What are the responsibilities and job description for the Guest Service Representative (Seasonal) position at City of Grand Junction?
Guest Service Representative - AQUATICS (Seasonal)
Hiring Range: $15.50 - $17.50 per Hour
About the Position:
Guest Service Representatives are the smiling faces at the front desk of Grand Junction Parks and Recreation’s aquatic facilities! Responsible for collecting fees, completing registrations and membership sales, and answering guest questions, our Guest Services Representatives provide excellent customer service through friendliness, knowledgeability, and responsiveness
Position hours vary and may include mornings, nights, holidays, and weekends. These positions are for summer (mid-May – Labor Day) at Lincoln Park -Moyer Pool, Orchard Mesa Community Center Pool, and Palisade Community Pool. A portion of the seasonal staff works year-round at Orchard Mesa Community Center Pool. Summer employment does not guarantee off-season employment. Applications for most positions will be accepted through April 8, but earlier submission is recommended. Interviews for summer Aquatics positions start in late January.
Contact Toby at 970-254-3869 or toby.janda@gjcity.org for all questions related to aquatic positions.
About Grand Junction Aquatics Division:
Our aquatics team provides aquatic safety for three of the Grand Junction area’s premier aquatic facilities (Lincoln Park-Moyer Pool, Orchard Mesa Community Center Pool, and Palisade Community Pool). Make a difference in your community by working in a fun, friendly atmosphere!
About Our Culture:
At the City of Grand Junction, we lead the way with continuous improvement, collaborative partnerships, and exemplary service. Our core values are demonstrated by our willingness to challenge the status quo, ability to work together using all areas of expertise to achieve a common goal, and commitment to fulfilling the needs of our community through thoughtful interactions.
What You'll Do:
Calculate admission fees, receives monies from patrons and provide change and count patrons for attendance information.
Function as part of the facility's emergency response.
Communicate pool rules and policies in a professional and courteous manner to guests.
Communicate with members of the lifeguard and management teams.
Dress in required GJPR staff uniform while on duty.
Maintain positive rapport and professional image with guests.
Answer questions on available GJPR programs.
Take registrations, party bookings, and sell pool memberships.
Be punctual.
Obtain a substitute when unable to report for scheduled shift.
Attend mandatory staff meetings and relevant in-service trainings.
Perform routine upkeep and cleaning of front desk, lobby, pool deck and surrounding areas, locker rooms, and entry areas.
Be 15 years of age or older.
Applicants must be able to successfully pass a drug screen, background check, and, if required for the specific position, a physical examination.
Able to work independently with minimal direction.
Must have general computer and cash handling practices. Beginner level proficiency with Microsoft Word and Excel desired.
Work well with people, treating everyone with respect and building trust.
Take appropriate initiative.
Timely follow through on commitments.
Deliver high quality work performance.
Project and maintains a positive image always.
Work well as a team member in all interactions.
Provide consistent high-quality service.
Always put safety first.
Able to work a flexible schedule where shifts may be assigned opening, closing, or weekends, depending on the need of the facility.
Notice to Applicants:
In compliance with the Colorado Job Application Fairness Act, we kindly request that you do not include the dates of your education to include years of attendance or graduation on your application, resume or attachments.
Grand Junction, Colorado is the gateway to the mountains and canyonlands of western Colorado and eastern Utah. Centrally located between Denver, CO (250 miles east) and Salt Lake City, UT (270 miles west), Grand Junction is surrounded by 1.2 million acres of public land. Residents enjoy world-class whitewater rafting on the Colorado and Green Rivers, golfing, fishing, skiing and snowboarding, and exploring mountain bike and hiking trails through the Colorado National Monument and the Grand Mesa National Forest. Grand Junction has a robust downtown and hosts multiple art, music, food, and market events annually. With a population of over 150,000 in Mesa County (65,000 within the City limits) we have many of the big town amenities without the big town stresses such as traffic and trail congestion. With an average of 245 days of sunshine, Grand Junction is the perfect place to work and play.
Learn more about our area on Visit Grand Junction's website and Instagram!
At the City of Grand Junction, we proudly operate as an Equal Opportunity Employer, purposely building an inclusive workforce representative of various cultures, perspectives, and experiences. We believe in respect for all and do not discriminate based on hair, race, color, religion, creed, sex (including pregnancy, gender identity, gender expression and sexual orientation), national origin, age (40 or older), disability, genetic information, marital status, veteran status or any other status protected by applicable federal, state or local law.
If you have any questions or need assistance or accommodations due to a disability, please contact our Human Resources office at 970.244.1512.
Salary : $16 - $18
