What are the responsibilities and job description for the Full Time Customer Service Clerk I position at City of Gardena?
Under general supervision, performs varied clerical and recordkeeping work; provides information to the public; acts as a receptionist; does general typing; operates City's switchboard; does related work as required.Representative Duties
Maintains the reception desk; types routine letters, documents and reports from rough drafts, marginal notes or oral and written instructions; types statistical data; receives, distributes and dispatches mail; checks columns of figures and names; maintains mailing lists; checks and alphabetizes records; arranges material for typing; reads proofs; enters information on cards and forms; assists or substitutes for superiors in handling more responsible office work; answers telephone calls and makes necessary connections; places local and long-distance calls; keeps records of calls and toll charges; operates various office equipment.
Organizational Responsibilities
This is an entry level Class in the typing and clerical series. Applicants for positions in this Class are not expected to have clerical experience; rather, a high degree of clerical aptitude and basic typing skills are considered necessary for an employee working in this class. Employees in this Class are normally assigned to offices where supervision and training are received from a more senior clerical or secretarial employee.Education and Experience
Graduation from high school or GED equivalent, including or supplemented by courses in typing and office procedures. Experience in public contact and switchboard duties is highly desirable.
Knowledge and Abilities
Must have knowledge of modern office methods, procedures and equipment and general knowledge of arithmetic and proper English; must be able to speak clearly and distinctly with good voice modulation; ability to meet the public with tact and courtesy; to learn what services are performed by each department and the location of employees within the City; to spell correctly and use proper English; to perform a variety of clerical work; to make comparisons and computations quickly and accurately; to have skill in indexing and filing; to work cooperatively with others; to have a high degree of clerical aptitude and a liking for office work.
Skills
Must be able to type at a rate of 40 words per minute and have the ability to use a switchboard, calculator, personal computer and word processor. Must have computer skills in Word. Skill in Outlook and Excel or Spreadsheet is highly desirable. Bilingual ability is highly desirable (Gardena is a multi-ethnic community with a variety of languages.)
***Candidates must provide the City with a current typing certificate (acquired within the last 6 months) indicating a typing speed of at least 40 net words per minute (nwpm). Typing certification must be proctored either virtually or in person.
Please attach a copy of your typing certificate/letter with your application materials or submit it via email to jbermudez@cityofgardena.org by Tuesday, March 25, 2025.
Gardena One-Stop located at 16801 South Western Avenue, Gardena, CA 90247offers this service in-person or online.
Please call to make an appointment, (310) 538-7070.
Physical Demands and Working Conditions
Work is performed in a busy office environment with frequent interruptions. Office work requires using a computer keyboard and screen and heavy volume of phone work. Physical demands include sitting for long periods of time, standing, kneeling, bending, twisting, reaching and grasping in the performance of duties.
License
Must have and maintain a valid Class C California Driver's License.Testing Process:
Candidates must pass all examinations to be placed on the eligible list.
Possession of minimum qualifications does not guarantee an invitation to the next step in the selection process. All candidate materials will be carefully evaluated and only those considered best qualified will be invited to the next step in the selection process.
Maintains the reception desk; types routine letters, documents and reports from rough drafts, marginal notes or oral and written instructions; types statistical data; receives, distributes and dispatches mail; checks columns of figures and names; maintains mailing lists; checks and alphabetizes records; arranges material for typing; reads proofs; enters information on cards and forms; assists or substitutes for superiors in handling more responsible office work; answers telephone calls and makes necessary connections; places local and long-distance calls; keeps records of calls and toll charges; operates various office equipment.
Organizational Responsibilities
This is an entry level Class in the typing and clerical series. Applicants for positions in this Class are not expected to have clerical experience; rather, a high degree of clerical aptitude and basic typing skills are considered necessary for an employee working in this class. Employees in this Class are normally assigned to offices where supervision and training are received from a more senior clerical or secretarial employee.Education and Experience
Graduation from high school or GED equivalent, including or supplemented by courses in typing and office procedures. Experience in public contact and switchboard duties is highly desirable.
Knowledge and Abilities
Must have knowledge of modern office methods, procedures and equipment and general knowledge of arithmetic and proper English; must be able to speak clearly and distinctly with good voice modulation; ability to meet the public with tact and courtesy; to learn what services are performed by each department and the location of employees within the City; to spell correctly and use proper English; to perform a variety of clerical work; to make comparisons and computations quickly and accurately; to have skill in indexing and filing; to work cooperatively with others; to have a high degree of clerical aptitude and a liking for office work.
Skills
Must be able to type at a rate of 40 words per minute and have the ability to use a switchboard, calculator, personal computer and word processor. Must have computer skills in Word. Skill in Outlook and Excel or Spreadsheet is highly desirable. Bilingual ability is highly desirable (Gardena is a multi-ethnic community with a variety of languages.)
***Candidates must provide the City with a current typing certificate (acquired within the last 6 months) indicating a typing speed of at least 40 net words per minute (nwpm). Typing certification must be proctored either virtually or in person.
Please attach a copy of your typing certificate/letter with your application materials or submit it via email to jbermudez@cityofgardena.org by Tuesday, March 25, 2025.
Gardena One-Stop located at 16801 South Western Avenue, Gardena, CA 90247offers this service in-person or online.
Please call to make an appointment, (310) 538-7070.
Physical Demands and Working Conditions
Work is performed in a busy office environment with frequent interruptions. Office work requires using a computer keyboard and screen and heavy volume of phone work. Physical demands include sitting for long periods of time, standing, kneeling, bending, twisting, reaching and grasping in the performance of duties.
License
Must have and maintain a valid Class C California Driver's License.Testing Process:
- Supplemental Questions - Pass/Fail
- Typing Certificate - Pass/Fail
- Oral Interview - 100% of total score
Candidates must pass all examinations to be placed on the eligible list.
Possession of minimum qualifications does not guarantee an invitation to the next step in the selection process. All candidate materials will be carefully evaluated and only those considered best qualified will be invited to the next step in the selection process.
Salary : $42,672 - $54,468
