementation and disaster recovery, multi-tier enterprise application architectures, or client infrastructure.

Incumbents in this classification report to a designated supervisor and work under general supervision. Work in this class is distinguished from higher classes by its lack of supervisory and design responsibility, and from lower classes by classes by its advanced technical skill in computer infrastructure implementation.

EXAMPLES OF WORK**

** This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job.  Performance of lower level duties may be required.

ESSENTIAL JOB FUNCTIONS

Depending on area of assignment, incumbents will work in two or more of the following areas:

Data Center

Implement, administer, and monitor the efficient use of the data center floor space, rack space, power consumption, heat output, HVAC controls, environmental alarms, security access, cable management, disaster prevention and safety features with established practices for an auditable enterprise-level IT environment; conducting or participating in the annual data center disaster prevention, security, safety, and disaster response training.

Network

Implement, configure, administer, monitor, and troubleshoot the efficient and secure use of the in-house LAN, WAN, Wireless LAN, VoIP, and Video Conferencing IP networks using servers, routers, switches, VLANs, and other hardware to ensure stable operations, system connectivity, remote (VPN, DMZ, Certificate, PKI) access, security breach protection in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control, and NERC-CIP Critical Cyber Assets requirements.

Servers

Implement, configure, administer, monitor, and troubleshoot a complex enterprise-level hybrid cloud and on premise physical and virtual server environment consisting of hardware, operating systems, back-office/middleware applications in multiple tiers from sandbox to production in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control.

Storage

Implement, administer, monitor, and troubleshoot a complex enterprise-level storage environment consisting of local and centralized (SAN) storage technology, data replication, data archiving, and backup/recovery systems in conformance with established practices for an auditable enterprise-level IT environment for such activities as storage allocation, data protection, change management, preventative maintenance, and access control.

Database Administration

Implement, configure, administer, monitor, and troubleshoot a complex enterprise-level database environment at the physical and logical level, and to a lesser degree the application level, particularly using Relational Database Management Systems (RDBMS), in conformance with established practices for an auditable enterprise-level IT environment for such activities as storage allocation, data protection, change management, preventative maintenance, and access control.

Applications

Implement, configure, administer, monitor, and troubleshoot a complex enterprise-level mission-critical application server, storage and network environment in multiple tiers from sandbox to production in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control.

Clients

Implement, configure, administer, monitor, and troubleshoot a complex enterprise-level physical and virtual client environment consisting of hardware, operating systems, front-office applications in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control.

Disaster/Recovery

Implement redundant systems, policies, and procedures for disaster recovery to ensure effective protection and integrity of system and data assets, including operating systems, databases, network connections and protocols, servers, and software applications.  Modify plans based on results of tests or incidents.

Periodically conduct simulations to test system disruptions and disaster recovery plans and procedures, disaster avoidance and impact reduction strategies for the security and restoration of mission-critical business applications in the event of natural disasters, technical failures, power outages, and human or cyber interference. 

Perform all aspects of actual recovery plan efforts, including initial emergency response, recovery procedures, and business resumption processes.

Security

Conduct risk assessments and business impact analyses to identify vulnerable areas within the organization’s critical functions.

Implement, maintain, and oversee enforcement of policies, procedures, technologies, and associated plans for infrastructure security.

Assess need for any security reconfigurations (minor or significant) and execute them if required.  Keep current with emerging security alerts and issues.

Administer and maintain end user accounts, permissions, and access rights. 

Create, maintain, remove and audit system and end user accounts, permissions, and access rights.

Perform, and oversee penetration testing of all systems in order to identify system vulnerabilities.

Recommend, schedule, and apply fixes, security patches, disaster recovery procedures, and any other measures required in the event of a security breach.

Plan, design, implement, and maintain all security systems and their corresponding or associated software, including firewalls, VPN, intrusion detection systems, cryptography systems, biometrics, anti-virus software, and all client and server security activities. 

Develop and communicate IT security policies and procedures, including those for end users, network procedures, and legal/regulatory compliance.

Recommend and assist with deployment of additional security products and tools, or enhancements to existing tools, to detect violations of infrastructure security measures.

General

Participate in various IT work activities such as feasibility studies, capacity planning, performance analysis and fine-tuning, new technology evaluation, new systems and applications technical requirements specifications and review, and act as a project lead on technical IT infrastructure projects.

Provide business hour technical support for escalated client-side and server-side hardware, software, security and network issues in a timely and customer-friendly manner.

Provide after hour, on call technical support for all server-side hardware, software, security, and relevant network issues in a timely manner - usually on a rotating schedule.

