IT Network Supervisor

1. Works in conjunction with Information Technology Manager(s) to devise strategic and tactical solutions required to meet overall business objectives.
2. Plans, organizes, and supervises the activities and staff in one or more functional areas within the Innovation & Technology Department.
3. Ensures issues related to assigned technical area are resolved within stated SLA guidelines. Assign available resources to meet deadlines.
4. Responds to complaints and more difficult customer inquiries to ensure resolution; conducts research, provides solutions to problems and corrects errors; ensures staff compliance with customer service goals.
5. Recommends technology solutions considering a number of factors including budget, business need, internal capabilities, and strategic direction.
6. Designs, plans, leads, and manages projects within assignment area to meet project requirements and the City’s defined disaster recovery objectives.
7. Provides consulting, instruction, direction, and technical assistance to other departments as required for assigned technical area.
8. Reviews IT project proposals from City departments and provide technical feedback and resources required.
9. Evaluates, recommends, and performs upgrades to IT systems and infrastructure to ensure availability and minimize downtime.
10. Develops documentation, checklists, and processes. Provide training as appropriate. 
11. Identifies improvement opportunities. Examples include but not limited to tools, processes, procedures, installation, configuration and troubleshooting techniques.
12. Implements and monitors appropriate security procedures to safeguard the city infrastructure from physical harm, viruses, unauthorized users, and potential data loss.
13. Must be able to read, interpret and apply complex technical information, and relay that information to stakeholders, including both technical and non-technical users.
14. Provides on-call support during non-business hours.
15. Performs other related duties as assigned.

IT Infrastructure Supervisor (Network and Telephony) 

1. Under general direction, is responsible for leading and participation in the design, development, analysis, testing, modification, installation, configuration, and maintenance of computer systems and programs related to wide area networking, including hardware and software.
2. Troubleshoots and correct network and phone infrastructure problems.
3. Develops and monitor appropriate performance metrics to detect network and telephony performance deficiencies.
4. Ensures accurate network operational procedures, records, documents, and drawings are maintained.
5. Recommends direction for network architecture based on traffic requirements and technological evolution.

Bachelor's Degree in Computer Science, Information Technology, Engineering or a closely related field.

IT Infrastructure Supervisor (Network and Telephony) 

• 4 years of experience in designing and supporting local and wide area networks including two years supervisory or lead experience required.
• Industry recognized certifications are preferred including, but not limited to, Cisco Certified Network Associate (CCNA) and Security

• The principles, practices and methods of supervision, training, and mentoring 
• Security incident management 
• Disaster recovery preparedness 
• Project management 
• Current industry trends and best practices 
• Vendor/contractor support procedures

IT Infrastructure Supervisor (Network and Telephony)

• The principles, practices, and technologies utilized in network/communication infrastructure design
• The principles, practices, terminology and trends in network, wireless and VoIP communication systems and services
• LAN and WAN topologies, protocols, and support procedures
• Network cabling industry standards
• Methods and techniques of troubleshooting network, wireless or VoIP related hardware, software and interconnectivity problems
• Proper telecommunication equipment operation, usage, and procedures

Ability to: 

• Work independently managing multiple assigned priorities and tasks maintaining project schedules and deliverables 
• Communicate effectively both verbally and in writing 
• See the big picture; envision and recommend technology solutions to meet operational objectives  
• Analyze problems and alternatives and develop sound conclusions and recommendations  
• Work effectively with users, technical personnel and consultants to achieve stated objectives 
• Prepare and/or present clear, concise and accurate reports  
• Exercise sound independent judgment  
• Continually learn and demonstrate new skills via hands on training, classroom training and self-study learning methods 
• Establish and maintain effective working relationships 

• Ability to work overtime, shifts, weekends and holidays as required.
• A post-offer physical assessment is required. The City of Glendale will incur the cost of all required testing.

Physically lift 50 pounds to waist height; install network equipment in physical location. Office setting.  The risks of exposure to electrical hazards can be substantially controlled by following safe handling practices when installing and upgrading equipment.

Salary : $107,937 - $161,905