What are the responsibilities and job description for the Shelter Operations Supervisor position at City of Hayward?
DEADLINE TO APPLY: 11:59PM on Thursday, April 17, 2025
THE DEPARTMENT:
The Hayward Animal Services Bureau is a division of the Hayward Police Department. The Hayward Animal Services Division provides shelter and field services for the City of Hayward. The Hayward Animal Shelter is open for adoptions, turning in stray animals, recovering lost pets and other services.
THE POSITION:
Under direction of the Animal Services Administrator, assumes supervision of all Animal Services Bureau staff and daily operations, to include front office, volunteers, kennel and field personnel. Provides direct supervision to kennel staff in the areas related to receiving, care, cleaning, feeding, behavior evaluation, administration of euthanasia and maintenance of the facility. Provides supervision of shelter staff in assisting the public with adopting and claiming lost or stray animals. Provides functional supervision of Animal Services front office and field staff. Responsible for training and evaluation of shelter staff; assists with development and implementation of policies and procedures. May act in the absence of the Animal Services Administrator.
You are:
The ideal candidate will be a dedicated and compassionate leader with 2-4 years of experience working in a government animal welfare organization where they have gained expertise in animal shelter management, animal behavior, shelter veterinary medicine and are familiar with California State laws specific to animal care and control. The ideal candidate will be skilled in overseeing all aspects of animal control field services, shelter operations, personnel management, records management and volunteer management. Adept at communication and conflict resolution, fostering a positive work environment and ensuring the highest standards of animal welfare and the application of animal welfare best practices.
Duties may include but are not limited to the following:
Supervises Animal Services Bureau personnel in the completion of assigned duties.
Assists in the development, implementation and maintenance of procedural manuals and training programs for Animal Services Bureau Personnel.
Supervises the training and work of assigned personnel.
Evaluates employee performance; works with employees to correct deficiencies and recommends disciplinary action where necessary.
Assists with the selection of new hires.
Prepares work schedules and assigns personnel to various tasks.
Resolves disputes over potential adoptions and redemptions.
Responds to public inquiries and complaints.
Refers major non-routine problems to the Administrator as appropriate.
Coordinates veterinarian exams and maintains accurate treatment records.
Administers medication and vaccinations.
Selects animals for adoption, transfer or euthanasia.
Directs or performs euthanasia procedures on animals as required.
Acts as a liaison with local rescue groups, the Societies of Prevention of Cruelty to Animals, and Humane Societies.
Maintains accurate inventory of impounded animals and statistical information.
Assists public in claiming or adopting animals.
Acts as Animal Services Administrator as required.
Provides supervision and assistance as required to front office and field staff.
Monitors and orders supplies required for kennel and field operations.
Maintains accurate inventory of federally controlled substances.
Performs related work as necessary.
CORE COMPETENCIES
Knowledge of:
- Laws and regulations governing licensing, impounding, care and destruction of animals.
- Pertinent Federal, State, and local laws, codes and general law enforcement procedures related to Animal Control Officers.
- Principles of supervision, training, and performance evaluation.
- Assigning and reviewing the work of others.
- Principles of animal care, feeding and maintenance. Principles of animal shelter best practices.
- Records retention and release procedures.
Ability to:
- Handle, capture and control friendly, fearful, aggressive and sick or injured animals humanely and effectively under stressful or emergency conditions.
- Assess animal behavior and make safe decisions regarding handling and disposition.
- Recognize signs and symptoms of a variety of zoonotic and animal related diseases.
- Develop and maintain cooperative work relationships with other internal departments and external organizations.
- Deal tactfully and effectively with the public in person and on the telephone under all conditions.
- Prepare and maintain clear and concise records, reports, correspondence and other written materials.
- Work rotating shifts, weekends, holidays, and during emergencies.
- Mediate and resolve public complaints.
- Humanely control, lift, and carry a variety of animals up to fifty (50) pounds.
You have:
Any combination equivalent to experience and training that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:
Experience: Four (4) years of increasingly responsible experience in the field of animal services in a facility similar to the Hayward Animal Services Bureau.
Education: Equivalent to the completion of the twelfth (12th) grade. Experience or supplemental courses in supervision are highly desirable.
License: Possess and maintain a valid Class C California Driver's License. State Humane Euthanasia Certificate at time of appointment.
Ability to successfully complete an approved POST Commission 832- Arrest and Firearms course with one (1) year of appointment.
Depending on employee group, some of these benefits may include:
- Alternative Work Schedule and/or Telecommuting
- Vacation - 80 hours minimum
- # Paid Holidays
- Generous employer contribution for Health, Dental and Vision coverage
- CalPERS Defined Benefit Retirement Plan (2.5% at 55 for Classic CalPERS members | 2.0% at 62 for New CalPERS members | 3.0% at 50 for Classic Safety members | 2.7% at 57 for New Safety Members) - No Social Security participation.
- Life and Disability Insurance and Paid Leave
- Flexible Spending Accounts
- Tuition Reimbursement
- Health and Wellness Reimbursement
- Professional Development Reimbursement
- 457 Deferred Compensation Plan (employee paid)
Apply - submit a completed City of Hayward job application, license, copy of transcript, typing certificate, and responses to the Supplemental Questionnaire, which fully describe the nature of their professional experience and qualifications.
Application Review -
B. A valid State Humane Euthanasia Certificate (must be attached)
C. Completion of the supplemental questionnaire
Job Related Testing (examination) -
Department Interviews - Actual hire depends on success in the departmental selection process.
Candidates under final consideration for employment with the City should expect to undergo an employment background/reference check that may include, but is not limited to: employment history verification, medical evaluation, confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.
Applicants will be notified electronically via Government Jobs as to their status in the selection process. It is the responsibility of the applicant to ensure they can receive email notice from Neogov/Government Jobs and the City of Hayward.
Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user to the system. Our on-line application system is provided by Government Jobs. If you have problems while applying online, please contact the Government Jobs Help Desk at (855) 524-5627.
Salary : $86,965 - $104,125
