What are the responsibilities and job description for the Staff Support Specialist II position at City of Greenville?
Performs varied administrative tasks in support of the day-to-day administration of the City's human resources functions.
FLSA Status: Non-Exempt
- Serves as HR receptionist by greeting customers and answering telephone and routing to appropriate personnel;
- Answers varied and routine inquiries regarding programs, procedures, etc.;
- Creates and maintains paper and electronic filing systems; moves files from one location to another and retrieves files from storage as required;
- Processes invoices for payment;
- Uses software for word processing, spreadsheets, electronic file management, and related tasks;
- Reviews files and documents for completeness and accuracy, ensuring adherence to human resources guidelines;
- Participates in special projects and provides administrative support to HR Department staff;
- Operates various mail equipment; weighs, determines postage, and processes incoming and outgoing mail;
- Schedules meetings as requested;
- Performs inventories of office supplies to determine level or amount for reorder;
- Performs other job-related duties as assigned.
- High school diploma or GED (Associate's degree in office administration, human resources, or related field preferred); and
- One to three years of clerical/administrative support and customer service experience.
Knowledge of:
- customer service principles and techniques.
- modern office practices, procedures, and methods, including the principles and procedures in creating and maintaining filing systems.
- proper business English, spelling, and grammar.
- the operation of assigned office equipment, including computer equipment and various software packages.
- maintain confidentiality of personnel information.
- work accurately with close attention to detail.
- establish and maintain good working relationships with other City employees and the public.
- work independently within established procedures.
- type accurately at an average rate of speed.
- communicate verbally with customers in a face-to-face setting or by telephone, answering questions and handling issues with tact and courtesy.
- display initiative, flexibility, and receptiveness to ideas, changes, and tasks.
- work under pressure to meet deadlines and handle tasks that come up simultaneously or unexpectedly.
- meet the mental and physical demands of the position.
Salary : $40,435
