Full Time Customer Service Clerk I

Salary : $42,672.00 - $54,468.00 Annually

Location : Gardena, CA

Job Type : Full-Time

Department : Elected Office

Division : City Clerk Office

Opening Date : 03 / 04 / 2025

Closing Date : 3 / 18 / 2025 11 : 59 PM Pacific

Description

Under general supervision, performs varied clerical and recordkeeping work; provides information to the public; acts as a receptionist; does general typing; operates City's switchboard; does related work as required.

Examples of Duties

Representative Duties

Maintains the reception desk; types routine letters, documents and reports from rough drafts, marginal notes or oral and written instructions; types statistical data; receives, distributes and dispatches mail; checks columns of figures and names; maintains mailing lists; checks and alphabetizes records; arranges material for typing; reads proofs; enters information on cards and forms; assists or substitutes for superiors in handling more responsible office work; answers telephone calls and makes necessary connections; places local and long-distance calls; keeps records of calls and toll charges; operates various office equipment.

Organizational Responsibilities

This is an entry level Class in the typing and clerical series. Applicants for positions in this Class are not expected to have clerical experience; rather, a high degree of clerical aptitude and basic typing skills are considered necessary for an employee working in this class. Employees in this Class are normally assigned to offices where supervision and training are received from a more senior clerical or secretarial employee.

Typical Qualifications

Education and Experience

Graduation from high school or GED equivalent, including or supplemented by courses in typing and office procedures. Experience in public contact and switchboard duties is highly desirable.

Knowledge and Abilities

Must have knowledge of modern office methods, procedures and equipment and general knowledge of arithmetic and proper English; must be able to speak clearly and distinctly with good voice modulation; ability to meet the public with tact and courtesy; to learn what services are performed by each department and the location of employees within the City; to spell correctly and use proper English; to perform a variety of clerical work; to make comparisons and computations quickly and accurately; to have skill in indexing and filing; to work cooperatively with others; to have a high degree of clerical aptitude and a liking for office work.

Skills

Must be able to type at a rate of 40 words per minute and have the ability to use a switchboard, calculator, personal computer and word processor. Must have computer skills in Word. Skill in Outlook and Excel or Spreadsheet is highly desirable. Bilingual ability is highly desirable (Gardena is a multi-ethnic community with a variety of languages.)

• Candidates must provide the City with a current typing certificate (acquired within the last 6 months) indicating a typing speed of at least 40 net words per minute (nwpm). Typing certification must be proctored either virtually or in person.

Please attach a copy of your typing certificate / letter with your application materials or submit it via email to by Tuesday, March 25 , 2025.

Gardena One-Stop located at 16801 South Western Avenue, Gardena, CA 90247 offers this service in-person or online.

Please call to make an appointment, (310) 538-7070.

Physical Demands and Working Conditions

Work is performed in a busy office environment with frequent interruptions. Office work requires using a computer keyboard and screen and heavy volume of phone work. Physical demands include sitting for long periods of time, standing, kneeling, bending, twisting, reaching and grasping in the performance of duties.

License

Must have and maintain a valid Class C California Driver's License.

Supplemental Information

Testing Process :

Typing Certificate - Pass / Fail

Oral Interview - 100% of total score

Candidates must pass all examinations to be placed on the eligible list.

Possession of minimum qualifications does not guarantee an invitation to the next step in the selection process. All candidate materials will be carefully evaluated and only those considered best qualified will be invited to the next step in the selection process.

Vacation : 8 hours per month and increasing with years of service.

Holidays : 13 fixed holidays per year plus additional 20 hours of floating holiday per calendar year.

Sick Leave : Ten (10) hours per month, with option to convert sick leave to cash after five (5) years of service, subject to terms and conditions.

Retirement : The City offers the CalPERS 2.0% at 62 pension formula for new CalPERS members hired on or after January 1, 2013, or 2.0% at 55 pension formula for existing CalPERS member with less than a six-month break in service from another CalPERS or CalPERS reciprocal agency.

Health Insurance : The City will pay the PPO or HMO Plan premium for a full-time employee plus one (1) dependent.

Retiree Medical : Competitive lifetime benefit upon CalPERS retirement required years of City service, subject to other terms and conditions.

Educational Reimbursement : Up to $2,500 per fiscal year for full-time permanent employees subject to course eligibility requirements.

Continuous Service Bonus : On each five-year anniversary of continuous satisfactory service to the City as a full-time, permanent employee.

Bilingual Bonus Pay : The city shall pay each approved full-time employee a Bilingual Bonus of thirty-one dollars ($31.00) per pay period as long as the employee remains eligible for the bonus.

Life Insurance : The City pays up to a total of $40,000 of insurance coverage for full-time permanent employees.

Deferred Compensation : Voluntary enrollment, no City match.

Credit Union : Savings and loan services available through South Bay Credit Union, Kinecta, and F&A Federal Credit Union.

Explain your level of expertise with Microsoft Outlook, Word, Excel, and Teams?

Tell us how you define good customer service.

What would you do if you do not know how to help a customer?

Communication is important in this position. Describe a time when you used your communication skills to resolve a conflict.

How do you manage to limit / handle distractions in the workplace?

I understand that I must provide the City with a current typing certificate with a score of 40 net words per minute (nwpm) by March 25, 2025. Typing certification must be proctored either virtually or in person.

Required Question

Salary : $42,672 - $54,468