What are the responsibilities and job description for the CUSTOMER CARE FIELD TECHNICIAN position at City of Gallup, NM?
Department
CUSTOMER SERVICE
Location
MUNICIAPAL BUILDING - CITY HALL
Position Type
FT Employee
Salary
15.89 P/H
Date
2025.03.03
Description
CLOSING DATE: MARCH 23, 2025
Job Description
Drives City-owned vehicle and/or walks to read residential and commercial utility meters on an assigned route and records consumption. Uses assigned electronic equipment and software for meter duties. Delivers shutoff notices to eligible customers per city ordinance. Processes late payment notices for delivery. Assists Collections with miscellaneous administrative duties. Processes work orders for initiation and termination of services re-reading of meters inspection for potential tampering installation and removal of metes. Takes accurate legible photographs of meters and utility facilities for documentation purposes. Checks meter function and reports any unusual physical condition of the meter or meter boxes. Inspects visible plumbing for water leaks. Inspects electrical and water meters for damage and unauthorized connections. Makes arithmetical calculations involving customer utility consumption and rates. Under the general direction of the Supervisor works independently in the field to complete assigned tasks in a timely manner. May perform other related duties as assigned.Additional InformationAdditional Information
STARTING HOURLY PAY: $15.89 P/H
MINIMUM REQUIRED QUALIFICATIONS:
- High school diploma or equivalent (GED)
- One (1) year combined experience installing and/or repairing water gas and/or electric utilities or experience in the field of construction maintenance water or wastewater will be considered
- Valid driver's license (state of residence) that meets City's insurability requirements
- Satisfactory utility payment history with the City of Gallup utilities service as applicable
Other Conditions:
- Must pass a background check
PREFERRED QUALIFICATIONS:
- One (1) year of experience in customer service which involved public contact
- One (1) year of working knowledge of City and County Streets
Application Special Instructions
Please respond accurately to all questions regarding your qualifications for this positionSalary : $16
