What are the responsibilities and job description for the Communications Operator I position at City of Henderson, NV?
Position Overview
The City of Henderson announces an examination to create an eligibility list and to fill multiple vacancies for the classification of Communications Operator I in the Police Department. The eligibility list may be utilized to fill vacancies for this classification for up to one (1) year.
Under direct supervision, receives requests for emergency services and dispatches law enforcement, fire, and emergency medical services via radio; and performs related duties as required.
Must be willing to work rotating shifts to include graveyard, evenings, weekends, and holidays.
Work is conducted in the Communications Center of the City of Henderson Police Department. Incumbents work within a noisy and confined work area with radio traffic, ringing telephones, and conversations occurring simultaneously. Work involves receiving telephone calls from persons who are involved in emergency and non-emergency situations who may be hysterical, frightened, or angry. The City of Henderson conducts an extensive training program starting with an eight (8) week classroom academy involving lecture and hands-on simulator training with all of the Communication Center's computer systems. After the academy, individuals receive on-the-job training with certified trainers for a minimum of six (6) months. The City of Henderson also provides and pays for Emergency Medical Dispatch (EMD) and Cardiac Pulmonary Resuscitation (CPR) certifications.
NOTE:
Requests for sit-along(s) or private tours with the City of Henderson Communications Center are not available during the duration of this recruitment.
PERSONAL HISTORY QUESTIONNAIRE (PHQ):
The final step in the selection process is the police background investigation. If you are among the group of candidates moving forward to the final steps, you will be required to go through a thorough police background process and complete and submit a Personal History Questionnaire (PHQ). Please note: the background process does not influence the selection process.
SALARY AND BENEFITS:
- External candidates, probationary full-time, part-time, and temporary City of Henderson employees will start at the first step of the salary range, if selected
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Paid Leave and Holidays
- Family and Medical Leave and Extended Leave Policy
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Comprehensive benefits package*** for all full-time, regular Teamsters-represented employees including:
- Medical, dental, vision, prescription drug, basic life and AD&D insurance
- Long Term Disability (LTD)
- Employee Assistance Program (EAP) Policy
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Retirement Benefits
- Nevada PERS (Public Employees' Retirement System)
- Retirement Health Savings (RHS) Account
- Deferred Compensation - 457(b) and 401(a) Plans
- Voluntary Benefits: Pet Insurance, Auto/Home Insurance, Voluntary Life Insurance, SSgA Upromise 529 College Savings Plan
- Public Service Loan Forgiveness Program (PLSF) through the Federal Government
- Tuition and Certification Reimbursement Program, and much more!
- ***
Minimum Qualifications
- Graduation from high school, or the equivalent
- One (1) year of experience performing public contact work receiving and referring information
- Proficiency in keyboarding sufficient to type 55 net words per minute
- Must obtain certifications in Medical Priority Dispatch System and CPR within the first year of employment and maintain certifications as a condition of continued employment
- Must pass a nationwide fingerprint-based record check, and a wants/warrants check
- Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every two years. Must maintain certifications in NCIC/NCJIS as a condition of continued employment
- Desirable: Experience in emergency dispatch, a call center, or a closely-related field
- Desirable: Previous training and experience as an emergency dispatcher for public safety and medical operations
- Desirable: The ability to speak Spanish fluently
Required Documents/Assessment Information
1) Completed Employment Application
ASSESSMENT DATES:
Skill-Based Keyboarding Examination* Remote/Online (Pass/Fail): Test invitations and instructions will be sent on Tuesday, January 21, 2025. Candidates will be allotted 48 hours to complete the assessment.
- Candidates will be required to pass the keyboarding portion of the assessment process based on the number of net words per minute (WPM) listed in the minimum qualifications. Please
CritiCall Examination | Remote/Online (Weighted 50%): Test invitations and instructions will be sent on Monday, February 3, 2025. Candidates will be allotted 48 hours to complete the assessment.
(Qualified Candidates)
Candidates who have passed the typing test and meet the minimum qualifications will be sent an email with a link to complete the CritiCall examination. This examination must be completed by the date/time listed in the notice/invite. Candidates who successfully complete and pass the online CritiCall examination may be invited to the Structured Selection Interview.
Structured Selection Interview | In-Person (Weighted 50%): Date(s) to be Determined
(Top-Scoring Candidates)
All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.
The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada, and make themselves available to participate in the testing process at any time on any of the dates listed above.
Selection Process
The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.
IMPORTANT: Appointment is subject to the successful and timely completion of a post offer pre-employment background investigation, polygraph examination, medical/physical examination, drug and alcohol test. Please see the job description to view the physical requirements of the job. As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified.
NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. The selection process should be completed within four (4) months of the closing date. Candidates may reapply when there is a vacancy and a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation.