Community Outreach Associate / Community Services & Parks

Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.

Provides staff assistance to community groups and technical support to City departments undertaking major improvement projects, demonstration projects or planning efforts.

Develops informational flyers, newsletters, brochures, pamphlets, program guides,  presentations, and press releases associated with both specific projects, programs, services and general outreach efforts.

Develops of video presentations and public service announcements related to projects, programs and services undertaken by the City.

Develops focused public relations campaigns for specific projects and programs.

Participates in a variety of outreach efforts including community events, presentations, workshops, and trainings.

Maintains calendar of events for the department.

Attends and promotes department events.

Develops strategies and implements those strategies to promote department  projects, programs, events and services.

Manages social media and department website.

Develops motivation efforts for increased citizen participation.

Prepares strategies to disseminate information and elicits feedback from the community.

Explains City processes and procedures clearly and effectively.

Assists and trains operation staff in public participation strategies.

Serves as liaison with neighborhood-based planning efforts.

Trains and develops other staff in public participation strategies.  May direct the work of other staff, as needed.

Assumes responsibility for ensuring the duties of the position are performed in a safe, efficient manner.

May drive on company business.

Performs other related duties as assigned or as the situation requires.

Basic principles of public relations and public speaking.

Electronic communication policies and procedures.

Basic understanding of community outreach.

Fundamental aspects of layout and design.

Online/web communications and social media applications.

Possess strong skills in Microsoft Office (Excel, Word, Outlook)

Strong time management and decision-making skills.

Provide exceptional customer service to all employees and vendors.

Ability to deal tactfully, patiently and effectively with individuals from diverse backgrounds.

Analyze programs and develop solutions.
Build effective community work teams.
Communicate effectively in English.
Communicate effectively with citizens and other City employees
Compose effective written communications.
Develop citizen participation strategies.
Develop necessary skills from on-the-job training and meet standards of performance for the classification by the end of the probationary period.
Establish and maintain positive working relationships with fellow employees and the public.
Exercise judgment and discretion in problem situations.
Foster a teamwork environment
Handle confidential information with discretion.
Lead and coordinate activities of community groups.
Lead, direct and develop other staff.

Model and practice the highest standards of ethical conduct. 
Plan, coordinate, implement and evaluate programs for large groups.
Read, write and comprehend directions in English.
Speak before community groups and make public presentations.
Use computers and various software applications.
Work independently.

An equivalent combination of experience, education and/or training may be considered as a substitute for the listed minimum requirements.

EVALUATION OF APPLICATION: Submitted Application will be reviewed to ensure applicants meet the minimum requirements. All qualifying applicants will be invited to participate in the selection process.

ORAL INTERVIEW: (Weight of 100%) To evaluate the applicant's experience, education, and general background for the position.  

TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Any evaluation will be based on the candidate's education and experience as related to the position.  Any examination will be to evaluate the candidate's education, experience, knowledge and skills for the position.  The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. The selected candidate will be subjected to a background check including Livescan fingerprinting.  The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.  

Salary : $5,526 - $7,218