- Comprehend and enforce written comprehensive local ordinances, State, and Federal laws.
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- Exercise sound judgment and make logical decisions as to the appropriate response to situations while under pressure, and in accordance with rules, regulations, and policies.
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- Observe and monitor people's behavior or objects to determine compliance with laws, codes, and regulations; recall details accurately.
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- Evaluate and respond quickly to stressful situations in a calm, firm and tactful manner while using integrity.
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- Handle a variety of customer service issues with tact and diplomacy in a confidential manner.
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- Effectively respond to aggressive interpersonal interactions, diffusing emotional situations and offers solutions.
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- Use element of persuasion as may be necessary to gain cooperation and acceptance of ideas.
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- Use analytical judgment and decision-making abilities appropriate to the work environment of the organization.
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- Obtain information through interview and interrogation.
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- Analyze situations quickly and objectively and to determine the proper course of action to be taken.
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- Anticipate, identify, and evaluate potentially dangerous, unusual or deviating situations and exercise appropriate judgment.
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- Evaluate the best method of research and then exercising appropriate judgment in establishing priorities and resolving complex matters.
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- Consider the relative costs and benefits of potential actions to choose the most appropriate one.
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- Develop and maintain cooperative and professional relationships with coworkers, managers, and representatives from other departments and organizations.
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- Establish and maintain effective working relationships with City staff and the general public.
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- Share knowledge with staff for mutual and departmental benefit.
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- Evaluate the best method of research and then exercises appropriate judgment in resolving complex matters.
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- Effectively manage time--plan and organize daily work routine in accordance with sound time-management methodology.
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- Understand and carry out oral and written instructions.
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- Speak and write clearly and effectively.
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- Write reports, prepare business letters, summaries, meeting minutes, and emails using proper format, punctuation, spelling, and grammar, using all parts of speech.
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- Make mathematical calculations and draw logical conclusions.
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- Administer first aid and CPR.
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- Proficiently use Firearms, baton, Taser, handcuffs, computer, radio, patrol vehicle, phone, duty belt, and mobile video recorder or body-worn camera.
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- Proficiently use mobile data terminal, desktop computer and related software applications.
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- Utilize Microsoft Office products and other technologies.
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- Meet the physical requirements necessary to perform the assigned duties safely and effectively.
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