Scale Attendent

The individual in this position performs a variety of tasks related to the receiving of refuse material form the general public, businesses and private waste haulers; assessment and collection of disposal fees and recording of solid waste statistical information at the disposal site which may be the transfer station, recycling center or landfill. Essential duties include:

• Greets visitors; provides information and assistance; takes messages; answers telephone and email
• correspondence; refers to appropriate personnel; generally, the first point of contact.
• Receives customer complaints and inquiries; resolves or forwards to supervisor.
• Maintains security by way of locking/unlocking gates; keeps unauthorized persons out and maintains visuals on security cameras. Reports violations.
• Inspects incoming loads for non-acceptable items.
• Weighs loaded and empty residential and commercial vehicles on computerized platform scale to determine gross and tare weights.
• Calculates disposal charges based on fee schedule, visual inspection of load material and net weight of vehicles; collects the appropriate fee.
• Searches, locates, and retrieves customer account/vehicle information; verifies account status and accuracy of information to ensure correct amounts and process for payment.
• Responds to customer inquiries; conducts surveys; explains policies, procedures, and regulations regarding the disposal and recycling process, of day-to day landfill operations and the fee schedule system in person or over the phone.
• Reads, computes, and records daily fee transactions of cash drawer and verifies cash on hand; sorts, counts and totals cash and check payments.
• Provides customer service to vehicles in the queue outside the scale house when necessary; reports stalled vehicles and accidents to the supervisor.
• Maintains neatness of scale house office area; secures the scale house and arms the security system at the end of each shift.
• Receives or retrieves, sorts, and distributes incoming and outgoing mail and shipments.
• Organizes and files all departmental correspondence, documents and other significant forms.
• Orders office and operating supplies and maintains inventory.
• Ensures copier, fax and other related office equipment are in working order and fully stocked each day.
• Prepares monthly reports & invoices.
• Performs other related office duties as assigned.