What are the responsibilities and job description for the Receptionist/Clerk I position at City of Hampton, VA?
Function
Performs a variety of responsible clerical and receptionist support duties in a manner that demonstrates a commitment to providing excellent customer service.
Examples of Work:
- Serves as front desk receptionist position; answers telephone, receives and greets visitors, ascertains nature of business, answers general information questions and/or refers the caller to appropriate individual or department.
- Receives packages, logs information, and provides general clerical support.
- Reviews all work for accuracy and completeness.
- May assist in planning and implementing departmental functions or special events.
- Demonstrates regular and punctual attendance.
- Performs other related duties as required.
Qualifications:
- Graduation from high school or successful completion of the GED.
- General office and/or data entry/typing courses preferred.
- Experience in a receptionist environment, using a multi-line system required.
- Experience with Excel and other Microsoft office applications.
- Ability to perform specific tasks and adhere to established work routines
- Ability to follow oral and written instructions
- Ability to interact effectively with internal and external customers; there will be contact with City departments, the public and other agencies
- Must demonstrate good customer service skills
- Must successfully complete a criminal background check prior to any offer of employment or promotion; Criminal History and CPS background checks required.
Features:
- Performs duties under the general supervision of clerical supervisor.
- Requires ability to maintain confidentiality of all information and to make sound independent judgements within the context of established departmental and City policies and procedures.
- May require lifting of lightweight materials. Includes office work which will require long periods of time sitting at a desk.
- This is a non-exempt position.
