Shelter Volunteer Coordinator

Salary : $70,428.80 - $83,678.40 Annually

Location : Hayward, CA

Job Type : Full-Time

Job Number : C607-2025-01

Department : Hayward Police Department

Opening Date : 01 / 08 / 2025

Description

DEADLINE TO APPLY : This recruitment will remain open on a continuous basis until the needs of the City are met. Applications are reviewed weekly. Applicants are encouraged to apply immediately. THE POSITION : Under general supervision, the Shelter Volunteer Coordinator assists in the planning, organization, implementation and review of the Animal Care Volunteer Program; assists with recruiting, training, scheduling and evaluation of volunteer staff; performs community liaison functions, coordinates public relations activities; humane education programs and performs related work as required.

You are :

The ideal candidate will have prior experience as a volunteer coordinator working in an animal shelter. The candidate will have experience handling shelter animals and be able to train volunteers how to safely handle animals. The candidate will have experience in volunteer program development as well as the ability to analyze volunteer program data for retention. The ideal candidate will have some experience using the Chameleon software for animal management.

Essential Duties

What you will do :

Duties may include but are not limited to the following :

• Recruits, interviews, recommends, orients, trains and evaluates volunteers; schedules their daily work assignments and activities to assure maximum program coverage and effectiveness;
• Ensures that all departmental procedures are followed.
• Under direction from the Animal Services Administrator, responds to volunteer complaints and conflicts that may arise.
• Maintains a system for tracking volunteer program hours, schedules, skills and abilities, as well as performance measures.
• Maintains and physically organizes volunteer work areas, files and records.
• Prepares annual report on volunteer hours and activities.
• Under general direction, develops and implements policies and procedures for implementing various volunteer, shelter and community programs; works with Animal Services Bureau Administrator to identify needs and opportunities for utilization of unpaid staff, and to design programs to fill those needs.
• Designs and develops training and orientation programs in a variety of areas including volunteer program procedures, applicable laws and department policies, techniques for dealing effectively with the public, and the proper and humane handling of animals.
• Assists with production and update of volunteer training manuals and volunteer job descriptions.
• Coordinates ongoing training opportunities for volunteers to enhance their skills and keep them engaged; implements a system to provide volunteers with consistent recognition to increase volunteer retention.
• Coordinates volunteer meetings and annual Volunteer Recognition event.
• Coordinates and attends meetings with Volunteer Coordinators from other Animal Care Services and volunteer organizations in the Bay Area.
• Maintains good communication with volunteer staff through personal contact, email and newsletters to keep volunteers apprised of changes, accomplishments and opportunities.
• Represents the Bureau's various programs to the public and news media through public service announcements, conferences, outreach events and personal contacts with community leaders.
• Provides Humane Education presentations to local groups, schools and civic organizations.
• Assists with gathering and review of articles for volunteer produced quarterly "All Fur Love" community newsletter.
• Coordinates the acquisition and distribution of Animal Services Bureau Volunteer uniforms.
• Coordinates and oversees volunteer planning committees for events and fundraisers.
• Performs other essential duties as assigned.

Link to full job description :

CORE COMPETENCIES

Knowledge of :

JOB RELATED AND ESSENTIAL QUALIFICATIONS

Minimum Qualifications

You have :

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be :

Experience : Two (2) years progressively responsible experience in volunteer program management, public relations, project management or similar field. At least one (1) year of professional animal handling experiences is highly desired.

Education : Equivalent to the completion of the twelfth (12th) grade. Education and coursework related to Public Administration, Animal Behavior, and Veterinary Office Assisting or similar is highly desired.

License : Possess and maintain a valid California Class C Driver's License.

OTHER REQUIREMENTS

Essential duties require the mental and / or physical ability to : work in a standard office environment and use standard office equipment and current software including power point; work in a field environment in various weather conditions; grasp, perform repetitive hand movements and fine coordination to prepare documents and data using a computer keyboard and mouse / trackball; sit for prolonged periods of time; walk, stand, crouch, reach, twist, turn, kneel, bend, squat, stoop, and safely lift and move equipment and material weighing up to 50 pounds; converse by telephone, by email, in person, and to small or large groups and be clearly understood; read and comprehend legal, technical, and complex documents, interact with the public and all different levels of City staff in and effective and professional manner; not have any serious allergies or fears of animals, and safely drive to various locations throughout the City and County to fulfill assigned duties and to conduct work outdoors. Essential functions must be performed with or without reasonable accommodation.

