2025 Summer College Internship Program - Data Analysis/ Business Admin (311 Contact Center)

Explore Your Potential with the City of Hampton's Summer College Internship Program!

The City of Hampton is excited to offer a unique opportunity to join our 311 Contact Center as a Summer Intern. This paid professional development program allows students and recent graduates to assist in analyzing performance metrics and enhancing customer engagement. This internship offers an excellent opportunity to contribute to the center’s commitment to delivering outstanding customer service while developing professional skills in data analysis, quality assurance, and performance management.

Why Choose Hampton?

• Hands-On Experience: Engage with real-world projects that shape the future of customer service in Hampton.
• Mentorship: Collaborate with seasoned professionals who will guide and support your growth.
• Impactful Projects: Make meaningful contributions to the City’s efforts in providing outstanding customer service.

Internship Overview

Rate of Pay:

As a 311 Contact Center Intern, you will:

• Use dashboards and reports to analyze performance metrics, ensuring top-tier customer service.
• Monitor and improve customer interactions with the 311 Hampton Virtual Contact Hub (VCH) system.
• Contribute to quality assurance efforts, performance management, and customer service surveys.

You’ll gain experience in:

• Reporting, analytics, and data monitoring of the new VCH system.
• Quality assurance processes and performance management techniques.
• Collecting and analyzing customer feedback through surveys.

Department Final Project: Interns will work on a department-specific project designed to improve or enhance a City service. This project will be presented at a culminating ceremony attended by City leaders, highlighting the intern’s contributions and insights gained throughout the program.

• Current Student or Recent Graduate: Interns must be currently enrolled as a rising junior, rising senior, or a recent graduate (2024 or 2025 undergraduate) in Business Administration, Information Technology, or a related field from an accredited college/university and be in good academic standing. Transcripts are required as a supplement to this application.

• GPA: 3.0 or higher. 

• Cover Letter: Applicants must submit a cover letter expressing how their education and experience aligns with this internship and what they hope to gain from the experience. The cover letter is required as a supplement to this application, should be in Microsoft Word format and not exceed one page

• References: Two (2) references one of which must be from a current or former professor/advisor are required as part of this application. An automatic email will be generated from our 'government jobs' platform and sent to the references provided. Each reference has up to ten (10) calendar days  after the email is sent to provide a submission. Candidates should remind their references to check their junk/spam folder to ensure that the email request is received. 

• Background Check: Must successfully pass a background check.

• Skills and Attributes : Applicants must possess strong problem-solving and critical thinking abilities, excellent interpersonal and communication skills, and a strong work ethic. Punctuality, dependability, and the ability to maintain confidentiality are also essential.

• A combination of education and experience may be considered for this position. 

Additional Information

The 311 Contact Center Intern will focus on enhancing customer interactions and engagement through agent and virtual assistance improvements. This is an opportunity to build expertise in customer service, analytics, and performance management while contributing to the community.

Don’t miss this chance to shape your future and make a difference in Hampton. Apply today to become part of a program that empowers emerging leaders to drive positive change!

Salary : $16