Provide after-hours and weekend work for changes that must occur outside of business hours.

Support other IT teams throughout project, system, and application lifecycles.

Attend work on a continuous and regular basis.

Work within an ITIL framework for service delivery and continuous improvement.

Write and maintain technical documentation.

NON-ESSENTIAL JOB FUNCTIONS

Develop and maintain training materials for educating end users and new IT staff.

Conduct research on emerging products, services, protocols, and standards in support of infrastructure procurement, enhancements and development efforts.

Perform cost-benefit and return-on-investment analyses for proposed infrastructure components to aid management in making implementation decisions.

Perform other related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.  Below are the required education, experience, knowledge, skills and abilities to perform the essential functions.

EDUCATION AND EXPERIENCE

Graduation from an accredited four-year college or university with major course work in computer science, information systems, or systems engineering, or mathematics, and four (4) years information technology experience (must include one (1) year as a systems programmer, network administrator or equivalent), or an equivalent combination of education, training and experience which provide the required knowledge, skills and abilities. 

MCSA Cloud, MCSE Cloud, MCSE Data, CCNA Routing and Switching, or CCNP Routing and Switching certifications or equivalents may be substituted for up to two (2) years of education; 1 year per certification.

CERTIFICATIONS OR LICENSES

Licenses

A valid State of Florida Driver License is required at all times while employed in this classification.

Certifications

None

KNOWLEDGE, SKILLS AND ABILITIES

Ability, experience, and willingness to provide leadership and guidance to less experienced co-workers as well as provide effective training to new employees and end users.

Ability, experience and willingness to communicate effectively, both orally and in writing, with customers, coworkers, supervisors and managers.

Ability and willingness to write technical documentation.

Ability and willingness to self-learn.

Ability, experience and willingness to effectively plan and organize work to ensure the highest quality performance of self and others.

Ability and experience to lead, coordinate and participate in key process improvements as they relate to the organizational computing environment.

Ability, experience and willingness to work without direct supervision and to creatively and effectively solve system, hardware and interpersonal issues.

Ability, experience and willingness to work effectively with coworkers and the general public.

Ability and experience to maintain a high level of integrity when dealing with customers and systems to instill trust and to maintain security.

Ability, experience and willingness to make sound decisions to effectively solve problems of systems and hardware, as well as to maintain effective interpersonal relations that ensures a team atmosphere.

Ability, experience and willingness to stay current on all software and hardware systems to ensure ability to maintain system integrity and security, as well as the ability to resolve issues.

Ability, experience and willingness to observe all safe work practices to ensure the safety of systems, hardware, self and others.

Considerable knowledge of principles, practices, and methodologies of networks, client and server computer hardware, operating system functions, system management and administration, database design techniques, security, storage management, data center management, network design, disaster/recovery techniques, middleware and application configuration, problem solving and programming.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of principles and processes for providing customer service which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, security operations for the protection of people, data, and property.

Knowledge of administrative and clerical procedures and systems such as managing files and records, designing forms, and other office procedures and terminology.

Working knowledge of arithmetic, algebra, geometry, statistics, and their applications.

Working knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Working knowledge of economic and accounting principles and the analysis and reporting of business data.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions.

PHYSICAL REQUIREMENTS

Must be able to perform sedentary work on an uninterrupted basis.

WORK ENVIRONMENT

Work is performed in an office environment with moderate noise levels.

Note: 

May Require Assessment(s).

May fill multiple positions.

May establish an eligibility list.

Come join our team! The City of Gainesville offers a competitive benefits package and opportunities to grow both professionally and personally.

All ‘regular’ employees are eligible for traditional benefits such as health insurance, life insurance, paid leave, 11 paid a holidays a year, a pension plan and a deferred compensation plan, but we also offer great things like on-site fitness centers, tuition reimbursement, on-site medical staff and a wellness program to keep you healthy and happy. Please note; benefits are not available for temporary employees.

Equal Opportunity

The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities, women and individuals with disabilities are encouraged to apply. Individuals with a disability, who require special accommodations during the selection process, should notify the Human Resources Department at 352-334-5077 or TDD/TTY at 352-334-2292.

Veterans' Preference

Veterans are encouraged to apply. Veterans’ Preference ensures that veterans and eligible persons are given consideration at each step of the selection process. However, preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07, Florida Statutes (F.S.) specifies who is eligible for Veterans’ Preference. State of Florida residency is not required for Veterans’ Preference.

If you are unable to apply online due to a disability, contact recruiting at HR@cityofgainesville.org or by calling 352-334-5077.

Salary : $88,200 - $138,998