What are the responsibilities and job description for the Certified Public Safety Dispatcher position at City of Hampton, VA?

Salary : $46,035.00 - $82,862.00 Annually

Location : Hampton, VA

Job Type : Full-Time Permanent

Job Number : 08455

Department : E-911

Opening Date : 01 / 02 / 2025

Closing Date : 4 / 2 / 2025 11 : 59 PM Eastern

Function

Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring."

Are you ready to be the critical link between our community and emergency responders? The City of Hampton is looking for dedicated, detail-oriented professionals to join our team as Certified Public Safety Dispatchers. In this vital role, you'll answer 911 emergency and non-emergency calls, provide essential information, and dispatch the right personnel and equipment to ensure the safety and well-being of our citizens. If you're calm under pressure, thrive in a fast-paced environment, and have a passion for public service, we invite you to apply and help us protect and serve the Hampton community every day!

Minimum Qualifications

Completion of a standard high school course of study or the GED.
Ability to pass a standard typing test of 40 wpm with 5 errors; must successfully complete the City of Hampton Public Safety Telecommunications Trainee program to include Call Taker, Fire and Police Telecommunications.
Will be required to successfully complete a Police Department background investigation to include a polygraph examination and pre-employment screening for controlled substances.
Must possess a valid driver's license and must have and maintain a satisfactory driving record based on the City of Hampton's criteria.

A dditional Requirements

Requires effective communication with internal and external customers.

Position may require working nights, weekends, holidays and extended shifts as required. Incumbents are required to work in situations of extreme stress and in emergency, life threatening situations.

The incumbent may be considered "essential personnel" during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.

Extensive knowledge of and proficiency in the use of personal computers; thorough knowledge of the city's geography; ability to speak clearly and distinctively over the radio; ability to communicate effectively, both orally and in writing and ability to give clear, concise feedback; ability to develop and maintain harmonious working relationships and work effectively with diverse groups; ability to exercise sound judgment and make appropriate decisions.

Must be able to maintain the ability to provide credible testimony in court, to the magistrate and in other situations where credibility will be of importance. A sustained finding of untruthfulness at the conclusion of an internal investigation may result in immediate termination.

Click here for a complete job description.

Benefits Overview

The following plans are available the first of the month following one full calendar month of employment :

Health insurance

Dental insurance

Vision insurance

Reimbursement accounts

Health insurance offered through Optima Health (1-800-229-1199). For more information on the provider network and pharmacies, see the

The vision plan is offered through EyeMed Vision Care. For more information, see the

Three dental plans are offered through Delta Dental (Delta Care, Delta Dental PPO, and Delta Dental PPO Plus) 1-800-237-6060. For more information, see the

Employees begin accruing annual and sick leave immediately.

Other forms of leave include :

Maternity Leave

Parental Bonding Leave

Care for Sick Parent Leave

Birthday Leave

Personal day (available every quarter)

The ten paid holidays each year include :

New Year's Day

Martin Luther King, Jr. Day

President's Day

Memorial Day

Juneteenth Day

Independence Day

Labor Day

Veterans' Day

Thanksgiving Day

Christmas Day

Employee's birthday

A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation. An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the

Group life insurance is offered through the VRS and the carrier is the Minnesota Life Insurance Company.

Tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the

Training and Career Development : The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government / business knowledge and skill development.

Medical / Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.

The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family (757-363-6777, 1-800-899-8174 or

Direct deposit into most banks is a convenient finance feature.

Savings bonds are available to the City's workforce.

Employees are covered for Workers' Compensation where appropriate.

Do you have a High School diploma or successful completion of a GED?

Which of the options below best describes your years of experience as a Public Safety Telecommunicator?

No experience

Less than 1 year of experience

1-2 years of experience

3-4 years of experience

5 or more years of experience

Have you successfully received an Achieved certification in call taking in both Police and Fire dispatch?

Which of the options below best describes your proficiency in CAD and familiarity with 911 computer systems?

No proficiency

Basic proficiency

Moderate proficiency

Expert proficiency

Have you graduated from a Department of Criminal Justice Services (DCJS) certified academy?

Do you possess a current EMD / CPR certification and a current Virginia Criminal Information Network (VCIN) certification?

I understand this position requires successfully passing testing for controlled substances and successfully passing a background investigation to include a polygraph examination.

This position requires shift work to include nights, weekends, holidays and extended shifts as required working in a public safety environment which operates on a 24 hour / 7 day a week basis. Are you willing to accept work during these times?

The following forms must be submitted To the Police Recruitment Team within 5 days of the closing of this post. Questionnaires may be emailed to recruiting@hampton.gov. or hand delivered to 300 Butler Farm Road Hampton, VA 23669. Afterward, you may use your back browser button to return to this page.

I understand that this position is considered essential personnel therefore required to report to work during times of man made or natural disasters.

Required Question

Salary : $46,035 - $82,862

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