Continuous Improvement Program Manager

This position supports the organization’s effort to create a culture of excellence. Specifically, this position oversees the development and implementation of the continuous improvement, enterprise risk management and safety management systems. This position brings a dedicated focus to facilitate change within the culture; enhances organizational efficiency and effectiveness by implementing and overseeing continuous improvement initiatives and works across various departments to foster a culture of innovation and efficiency.    

The ideal candidate will possess a Lean Six Sigma Black Belt certification, possess a minimum of five years of experience implementing continuous improvement strategies, and hands on experience with process improvement tools and resources.  The ideal candidate will also possess experience aligning process improvement with organizational goals, have experience analyzing data, problem solving skills, strategic thinking skills, experience leading organizational change initiatives, and experience gaining buy-in from stakeholders.  The selected candidate will possess the ability to collaborate effectively with cross-functional teams across all levels of an organization, while also demonstrating a passion for driving continuous change and fostering a culture of improvement within the organization.

At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals that are committed to build and maintain a highly engaged workforce. You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess these six core values:
    
  Only a limited number of the most qualified applicants meeting the City's requirements will be invited for an interview. The examination process for this position will consist of a panel interview. All communication regarding application status and interview notifications will be sent via email- please monitor your junk/spam email for communication as it will come from a system generated source. This information is intended to be descriptive of the key responsibilities of the position.  The following functions do not identify all duties performed by the incumbent. Other duties and responsibilities will be performed as assigned.
 

• Creates strategies within continuous improvement to integrate culture initiatives aligned with the five realms of wellbeing, the Strategic Plan, and the People Master Plan.
• Works with city leadership to identify and prioritize improvement projects based upon organizational goals.  
• Plans, organizes, develops, implements, and provides effective leadership and management of city-wide continuous improvement strategies and initiatives that facilitate the alignment of people processes, technology, vision and strategy.  
• Manages committee structure and leads cross-functional teams to identify and analyze process improvement opportunities and build organizational capacity.
• Serves as a subject matter expert and change agent with all staff, coaching and guiding stakeholders and cross-functional team members in adapting to and understanding how to translate continuous improvement tools and methods into practice.  
• Researches, manages, analyzes, and presents operational research (i.e., benchmarking assessments, data analysis, policy analysis, time studies, etc.) to assist Departments in defining baseline performance and identifying root causes of problems
• Monitors and reports continuous improvement project performance to ensure sustainability and maintain schedule of initiatives.
• Works closely with departments to analyze policies, practices, systems, procedures, workload standards and organizational structures to identify areas of opportunity and development timeline for focus on improvement.
• Benchmarks other entities for best practices; evaluates findings against current operational processes and makes recommendation for modifications to improve efficiency, effectiveness and customer service.
• Tracks and reports results to the city leadership demonstrating effectiveness of programs, to include efficiency savings, process improvements, and hard/soft costs. 
• Creates partnerships with key stakeholders to drive improvements.
• Works with government relations manager to ensure legislative issues regarding workers’ compensation and other policy concerns are adequately addressed.
• Plans, organizes, develops, implements and provides effective leadership and management of an organization-wide enterprise risk management system that aligns the organizational risk appetite with citywide strategic plan.
• Plans, organizes, develops, implements and provides effective leadership and management of an organization-wide safety management system that ensures the health and safety of the employees, vendors and citizens. Identifies and addresses issues that affect the overall health of the organization.
• Plans, organizes, directs and evaluates the activities of staff in the areas of enterprise risk management, safety management, claims management, workers’ compensation, and DOT compliance
• Prepares and monitors divisional budget.

• Formal Education/Knowledge:  Work requires broad knowledge in a general professional or technical field.  Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.
• Experience: Minimum five years' experience in a related field
• Certifications and Other Requirements:  Driver’s License
• Reading:  Work requires the ability to read general correspondence, memorandums, letters, reports, and federal, state, and city regulations and laws.
• Math:  Work requires the ability to perform general math calculations such as addition, subtraction, multiplication and division.  Must have the ability to create statistical reports.
• Writing:  Work requires the ability to write business memorandum, statistical reports, and office correspondence.
• Managerial:  Complex - Work requires managing and monitoring work performance of a division including evaluating program/work objectives and effectiveness, establishing broad organizational goals and realigning work and staffing assignments for the department.
• Budget Responsibility:  Substantial - Has responsibility for final approval of at least one division budget and presents the budget(s) to Senior Management.  Is authorized to approve division budgeted expenditures for both staff and resources up to the amount that requires the approval of Senior Management.
• Policy/Decision Making:  Significant - The employee normally performs the duty assignment according to his or her own judgment, requesting supervisory assistance only when necessary. Projects and daily work are managed with little oversight, however special assignments and significant work products may be reviewed upon completion. Typically positions in this category are supervisor to mid-management jobs.
• Technical Skills:  Comprehensive Application - Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization
• Interpersonal/Human Relations Skills:  High - Interactions at this level typically result in recommendations regarding policy development, changes in policy, and implementation of policies. Interactions at this level are typically concerned with providing communications at higher levels of organizational operations and may utilize activities such as evaluating customer satisfaction, developing cooperative associations, and allocating resources to improve work operations, work quality, overall achievement of organizational goals and objectives, and customer satisfaction.

Continuous Improvement Program Manager – 12 Month Objectives

• Develop strong positive working relationships across the organization. Some expected outcomes would include strong partnerships with city leadership, department heads, and employees at all levels.

• Conduct a comprehensive assessment of current city operations and services to identify and prioritize key areas for improvement.

• Create a city-wide continuous improvement framework that aligns with the City’s Strategic Plan, The People Master Plan, and the Intentional Design of Goodyear’s Culture.

• Establish a Continuous Improvement Committee that fosters a culture of innovation, efficiency, and operational excellence by identifying, evaluating, and implementing process improvements across the organization.  Some expected outcomes would include a fully established committee with clear expectations (roles/responsibilities).  Increased employee engagement and participation in continuous improvement initiatives.

• Establish an ongoing performance measurement system to report progress on city-wide continuous improvement initiatives and track improvements and outcomes.

• Facilitate the continuous improvement initiatives within the HR Department.

Salary : $102,951 - $152,831