What are the responsibilities and job description for the Emergency Telecommunications Call Taker/Dispatcher Trainee position at CITY OF HARTFORD, CT?
Emergency Telecommunications Call Taker/Dispatcher Trainee
Full Time
Dispatch and Telecommunications
Emergency Management
Fire and EMS
Information Technology and Communication Services
Description
Vacancies are in the Department of Emergency Services and Telecommunications.
Emergency Telecommunications Call Taker: Salary $44,590.00 - $53,950.00 Annually
Receives and processes all emergency and non-emergency requests for service. Determines the appropriate response required and the need for pre-arrival instructions. Serves as the first point of contact with callers. Processes requests for service via 9-1-1 and other phone lines, for police, fire, and Emergency Medical Service (EMS) emergencies. Questions the caller to determine nature of incident and refers the caller appropriately.
After the successful completion of a six (6) month probationary period, Call Takers are eligible t o be placed on a promotional list for Emergency Telecommunications Dispatcher Trainee.
Emergency Telecommunications Dispatcher Trainee: Salary $50,544.00 - $52,065.00 Annually
Receives and processes all emergency and non-emergency requests for service. Determines the appropriate response required and the need for pre-arrival instructions. Broadcasts messages to Police, Fire, and EMS units to respond to requests for service. Processes requests for information such as record checks and stolen car listings. Maintains contact with Field Units and maintains records of units in or out of service. Operates radio, Computer Aided Dispatch System and other communications equipment. Performs related work as required.
After the successful completion of a nine (9) month probationary period, including obtaining required certifications, Emergency Telecommunications Dispatcher Trainees will be eligible t o be automatically promoted to Emergency Telecommunications Dispatcher ($57,642.00-$69,745.00 Annually).
Certified is defined as holding a current State of Connecticut Telecommunicator Certification, Collect/NCIC Certification AND EMD Certification.
These positions are in the 1716 union position. The hours of the position are 40 per week. This position requires working holidays, weekends and shift work. Additional earning potential exists with overtime, shift differential and holiday pay.
Please note that this recruitment will result in a combined list. The Appointing Authority will determine which position to offer selected candidates.
Knowledge, Skills & Abilities
The examination will consist of a computerized written test, a performance test, a typing test, or a combination thereof. All parts of the examination, including tests and ratings, will be related to the requirements of the position. The examination is designed to measure: typing speed and accuracy; prioritization; multitasking; data entry; memory recall; comprehension; probability; and decision-making.
Testing Dates : March 20th, 21st & 22nd 2025.
Please use this link, Practice Tests , to familiarize yourself with what the test will entail.
Qualifications
Open to all applicants who meet the following qualifications:
A high school diploma or GED.
A COPY OF YOUR HIGH SCHOOL DIPLOMA, GED CERTIFICATE OR TRANSCRIPT MUST BE ATTACHED TO YOUR APPLICATION. A DEGREE OR TRANSCRIPT SUBMITTED WILL BE VERIFIED BY THE HUMAN RESOURCES DEPARTMENT.
SPECIAL REQUIREMENT: Call Taker
Must successfully complete the mandated State of Connecticut Telecommunications Certification within one year of employment. Must successfully complete a State of Connecticut recognized Emergency Medical Dispatch (EMD) Course selected by the Department.
SPECIAL REQUIREMENT: Dispatcher Trainee
If appointed, you must successfully complete Telecommunicator State Certification, NCIC/ COLLECT certification, and a State-approved emergency medical dispatch course within nine (9) months of appointment date. A valid driver's license preferred.
VETERAN'S PREFERENCE:
Preferential Points may be given to Eligible Veterans. Must submit a Veteran's Preference Form , along with a DD-214 and Disability letter (if applicable) from the Office of Veteran's Affairs.
APPLICATION MUST BE COMPLETED IN ITS ENTIRETY, INCLUDING REQUIRED DOCUMENTATION. APPLICATIONS THAT ARE NOT FULLY COMPLETED AND/OR WITHOUT PROPER DOCUMENTATION SHALL RESULT IN DISQUALIFICATION. APPLICATIONS SUBMITTED VIA FACSIMILE OR EMAIL ARE NOT ACCEPTED.
Other Information
If selected, you will be required to pass a physical examination administered by a City physician, a drug and alcohol screening, and a criminal background check. If appointed as a Call Taker you will serve a six (6) month probationary period. If appointed as Emergency Telecommunications Dispatcher Trainee, you will serve a nine (9) month of probationary period. This examination and employment process is subject to all federal, state, and municipal laws, rules and regulations.
NOTE: ALL CORRESPONDENCE AND INFORMATION CONCERNING THE APPLICATION AND TESTING PROCESS WILL OCCUR THROUGH EMAIL, UNLESS OTHERWISE REQUESTED AT THE TIME OF APPLICATION.
IN ADDITION TO CHECKING YOUR EMAIL INBOX FOR RECRUITMENT CORRESPONDENCE, PLEASE ALSO CHECK YOUR JUNK AND SPAM FOLDERS.
The Human Resources Department provides reasonable accommodation to persons with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need an accommodation in the application or testing process, please contact the Human Resources Department.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The City of Hartford is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, veterans and persons with disabilities.
Closing Date/Time: 3/6/2025 5:00 PM Eastern
City of Hartford
Hartford is the capital city of the U.S. state of Connecticut. It is located in Hartford County on the Connecticut River, north of the center of the state, 24 miles (39 km) south of Springfield, Massachusetts. Its 2006 population of 124,512 ranks Hartford as the state's second-largest city, after Bridgeport. New Haven, 40 miles (64 km) to the south, has a population nearly identical to that of Hartford. Greater Hartford is also the largest metro area in Connecticut and 45th largest in the country (2006 census estimate) with a metropolitan population of 1,188,841.
Nicknamed the "Insurance Capital of the World", Hartford houses many of the world's insurance company headquarters, and insurance remains the region's major industry. Almost 400 years old, Hartford is among the oldest cities in the United States, and following the American Civil War, Hartford took the mantle of the country's wealthiest city from New Orleans. In 1868, Mark Twain exclaimed: "Of all the beautiful towns it has been my fortune to see, Hartford is the chief".
With a new convention center and hotel, a recently completed science center, the reclaimed riverfront, and an infusion of residential and commercial ventures in the city, Hartford has begun to attract new development, especially downtown, after years of relative stagnation. It is home to the nation's oldest public art museum (Wadsworth Atheneum), the oldest public park (Bushnell Park), the oldest continuously published newspaper (The Hartford Courant), the second-oldest secondary school (Hartford Public), and until its recent closure, the sixth-oldest opera company in the nation (Connecticut Opera).
Salary : $44,590 - $53,950
