City of Greenville, SC is hiring: SERVICE WRITER - 1224 in Greenville

Salary : $41,288.00 - $52,312.00 Annually

Location : 475 Fairforest Way - Greenville, SC

Job Type : Full Time

Job Number : 01237

Department : PUBLIC WORKS

Division : FLEET SERVICES

Opening Date : 12 / 16 / 2024

FLSA : Non-Exempt

Brief Description

Job Summary

Under regular direction and in compliance with standard operating procedures and policies, receives repair requests from vehicle operators and creates work orders in the fleet management information system (FMIS). Retrieves information from vehicles data plates, determines nature of service utilizing diagnostic equipment, and visually inspects all areas of vehicle (i.e. under hood, beneath vehicle, etc.). Coordinates needed maintenance / repairs with Mechanics. Creates, tracks, and closes invoices and purchase orders (POs) for outside repairs. Provides general administrative support for the division by typing correspondences, memos, reports, and other written material as assigned.

Job Duties

Essential Functions

Essential Functions

of Time

• Schedule Job Orders & Coordinate Preventive Maintenance : Receive repair requests from vehicle operators and create works order in FMIS. Analyze FMIS for out-of-date work orders, close job orders, and correct job orders as needed. Ensure accuracy when opening work orders, including recording the correct vehicle mileage. Receive completed work order and verify all labor charges and date / time vehicle was returned to service. Record all repair codes and close work order. Match the repair request to the printed work order and file accordingly. Remove and store old work orders as needed. Assist in scheduling repairs and preventative maintenance services including reminding departments of overdue maintenance. Maintain the Vehicle Repair Status calendar by recording vehicle status on the ready line (i.e. out for repair, or waiting on parts). Assist Shop Foreman in dispatching mechanics to road calls.
• Coordinate & Schedule Outside Service : Accurately create, track, and close invoices and POs for outside repairs. Coordinate with vendors to verify quality control of repairs. Research repair invoice discrepancies, correct discrepancies once found, and document all corrected discrepancies. Assist vendors with end of the month / year reports to ensure prompt payment of invoices in the correct month / year. Enter requisitions and purchase orders in the FMIS. Track and maintain all warranty issues by coordinating with operators and vendor to make prompt repairs in accordance with the applied warranty. Coordinate and track all vehicle recalls for accurate safe repairs of vehicles in accordance with vendor recall notice. Research, quarterly, the national recall data base for any recalls that would apply to City vehicles.
• Provide Administrative Support : Provide general administrative support for the Division by typing correspondences, memos, reports, meeting minutes, and other written material as assigned. Make copies for distribution. Schedule and coordinate meetings, keep daily schedule. Manage departmental files, order office supplies as needed and manage office equipment contracts and service needs. Act as primary customer service representative, answering calls for Fleet Services, and informing division management of the nature of calls and / or requests.
• Assess Vehicle Service Needs : Retrieve information from vehicle data plates to enter into FMIS. Analyze fluid leaks (i.e. oil, hydraulic, brake, etc.) to determine type and nature of leak. Determine nature of service utilizing diagnostic equipment and visually inspecting all areas of vehicle (i.e. under hood, beneath vehicle, etc.). Coordinate needed maintenance / repairs with Mechanics.

Perform other duties as assigned.

Qualifications

Job Requirements

Preferred Qualifications

Driver's License Requirements

Performance Requirements

Knowledge of :

Ability to :

Other Information

Working Conditions

Primary Work Location : Office environment and Fleet maintenance shop.

Protective Equipment Required : Safety glasses, ear plugs (as needed), and gloves.

Environmental / Health and Safety Factors :

Occasional exposure to unpleasant environmental conditions and / or hazards. Occasional outside work. Daily exposure to noise and vibration, and respiratory hazards. Weekly exposure to wetness and / or humidity. Seasonal exposure to extreme temperatures. Daily exposure to mechanical, chemical, electrical, and fire hazards, and explosives. Monthly exposure to communicable diseases.

Physical Demands :

Continuously requires fine dexterity, vision, hearing, and talking. Frequently requires sitting, reaching, handling, bending, and twisting. Occasionally requires standing, pushing / pulling, walking, lifting, carrying, kneeling, climbing, foot controls, balancing, and crouching. Light strength demands include exerting 20- 50 pounds rarely, or up to 20 pounds occasionally.

Mental Demands :

Consistently requires time pressures, frequent change of tasks, performing multiple tasks simultaneously, tedious or exacting work, working closely with others as part of a team, and exposure to noisy / distracting environment. Occasionally requires irregular schedule / overtime and contact with emergency situations.

Americans with Disabilities Act Compliance

The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The City of Greenville offers a comprehensive and affordable benefits package designed to provide a variety of choices to best fit the needs of our employees and their families. View more details about these benefits here :

HEALTH INSURANCE

The City offers the following health insurance options to eligible employees :

Dental

Vision

Basic Term Life

Employee Supplemental Life

Spouse Term Life

Child Term Life

Short Term Disability (STD)

Long Term Disability (LTD)

Voluntary Benefits (Critical Illness, Accident, Hospital Care, etc.)

All health insurance coverage is effective the first of the month following the employee's hire date except for LTD which is effective the 91st day following date of hire.

LEAVE & HOLIDAY BENEFITS

The City of Greenville observes 11 paid holidays.

RETIREMENT BENEFITS

The City is a member of the South Carolina State (SCRS) and Police Officers (PORS) defined benefit Retirement Systems.

AWARDS & RECOGNITION

Employee Service Awards

Longevity Bonus

OTHER BENEFITS & OPPORTUNITIES

Deferred Compensation

Flexible Spending Accounts (FSA)

Employee Assistance Program (EAP)

Salary : $41,288 - $52,312