Case Manager-ABD

Function

The purpose of the class is to ensure that the financially vulnerable citizens of Hampton are provided with services and resources by administering all eligibility and other appropriate social service programs. The class works under general supervision according to set procedures but determines how or when to complete tasks.

Minimum Requirements

• Requires an Associate’s degree in a related field of study. A Bachelor’s degree in a related field of study is preferred.
• A minimum of one(1) year of full-time equivalent experience in administering human services delivery and/or financial benefit programs or closely related experience.
• A combination of education and experience may be considered for this position.
• Must achieve a passing score, per agency guidelines, on policy training and tests in all major program areas before completion of the one year probationary period.
• Must successfully pass a background check related to this position prior to any offer of employment or promotion.

• Requires effective communication with internal and external customers.
• May be required to work non-standard hours including evenings and weekends.
• Extensive contact with the general public, related agencies, community organizations, agency staff, and other City departments.
• The incumbent will be considered “essential personnel” during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.

Qualifications