Water Accounts Field Representative

Are you someone who enjoys being out and about, solving problems, and making a real difference in your community? The City of Greensboro is looking for a dedicated and detail-oriented Water Meter Technician to help manage the essential systems that keep our city running smoothly. If you’re dependable, self-motivated, and ready for a hands-on role that supports thousands of residents every day, we want to hear from you.


 

Why You’ll Love Working With Us:

• Impact That Matters – Your work ensures fair, accurate billing and helps conserve our most precious resource: water.

• Stability & Growth – Enjoy the security of public service with opportunities for advancement and professional development.

• Supportive Team Culture – Join a diverse and inclusive environment that values teamwork, respect, and open communication.

• Excellent Benefits – From health coverage and retirement plans to paid leave and wellness programs, we’ve got you covered.

About the Role:

As a Water Meter Technician, you’ll play a vital role in reading and maintaining over 100,000 water meters using a mobile reading and collection system. Your work helps ensure accurate billing and efficient water usage across the city:

• Reading water meters to support accurate billing and tracking.

• Investigating abnormal water consumption patterns (both high and low).

• Connecting and disconnecting water service for residents moving in or out.

• Handling disconnections and reconnections due to non-payment, NSF checks, or unauthorized usage.

• Identifying and reporting leaks, illegal consumption, cross-connections, and unapproved devices.

• Ensuring all meter reading schedules are met on time and accurately. 

•  This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act

We’re Looking For Someone Who:

• Enjoys working outdoors in various weather conditions.Is comfortable with technology and mobile data collection systems.

• Pays strong attention to detail and takes pride in accuracy;Thrives in a role that offers both independence and teamwork.

• Has a strong sense of accountability and customer service; Ability to make decisions and adapt procedures to resolve issues or problems; Ability to effectively communicate, orally and in writing, with customers and city staff; Ability to multi-task and organize schedules

Join the City of Greensboro’s team and take pride in serving your community every single day.

Minimum Qualifications:

• High School Diploma/GED
  •  "OR" an equivalency of 3 years of education with 6 years of work experience reading meters
• Valid Driver's License
• 4 years of related experience (i.e., reading water meters using a mobile reading and collections system, new cut-on and cut-offs  for customers, etc.)
• Technical and customer service experience

Preferred Qualifications:

• Experience with Mobile reading and AMI technical systems 
• Experience with Utility billing applications (enQuesta), or related billing software systems 
• Experience working with Microsoft Office Applications (Word, Excel) 

Salary : $42,985 - $58,828