Guest Services Representative - Sports and Adaptive Recreation

Full Salary Ranges:  $15.14 - $18.93 Hourly

Anticipated Hiring Ranges: $15.14 - $17.54 Hourly

Why do I see two salary ranges?

The City of Greeley in compliance with Colorado state law, includes a salary range for all positions posted.  This law is intended to improve wage transparency.  The City of Greeley, in support of wage transparency posts both the full salary range for each position (what you might anticipate your earnings could be if you work for the City of Greeley for some time), as well as the anticipated hiring range (the range within which the city anticipates making an offer).  The actual offer extended will be based on your years of relevant experience, education, certifications and potentially other factors.  

City of Greeley's Total Rewards

The City of Greeley is proud to offer a robust benefits package in addition to your wages.  This package includes health and wellness, retirement savings, discounted access to Greeley facilities and more. 

Benefits: This position is benefits eligible. Please view our benefits guide here.

Job Summary: 

Guest Service Representative is an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons. This position will provide customer service to patrons regarding Greeley Recreation facilities, programs, activities, and events. This position will process activity registrations and point of sale transactions. This position will also be responsible in assisting the sports and programs coordinators with program logistics including volunteer tracking, coaches' rosters and some program communications.

Experience, Knowledge, Skills:

Minimum Requirements

• High School diploma or equivalent.
• 1-2 years' customer experience
• Current certification in CPR, First Aid, and AED or ability to obtain within 3 months of hire required

Preferred

• Spanish/English bilingual skills 

Knowledge, Skills, and Abilities

• Experience and knowledge of computer operations and use of software packages including Microsoft Office applications 

Essential Functions:

Customer Service

• Delivers prompt and professional solutions to both external and internal customer inquiries through face-to-face, phone, and email interactions. Inquiries will focus on sports leagues, clinics, adult sports, adaptive programs, camps and clinic registrations.
• Answers and transfers a high volume of telephone calls.
• Provides courteous service to patrons requiring program registrations.
• Provides quality customer service through the development of relationships with participants, community members, volunteers and various organizations.
• Participates in regular team meetings to ensure consistency is maintained.
• Accurately and efficiently enters information into computer via keyboard.
• Collects fees, charges credit accounts correctly, and provides accurate receipts.
• High level of detail and accuracy/quality assurance.
• Works independently and sets priorities for work assignments while managing competing priorities.
• Abilitiy to answer and properly direct phone calls, questions and program inquiries.
• Assists in restocking supplies, equipment inventory and program equipment organization.
• Technology and Risk Management.
• Learns and uses recreation management software, RecTrac.
• Assists in operations including program registration, transfers, rosters, data entry, and point of sale services.
• Assists with ensuring marketing materials, website, and social media sites are updated with accurate information.
• Follows and assists in the enforcement of risk management and emergency response training.
• Registrations and Operations.
• Process' and assists with promoting youth sports activities, adult sports offerings, and adaptive and inclusive programming opportunities.
• Aid patrons in registrations for activities, programs, and events.
• Maintains a full understanding of registration procedures, ability to provide program recommendations specific to family needs and preferences,
• Maintains and updates family and organization accounts.

Supervisory Responsibilities

• None

Work Environment and Physical Requirements:

Work Environment

• Frequent and heavy contact with the public and City employees in person and by telephone.
• Frequent interruptions.
• Flexibility to work early mornings, weekdays, nights, weekends, evenings, and holidays.
• Work is performed in an open office environment with heavy noise levels, at times.

Physical Requirements

• Vision to perform physical activities, read computer keyboards, reference books, and other written documents.
• Strength and stamina enough to walk, stand, stretch, bend, lift or carry up to 50 lbs.
• Manual dexterity enough to complete daily work such as operate computer keyboards, drive and operate motor vehicles, and operate other office equipment, and complete paperwork.

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting.  Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: HR@Greeleygov.com .

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE. 

Salary : $15 - $19