What are the responsibilities and job description for the Public Safety Dispatcher position at City of Gardner?
This position is responsible for receiving all incoming emergency 911 calls, information, administrative and non-emergency requests for service for the City of Gardner Police Department. Also receives all emergency 911 calls for the City of Gardner Fire Department and EMS – Private Ambulance Service. The public safety dispatcher is expected to perform technical and clerical work involved in the operations of a twenty-four (24) our, seven (7) day a week emergency communications dispatch center that has rotating shifts.
Duties and Responsibilities:
- Responsible for receiving and processing both non-emergency and emergency 911 calls from public requesting police, fire, EMS or other emergency services.
- Determine the nature and location of emergency;
- Determine priorities and dispatch police, fire EMS or other emergency units as necessary and in accordance with established policy and procedures.
- Maintain contact, status and location of police, fire and EMS units.
- Monitor direct emergency alarms.
- Enter, update and retrieve information form a variety of computer systems.
- Receive and process multiple requests for information simultaneously. Requests will be processed accurately and in a timely fashion.
- Monitor complex public safety radio frequencies simultaneously.
- Operate a variety of communications equipment, including radio consoles, telephones, computer systems, closed circuit camera systems and alarm monitoring equipment.
- Perform technical and clerical work involved in the operation of a 24 hour/7 day/week emergency communications dispatch center with rotating shifts.
- Performs cell watches for individuals in custody per Police Department regulations.
Qualifications:
- Strong communication skills, both written and verbal, including the ability to speak English in a clear and concise manner.
- Basic computer keyboard familiarity (30 wpm).
- Ability to multi-task.
- Must be capable of working in high stress environment and continue to deal with the general public as well as co-workers in a positive manner.
- Must be able to be certified on the NCIC/LEAPS Computer System within Two (2) months of hire, and complete full State 911 Department trainings for EMD/911 Call taking and/40 hour APCO training.
- Overtime required.'
- 'Work Remotely
- No
Job Type: Full-time
Pay: From $17.83 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed
Work Location: In person
Salary : $18
