What are the responsibilities and job description for the Customer Service Representative I-(Full-Time) position at City of Greenville, TX?
PRIMARY RESPONSIBILITIES:
- Performs excellent customer service skills to ensure the customer is provided the best customer service via email, in person, or phone call for all GEUS services
- Assists residential and commercial customers with new service accounts and assists customers with utility, cable, and Internet account transfers and disconnections
- Records, maintains, and scans all utility, cable, and Internet transactions, analyzes, and collects deposits for accounts
- Assists customers with GEUS utility, cable, and Internet billing inquiries
- Assists customers with troubleshooting GEUS cable and Internet
- Multi-tasking, ability to work under stress in a high-paced work environment
- Regular attendance and punctuality are essential job functions
- Performs other duties as assigned
The primary responsibilities only include essential functions of the job and do not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the supervisor or management.
MINIMUM QUALIFICATIONS AND SKILLS:
- High school diploma or equivalent plus some course work or computer training beyond high school
- 1-2 years of related experience in an office environment, preferably including some customer contact
- Proficiency in Microsoft Office software
- Tyler Technology Incode software knowledge a plus
- Bi-lingual ability is a plus
Hours: Mon.-Fri. 8:00am – 5:00pm or 8:30-5:30pm
Pay Rate: DOQ plus Benefits
To apply, you must submit a City of Greenville/GEUS application form. Resumes may be submitted as an addendum to the official application form. You may submit the application form in person at the City of Greenville Human Resources Office located at 2821 Washington Street, by U.S. Mail to P.O. Box 1049, Greenville, Texas 75403, or through Email to jobapps@ci.greenville.tx.us. Application forms are available online at www.ci.greenville.tx.us (903) 457-3118 or for TDD (903) 457-3128.
Closing Date: Open until filled
