What are the responsibilities and job description for the Utility Billing Specialist position at City of Golden Valley, MN?
Summary of Position
This position is responsible for the City’s utility billing functions including processing meter readings, billing, initiating, and terminating water services, resolving customer questions and complaints, and performing detailed clerical and financial support duties.
Expected Hours of Work
Hours are typically Monday-Friday from 8 am to 4:30 pm. Occasional overtime may be required.
Essential Duties and Responsibilities
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals to perform these essential functions:
- Manage the set-up and closing of all commercial, multi-family, and residential property accounts within utility billing system, including coordinating with new and vacating residents, and obtaining initial and final meter readings.
- Administer utility billing for all City accounts and reconcile billing reports and payments to issue late penalties, coordinate NSF procedures, and process any appropriate billing adjustments and reimbursement claims.
- Process daily utility billing payments, reconcile utility billing and finance system, and process refunds as needed.
- Provide excellent customer service by working with residents to answer billing and account questions and provide education on utility usage, automatic payment plan options, and City policies and procedures.
- Coordinate with the Public Works department to set-up appointments, process water meter repairs, meter exchanges and battery replacements, and collect accurate data.
- Prepare ongoing reports including daily utility billing receivables, monthly and annual utility services reports, and ongoing meter tracking, and consumption reports.
- Administer special processes, including the annual certification of delinquent utilities and inquiries from title companies.
- Work with LOGIS (Local Government Information Systems) to evaluate systems, procedures, and the ongoing support and integration of utility billing systems.
- Assist with general services tasks as needed.
- Serve as backup to Accounting Technician and Assessments/AP Tech as needed.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Supervisory Responsibility
This position does not have employee supervisory responsibilities.
Minimum and Desired Qualifications
Minimum Qualifications
- High School diploma, GED, or equivalent.
- Two years of experience with cash handling, accounts payable, or accounts receivable.
- Experience working with computers, specifically Microsoft Office products.
- Ability to complete the essential duties and responsibilities of the position with or withoutreasonableaccommodations.
- Post-secondary education in accounting or customer service, or related field.
- Two years utility billing experience.
- Experience working in public sector and municipal or local government.
- Communication
- Customer Focus
- Teamwork
- Positive Attitude
- Hard Work
- Equity and Inclusion
- Decision-Making
- Ethical
- Organized
- Problem Solving
Work Environment and Physical Demands
Work Environment & Physical Demands
Work is conducted primarily indoors. Employees in this position are generally free from work hazards.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to:
- Regularly read and interpret documents and other written material.
- Regularly communicate and exchange information with others in person, over the telephone, and using written communication methods.
- Frequently remain in a stationary position and regularly move within the building to attend meetings, access files, and office machinery.
- Occasionally traverse around the City to meetings or events.
- Regularly operate computers and other office equipment, such as a copy machine, printer, and telephone, as well as equipment/tools consistently found in finance.
- Occasionally move or transport items weighing up to 25 pounds.
EEO Statement
The City of Golden Valley is an Equal Opportunity Employer in compliance with the Americans with Disabilities Act. It will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
City contribution toward insurance benefits and 100% holiday pay and paid leave accruals.
