What are the responsibilities and job description for the Gate Attendant/Cashier (PP#3)-3 position at City of Galveston?
An island community rich in history and opportunity, Galveston is the ideal place to live, work and raise a family!
Job Description
SUMMARY: Under minimal supervision, the Gate Attendant is a front-line customer service position which requires the physical stamina to stand, walk, or sit for 8 or more hours per day in an outdoor work environment. Gate Attendants are responsible for managing cash collected from selling tickets to patrons entering beach parks. Assignments will require work on various holidays, weekends, and during special events.
ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular, punctual attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
- Collect fees from customers for entrance into the beach parks
- Accurately make change using cash
- Troubleshoot technical issues as they arise
- Promote good public relations through friendly, helpful, and accurate communication with park guests
- Accurately complete daily reports and any other required forms
- Maintain a neat and orderly work area
- Relay park rules and City ordinances to guests upon entrance into the beach parks
- Assist in the maintenance of the park to include garbage handling and removal, maintenance of restrooms, and the physical appearance of common guest areas
- Field routine and non-routine questions from guests about the beach parks and Galveston Island
- Handle large volumes of guests through the gate while maintaining a high level of customer service and cash handling accuracy
- Must be able to work under pressure and with difficult or challenging guests
- Resolve guest concerns when possible and refer escalated issues to the on-duty manager as necessary
- Work effectively with other employees and park guests
- Report to other recreation locations for assistance if requested
- Assist with special projects for all recreation locations
- Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City Staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned.
- Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services in the event of an emergency.
- All other duties as assigned.
KNOWLEDGE AND SKILLS:
Knowledge:
- Basic math skills to accurately make change
- City policies and procedures
- Various City Ordinances affecting use of the beach parks
- Other applicable policies, rules, and regulations governing the conduct and safety with public recreation activities
Skills In:
- Promote a positive recreation environment and good personal behavior
- Monitor beach parks and guests for violations of rules and safety standards
- Moderate level of technological competency
- Excellent customer service skills; ability to communicate effectively with the public, using tact and professionalism
- Act quickly and calmly in emergency situations
- Establish and maintain cooperative working relationships with co-workers and the general public
- Interact with people of different social, economic, and ethnic backgrounds
- Communicate effectively verbally and in writing
MINIMUM QUALIFICATIONS:
- Minimum age for consideration is 18 years of age.
- Certified Tourism Ambassador preferred.
- Reliable transportation required
PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
- Must be able to work in an indoor and outdoor environment for duration of shift
- Must be able to physically perform all job requirements which include: squatting, crouching, reaching, bending, twisting at the waist, sitting, standing
- Must be able to frequently lift and/or move up to 20 pounds unassisted and occasionally lift and/or move more than 20 pounds assisted
- Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
- Must be able to read, write and comprehend both written and oral communications, as well as respond in written and oral communication
Compensation Range
The City of Galveston is an equal opportunity employer and will consider only the qualifications of the applicants. The City does not tolerate any form of discrimination based on race, color, religion, sex, age, national origin, or physical/mental disability in employment or provision services.
