What are the responsibilities and job description for the Field Service Supervisor position at City of Hamilton - Butler County OH?
The city of Hamilton is an EEO & AAE. Minorities and women are encouraged to apply.
This is difficult technical work and responsible administrative work servicing City residential, commercial and industrial utility customers. Work is performed under the general supervision of the Field Service Superintendent; however, considerable leeway is granted for the exercise of independent judgment. Some supervision may be exercised over supervisory, technical, clerical and skilled personnel.
Essential Job Functions
- Assists with developing and implementing programs designed to conserve energy and increase energy efficiency for utility customers.
- Assists in managing activities and personnel that are the responsibility of the Field Service Superintendent including but not limited to electric service assessments, plan review, customer service, and meter services;
- Reviews utility charges to ensure proper billing as required by the City’s ordinances;
- Supports the Field Service Superintendent in customer matters and assists, as needed, in supporting new customer and customer retention/expansion initiatives;
- Reviews and recommends changes to utility system Rules and Regulations;
- Enters work orders for customer electric service releases provided by the Building Department;
- Assists with coordination of electrical service turn-on/turn-off for customers and contractors;
- Assists with recording, tracking, and follow-up of reported hazardous electrical service entrance conditions;
- Assists with matters including but not limited to electrical service theft and illegal electrical service connection;
- Assists with the growth and implementation of the City’s fiber optic network including extension of the network to new customers and new City facilities, project specifications, contract documentation, contractor coordination, and asset management;
- Assists with project coordination of City of Hamilton fiber network employees;
- Coordinates fiber optic network requirements included with other City of Hamilton projects;
- Provide documentation support for electrical service standards and the fiber optic network;
- Assists with inquiries relating to solar power generation;
- Performs related work as required.
Skills/Knowledges/Abilities
- General knowledge of methods and practices involved in installation, maintenance and operation of electrical service equipment;
- General knowledge of applicable City Ordinances, policies, National Electrical Safety Code and National Electrical Code;
- General knowledge of electrical distribution systems and practices of electrical distribution engineering;
- General knowledge of the principles and techniques of modern building construction;
- General knowledge of possible defects and faults, standard monitoring and testing equipment and effective corrective measures for residential/commercial/industrial electrical systems and equipment;
- General knowledge of utility efficiency and conservation programs;
- Ability to effectively use a computer, cellular phone and related applications;
- Ability of make accurate engineering calculations at a sub-professional level;
- Ability to understand and work from construction plans, wiring diagrams, and drawings;
- Ability to read and interpret electrical and mechanical drawings;
- Ability to perform work with accuracy and attention to detail;
- Ability to make decisions in accordance with established policies and procedures;
- Ability to independently solve problems within assigned areas of responsibility;
- Ability to organize, prioritize, motivate, supervise and evaluate the work of others;
- Ability of establish and maintain effective working relationships with other City employees including supervisory personnel;
- Ability to communicate effectively with architects, engineers, contractors and the general public;
- Ability to communicate effectively with others, both verbally and in writing;
- Ability to handle confidential administrative information with tact and discretion;
- Ability to perform outdoor field work in various weather conditions;
- Ability to organize and prioritize multiple, unrelated work assignments.
Training/Education/Qualifications
Minimum Qualifications
- Associate’s degree in Electric or Mechanical Engineering Technology or related field; or
- Completion of an electrical trade school; and
- At least two (2) years of utility work experience including Electrical, Mechanical, Civil, or Telecommunication; and
- Possession of a valid driver’s license (will be verified for finalists).
- Experience and/or training related to electrical customer service entrance installations.
- General understanding of fiber optic network operations.
- General knowledge and experience using AutoCAD.
