What are the responsibilities and job description for the Administrative Assistant position at City of Galveston?
An island community rich in history and opportunity, Galveston is the ideal place to live, work and raise a family!
Job Description
SUMMARY: Under limited supervision, the Administrative Assistant performs various administrative staff support activities for Galveston Island Transit.
ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
- Greets incoming visitors, determines the nature of the visit, and the appropriate response.
- Answers incoming phone calls; provides information; and/or routes calls to appropriate staff member.
- Provides phone and personal assistance to customers regarding various questions and/or concerns; and provides information regarding other City services.
- Receives and distributes daily mail.
- Performs dispatch duties as necessary.
- Makes copies and scans documents.
- Sends, receives faxes, and distributes faxes.
- Cash Handling for front office/Cash Counting/Handling for back-office fares.
- Data entry/collection on various state and federal reporting.
- Conducts research for various projects and/or special assignments.
- Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
- Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.
KNOWLEDGE AND SKILLS:
Knowledge:
- City organization, operations, policies, and procedures.
- Public Transportation function/operational knowledge.
- Principles and practices of modern office systems.
- Records retention principles and practices.
- Principles and practices of customer service.
- Business and personal computers, and spreadsheet software applications.
Skill in:
- Handling situations requiring diplomacy, fairness, firmness and sound judgment.
- Providing efficient customer service.
- Multi-tasking.
- Time management.
- Performing data entry with a high degree of accuracy.
- Understanding and applying City policies and procedures.
- Organizing and maintaining records.
- Establishing and maintaining cooperative working relationships with all levels within the City.
- Communicating effectively verbally and in writing.
MINIMUM QUALIFICATIONS:
High School diploma or equivalent; AND two years of experience in general staff support; Customer service and Public Transportation experience preferred.
LICENSE AND CERTIFICATION:
Possession of a valid Texas Driver’s License required.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
Work is performed primarily in a standard office environment. May be required to lift and carry items weighing up to 25 pounds.
Compensation Range
The City of Galveston is an equal opportunity employer and will consider only the qualifications of the applicants. The City does not tolerate any form of discrimination based on race, color, religion, sex, age, national origin, or physical/mental disability in employment or provision services.