Supplemental Information

BENEFITS AND REWARDS :

Depending on employee group, some of these benefits may include :

SELECTION PROCEDURE

Apply - submit a completed City of Hayward job application, license, and responses to the Supplemental Questionnaire, which fully describe the nature of their professional experience and qualifications.

Application Review -

A. Minimum qualifications

B. Completion of the supplemental questionnaire

The rating of the supplemental questions may determine application status and / or rank on the eligible list. Applications submitted without all required materials will not be considered.

Job Related Testing -

A Supplemental Questionnaire Review will be conducted every few weeks until the position is filled.

The examination process will result in a ranked eligible register of candidates for hiring consideration by the department derived from any of the exam processes mentioned above.

Department Interviews - Actual hire depends on success in the departmental selection process. Include specific or approximate dates here.

Candidates under final consideration for employment with the City should expect to undergo an employment background / reference check that may include, but is not limited to : employment history verification, medical evaluation, confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.

Applicants will be notified electronically via Government Jobs as to their status in the selection process. It is the responsibility of the applicant to ensure they can receive email notice from Neogov / Government Jobs and the City of Hayward.

The City of Hayward reserves the right to modify the selection process as necessary to conform to administrative or business necessity.

APPLICATIONS

Candidates are encouraged to apply online at www.hayward-ca.gov under the Current Vacancies tab or at www.GovernmentJobs.com. Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA 94541. Office hours are Monday through Friday, 8 a.m. to 5 p.m.

Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user to the system. Our on-line application system is provided by Government Jobs. If you have problems while applying online, please contact the Government Jobs Help Desk at (855) 524-5627.

The City of Hayward is an Equal Opportunity Employer

A Certified Age Friendly Employer

Learn more about the mission of the Age Friendly Institute

Benefits Overview

This summary provides a brief overview of the benefits available to regular full-time City employees. As indicated in the 2025 Benefit Summary, some employee groups have different benefits based upon negotiated agreements. Depending on employee group, some of these benefits may include :

To view a summary of the benefits the City offers, please click

Please be sure to answer the supplemental questions thoroughly and accurately. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. Your responses to the questions must be supported by both the work experience listed on your application as well as your resume. The rating of the supplemental questions may determine your application status and / or rank on the eligible list. Responses should be sufficiently detailed to assist in evaluating your qualifications for this position. Writing 'see resume' or 'N / A' is not a sufficient response. The eligible list established for this recruitment may be used to fill all future vacancies. I have read and understand the statement above concerning submission of supplemental questionnaire responses.

Do you possess at least a high school diploma, G.E.D, or equivalent?

Do you possess a valid Class C California Driver's License?

Do you possess at least (2) years of progressively responsible experience in volunteer program management, public relations, project management or a similar field? If yes, please describe your experience.

Briefly describe a project or program that you were responsible for creating or managing.

What motivated you to apply for this position? What quality do you possess that makes you the ideal candidate?

Volunteering in an animal shelter can be very emotional and stressful at times. Hayward Animal Services Bureau is a municipal shelter and does euthanize animals due to medical, behavior and age-related reasons. This can lead to high volunteer turnover. What strategies might you employ to increase volunteer retention and keep volunteers engaged?

Briefly describe your professional experience with each of the following : a.) Animal Handling b.) Working in animal welfare c.) Supervising paid or unpaid staff / volunteers. d.) Event coordination e.) Participation in community events f.) Fundraising g.) Use of various social media platforms and other online platforms such as Facebook, Instagram, Constant Contact, Sign-Up Genius, Survey Monkey, Canva.

Hayward Animal Services Bureau is a division of the Hayward Police Department. Do you understand that the selection of a candidate depends on a background investigation, polygraph, psychological evaluation, and medical exam?

Required Question

Salary : $70,429 - $83,678