RV Park Customer Service Representative (Seasonal)

Under minimal supervision, ensures quality service by conducting Guest Services operations at the Clear Creek RV Park. This position is seasonal from April through October, which will require you to work various shifts that may include evenings, holidays and weekends. Please note, this is not a “camp host” position.

• Assist guests with check-in, registration and presentation of park/pet rules.  Support guests with directions and activity ideas.
• Place messages for campground personnel on reminder forms to assure completion of tasks.
• Maintain literature racks inside and outside office; maintain filing system and general office appearance.
• Run daily opening reports, verify guest checkouts, amounts due and run daily closing reports to ensure balance of books.
• Maintain a clear understanding of the online reservations system and website to provide assistance to potential guests. Complete phone-in reservations as needed.
• Enforce, in a pleasant manner, park rules and policies.
• Collect money from washers/dryers when needed.  
• Complete grounds keeping and maintenance as requested (i.e. trash pick-up/removal, flower bed upkeep, sweep and shovel the office sidewalks, etc.).
• Make suggestions for improvements as appropriate.
• Other duties as assigned.

Must be at least 18 years of age upon hire. High school diploma or general education degree (GED). One year of customer service and cash handling experience preferred. Knowledge of RecTrac software helpful.  

CERTIFICATES, LICENSES, REGISTRATIONS
CPR, First Aid and AED certification desired or ability to obtain within 90 days of hire.  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Excellent customer service, conflict resolution, and interpersonal skills. Excellent verbal and written communication skills. Ability to utilize tact when enforcing facility policies.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

Knowledge of personal computer, cash handling and keyboard. Ability to complete tasks simultaneously.

MATERIALS & EQUIPMENT DIRECTLY USED
Personal computer, cash drawer, phones, adding machine, copy machine and fax machine.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stoop, kneel, crouch or crawl. The employee is occasionally required to sit and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The work environment is primarily in an indoor setting.  The noise level in the work environment is usually loud.

City of Golden is an Equal Opportunity Employer

Salary : $19 - $21