What are the responsibilities and job description for the Tenant Liaison position at CITY OF HARTFORD, CT?
Tenant Liaison
Full Time
Other
Vacancy is in the Office of the Chief Operating Officer. Under general direction, to assist in the operation of the housing programs for the City in the Office of the Chief Operating Officer (COO). The programs may consist of relocation, fair rent, property improvement, housing counseling, research of housing and housing related activities; provides liaison between tenants and property owners.
DISTINGUISHING CHARACTERISTICS:
This position is in the unclassified service and the incumbent is appointed in accordance with Chapter 2, Article IV, Section 2-102 of the Municipal Code.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Educate tenants on the process and placement of complaints about their landlords with the City of Hartford. Support tenants with complaints against their landlords. Support tenants and acts as a liaison with code enforcement officials when navigating health and safety code compliance in complex cases. Assist tenants in directing them to resources available to them including the Relocation Assistance division of HHS, the Fair Rent Commission and Greater Hartford Legal Aid. Advocates for tenants in disputes, when appropriate, including coordinating repairs required by health and safety codes with the landlord and contractor, and in cases filed with the Fair Rent Commission. Holds regular public meetings and in collaboration with housing advocates, tenants’ groups, and other stakeholders to achieve equity for tenants in landlord disputes and humane housing for all residents of rental units within the city. Participates in special housing surveys and studies and maintains necessary records and reports. Manages other related activities and functions as assigned. Performs related work as required.
Knowledge, Skills & Abilities
The City of Hartford is seeking candidates for this role with:
Knowledge of:
- Tenant rights, including Federal, State and local laws, ordinances and regulations regarding residential rental housing.
- The general principles and practices for the advocacy of tenants.
- Various city and state agencies and non-profit organizations that support tenants.
Skill in:
- Proficiency in Microsoft 365 or similar software (PPT, word, Excel, Outlook).
- Proficiency in social media platforms for community engagement.
Ability to:
- Coordinate with multiple stakeholders and run public meetings.
- Prepare reports and presentations as needed.
- Understand and respect diverse cultures and perspectives within the community groups.
- Work with different stakeholders to achieve positive outcomes for tenants.
- Analyze and effectively resolve problems and conflicts, often involving sensitive situations.
- Establish and maintain effective working relationships with contractors, City personnel and the public.
- Communicate clearly and concisely, orally and in writing.
Qualifications
The City of Hartford is seeking candidates for the Tenant Liaison position who meet the following minimum qualifications:
Graduation from high school or equivalency supplemented by two (2) years of college and four (4) years of responsible, professional experience in the field of residential housing, landlord tenant dispute resolution, tenant advocacy, property management, or a closely related field.
OR
Graduation from high school or equivalency and six (6) years of responsible, professional experience in the field of residential housing, landlord tenant dispute resolution, tenant advocacy, property management, or a closely related field.
Licenses; Certifications; Special Requirements
Must possess and maintain a valid driver’s license.
Physical Demands and Working Conditions
Work is performed in an office environment and in various community settings with travel to City residential houses. Incumbent may be required to negotiate rough terrain, to lift up to 25 pounds; and to work outdoors in all weather conditions. Incumbent may be required to work flexible hours, including evenings and weekends as needed.
Bilingual Preferred :
Fluent in English and Spanish.
A DEGREE OR TRANSCRIPT SUBMITTED WILL BE VERIFIED BY THE HUMAN RESOURCES DEPARTMENT.
APPLICATIONS MUST BE COMPLETED IN ITS ENTIRETY, INCLUDING REQUIRED DOCUMENTATION. APPLICATIONS WITHOUT PROPER DOCUMENTATION SHALL RESULT IN YOUR DISQUALIFICATION.
APPLICATIONS VIA FACSIMILE OR EMAIL ARE NOT ACCEPTED.
Physical Demands and Working Conditions
Work is performed primarily in an office environment with some travel to different sites. Incumbents may be required to work extended hours including evenings and weekends.
Other Information
If selected, you will be required to pass a physical examination administered by a City physician, a drug and alcohol screening examination, and a background check.
ALL CORRESPONDENCE AND INFORMATION CONCERNING THE APPLICATION AND TESTING PROCESS WILL OCCUR THROUGH EMAIL, UNLESS OTHERWISE REQUESTED AT TIME OF APPLICATION.
IN ADDITION TO YOUR INBOX, PLEASE BE SURE TO CHECK YOUR JUNK AND SPAM EMAIL FOR ALL RECRUITMENT COMMUNICATION.
The Human Resources Department provides reasonable accommodation to persons with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need an accommodation in the application or testing process, please contact the Human Resources Department.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The City of Hartford is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, veterans and persons with disabilities.
Closing Date/Time: 5/2/2025 5:00 PM Eastern
City of Hartford
Hartford is the capital city of the U.S. state of Connecticut. It is located in Hartford County on the Connecticut River, north of the center of the state, 24 miles (39 km) south of Springfield, Massachusetts. Its 2006 population of 124,512 ranks Hartford as the state's second-largest city, after Bridgeport. New Haven, 40 miles (64 km) to the south, has a population nearly identical to that of Hartford. Greater Hartford is also the largest metro area in Connecticut and 45th largest in the country (2006 census estimate) with a metropolitan population of 1,188,841.
Nicknamed the "Insurance Capital of the World", Hartford houses many of the world's insurance company headquarters, and insurance remains the region's major industry. Almost 400 years old, Hartford is among the oldest cities in the United States, and following the American Civil War, Hartford took the mantle of the country's wealthiest city from New Orleans. In 1868, Mark Twain exclaimed: "Of all the beautiful towns it has been my fortune to see, Hartford is the chief".
With a new convention center and hotel, a recently completed science center, the reclaimed riverfront, and an infusion of residential and commercial ventures in the city, Hartford has begun to attract new development, especially downtown, after years of relative stagnation. It is home to the nation's oldest public art museum (Wadsworth Atheneum), the oldest public park (Bushnell Park), the oldest continuously published newspaper (The Hartford Courant), the second-oldest secondary school (Hartford Public), and until its recent closure, the sixth-oldest opera company in the nation (Connecticut Opera).
Salary : $56,849 - $68,224
