Compliance Supervisor

The City of Gresham is seeking qualified applicants for an exciting new role as a Compliance Supervisor within the Community Services Division.  

This position will provide daily leadership and supervision to the code compliance and rental housing teams including assigning and reviewing work, collaborating with staff to ensure quality customer service and effective processes, and representing code compliance and rental housing internally within the city organization and externally in the community. The Compliance Supervisor will report to the Community Services Manager. The Community Services Manager also leads the City’s Homeless Services program.

As Oregon's fourth-largest city, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go 'one step beyond' to deliver services in collaborative, inventive, practical, and nimble ways. Our work is challenging, fast-paced and rewarding.

We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives. Come build the future with us.

• Leadership/Supervision - Provide daily supervision of work and leadership to the code compliance and rental housing teams including coordination of caseloads, advising on complex issues that arise, speaking with community members who want to escalate a concern, and ensuring consistent quality of customer service to the public. Backfill/support on field inspections for complex cases or based on staffing.
• City Code & Program Expert - Serves as the authority on city code and enforcement processes, leads code and program updates; drafts and manages administrative warrants; collaborates with staff to make enforcement decisions in cases; authorizes civil penalties and civil penalty reductions/waivers. Analyzes and reviews pertinent laws, statutes, regulations, ordinances, policies, and procedures to ensure compliance; conducts analysis on best practices and trends; formulates and implements recommendations.
• Internal, Interjurisdictional & Community Liaison - Provides guidance and technical information to other departments, staff, the general public, and/or outside agencies; represents the City to the public including making presentations, participating in meetings, and conducting community outreach; responds to and resolves confidential and sensitive inquiries; investigates complaints and recommends corrective actions as necessary.
• Budget Administration - Makes budget recommendations to the manager, administers and monitors program budgets; develops justifications for budgetary recommendations and/or adjustments; participates in forecasting additional funds for staffing and resources; participates in the interpretation, negotiation, management, and enforcement of contracts; coordinates and approves vendor contracts.

Qualities we are looking for:

• A collaborative leader who empowers and supports staff to do their best work.
• An experienced public servant accustomed to frequently collaborating with law enforcement and other stakeholders to achieve compliance with city codes and improve community livability.
• A strategic problem solver who can effectively apply available tools (city codes, negotiation skills and additional resources) to complex situations to achieve desired outcomes.
• An emotionally intelligent professional who can deescalate challenging situations with dissatisfied or abusive people by being relatable and remaining calm.
• An effective, direct communicator who engages active listening skills to gain understanding and explains complex information using plain language.
• A motivated, friendly, customer-service oriented person who enjoys working with people to solve problems in a fast-paced work environment.
• A people person who is genuine, welcoming, fair, and inclusive when working with a diverse variety of residents and other stakeholders.
• A public servant who is motivated to improve the Gresham community through their quality work.
• A continuous learner who is interested in becoming an expert on the City’s codes and policies.

Work schedule/environment:  

The typical work schedule will be five 8-hour days per week Monday through Friday.

Knowledge of: 

• Supervisory principles and practices
• Laws, rules, regulations, ordinances, and collective bargaining agreements affecting City policies and operations
• City government administration, organization, functions, and services
• Practices, principles, procedures, regulations, standards, and techniques of code compliance and rental housing programs
• Budget development and fiscal management principles and practices
• Techniques for providing a high level of customer service to the public and City staff, including representing the City with other groups
• Knowledge of modern office practices and methods and software applications; ability to operate office equipment and technology tools

 Ability to: 

• Supervise, motivate, lead and support a diverse group of staff to include field-based employees
• Exercise discretion in confidential and sensitive matters

• Analyze problems, identify alternative solutions, assess consequences of proposed actions, and implement recommendations
• Communicate effectively verbally and in writing; present information, proposals, and recommendations clearly and persuasively.

• Establish and maintain effective working relationships with all internal and external contacts
• Must possess the physical ability to perform the essential functions of the job with or without reasonable accommodation

Minimum Qualifications:

• Bachelor’s degree
• Valid driver's license
• Good driving record (based on our driving matrix below)
• 18 years of age or older
• Three (3) or more years of related work experience which includes supervisory/leadership experience, code compliance, rental housing inspection, law enforcement, and/or building code inspection, or other related work.

Any combination of qualifying education, training and/or experience equivalent to 7-10 years will be considered.

Required certifications and licenses:

• Property Maintenance & Housing Inspector Certification is required within 6 months of hire.

• A major traffic offense or accident that results in death or major injury.
• Driving under the influence (DUI) offense within the last 5 years.
• Have more than 3 moving violations within a 3-year period or more than 2 within a one- year period.  
• Have more than 2 accidents within a 3-year period.

To apply for this position, click 'Apply' at the top of this job posting. 

Required application materials:

• Complete online application (Do not type 'see resume' in any fields or leave work experience fields blank in the application template.)
• Answers to supplemental questions

The City of Gresham offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education verified in your application. We encourage you to clearly describe how you meet the minimum and preferred qualifications and essential attributes in your application materials. Learn more about Oregon Equal Pay.

If you desire a modification of this process to accommodate a disability, please provide your request in writing to HRRecruiting@GreshamOregon.gov, or by phone to 503-618-2729, upon submitting the required application documents. 

A review of application materials including your response to supplemental questions submitted will determine which candidates will be invited to an interview.  Communication with candidates will be done primarily through e-mail. Sometimes these messages may land in a spam or junk mail folder. We encourage you to monitor your inbox as well as the inbox within the governmentjobs.com portal for important updates related to this process.  

We anticipate the first round of interviews will take place the week of March 17, 2025 with finalists advancing to executive interviews with the hiring manager the week of March 24, 2025.

Veteran's Preference

The City of Gresham provides qualifying veterans and disabled veterans with preference in employment in accordance with state law. Any candidate wishing to have their qualifying veteran's preference applied to the process must submit a qualifying document (DD Form 214 or 215) at the time of application providing proof of eligibility that includes discharge status. Disabled veterans must also submit a copy of their Veteran's disability preference letter from the US Department of Veteran Affairs at the time of application, unless the information is included in the DD Form 214 or 215.  

Our Commitment 

The City of Gresham is committed to providing equal employment opportunity to all qualified employees and applicants without unlawful regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, mental or physical disability, genetic information, veteran status, marital status, familial status, or any other status protected by applicable federal, Oregon, or local law.  Please direct questions about this position to 503-618-2729 or HRRecruiting@GreshamOregon.gov. 

If you need assistance with the online application, please contact NEOGOV directly at 1-855-524-5627.  

Any offer of employment is contingent upon successful completion of a criminal background check, job-related physical, drug screen, and driving record review.

Salary : $83,570 - $120,336