Readers Services Division: PT Library Associate

WHO WE ARE
At the City of High Point, we celebrate the creator in everyone. Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us. We are collaborators, we are makers, we are visionaries.
We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise. You’ll be joining a dynamic team of over 1,300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world! 

OUR CORE VALUES

• Integrity: Saying what we mean and consistently doing what we say with no desire other than the good of the citizens we serve. It means standing up for beliefs. 
• Responsibility: A continual process that emphasizes a high level of personal accountability by each member of the organization.
• Partnership: Adding competitive value and quality to the services provided to our residents, businesses, and visitors through responsible fiscal stewardship, increased innovation, greater use of technology, and expanded civic, neighborhood and regional partnerships. 

WHAT WE OFFER
The City of High Point offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include but are not limited to: 

• A guaranteed monthly pension upon retirement, vested after 5 years of service 
• Competitive medical, dental, and vision plans effective day one 
• 401K and 457B Retirement Plans 
• PTO earned within first year
• 12 Paid Holidays per year
• Tuition Reimbursement Plan

YOUR PURPOSE 
Perform responsible para-professional work and simple profession work for public-facing library divisions and at the seasonal Farmers Market operated by the library.  This is a ‘floating’ position, with tasks assigned as needed.  Work is performed under regular supervision, but requires a high degree of flexibility, personal accountability, motivation and communication.WHAT YOU’LL DO 
Lending Division:

• Answer questions in person and over the phone at public service desk.
• Register new library borrowers.
• Assist customers with photocopier and self-check station.
• Check out and renew materials.
• Collect fees using credit card machine and money transaction spreadsheet
• Check out holds at drive through window.
• Sort and shelve materials using Dewey Decimal or alphabetical order.

Readers Services Division:

• Assist customers in person and over the phone at public service desk.
• Assist with adult and teen programs.
• Working as a team on special division projects.

Research Services Division:

• Assist customers in person and over the phone at public service desk.
• Assist customers in the public computing center when the division is short-staffed or during especially busy periods.
• Assist Research Services adult outreach staff, accompanying them to neighborhood visits, outreach events, and programming events.

Children’s Services Division:

• When needed, accompany children’s outreach staff to daycares, community locations, parks and recreation centers, and schools.  
• Check in materials returned from outreach locations.
• Assist staff with creating crafts for in-house and outreach programs.
• Assist Junior Friends’ summer reading volunteer program.

Farmers Market:

• Staff Farmers Market table on a rotating schedule during the Farmers Market season – late April – the end of October.
• Assist with processing EBT (SNAP) transactions, accepting and recording vendor booth payments, accept payment for Friends of the Library market book sales, answer library and market-related questions, and help with setting up and breaking down tents, tables, children’s games, signage, and other market items.

REQUIRED QUALIFICATIONS 

• Associate’s Degree or Bachelor’s Degree
• Customer service or retail experience.
• Experience in the use of computers, common computer software, and word processing.
• A valid North Carolina driver’s license
• The ability to relate to and communicate effectively with the public and other employees.
• Good listening skills.
• The ability to follow written and oral instructions.
• The ability work flexible hours, including nights and weekends.

PREFERRED QUALIFICATIONS 

• Previous library experience
• Bilingual, especially Spanish or Urdu

Physical Requirements
Hearing/Speaking - Expressing and/or receiving information by means of spoken word are both necessary to converse with internal and external customers including co-workers, citizens, and applicants.
Visual Abilities – the ability to perceive via eyesight is required for this position:

• Acuity, far – clarity of vision at 20 feet or more. Must be able to see from a distance when administering and observing employment tests, operating a motor vehicle, or addressing an audience.
• Acuity, near – clarity of vision at 20 inches or less. Must be able to see work-related business documents close at hand.
• Depth perception – Three-dimensional vision and the ability to judge distance and space relationships.
• Field of Vision – the area that can be seen up and down or to the right or left while eyes are focused on one point. Must be able to see a wide span of area.
• Accommodation – Must be able to adjust the eye lens to glance quickly.

Physical Strength – degree of physical demands typically associated with this position include:

• Light Work
  1. Exerting up to 50 pounds of force occasionally; and/or
  2. Exerting up to 10 pounds of force frequently; and
  3. A negligible amount of force constantly to handle or move materials related to the position.
• Type of Physical Demands
  1. Reaching - Extending the hand(s) or arm(s) in any direction.
  2. Handling - Seizing, holding, grasping, turning, or otherwise working with hand(s).
  3. Fingering - Picking, pinching or otherwise working with fingers primarily rather than the entire hand or arm.

Mental Activity/Requirements
Reasoning:

• Ability to apply principles of logical thinking combined with knowledge of principles and practices of public personnel and employment laws to work tasks and handle practical situations, comprehend, and respond to a variety of situations in a timely fashion and exercise good judgment.

Mathematics Ability:

• Using arithmetic and/or Statistics: Ability to direct and oversee the use of arithmetic and/or statistics in the preparation of a variety of tests and reports.

Language Ability:

• The ability to speak, read and write the English Language are required for this position.

Environmental Conditions
Physical Surroundings:

• The Library Associate is subject to working inside or outdoors.  The Farmers Market operates regardless of weather or temperatures, and many community events in which the library participates are held outdoors.

Hazards:

• There are no occupational hazards typically associated with this position.

Machinery/Tools/Work Aids/Other Equipment:

• Equipment regularly associated with office-based work.  

OUR COMMITMENTS
The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeks to attract and retain the most qualified partners in service to the citizens of High Point. As an at-will employer, the City allows employees to terminate their employment, or be terminated at any time, with or without cause, as long as it is not prohibited by law.
The City of High Point is committed to classifying and compensating its employees fairly for the work they do, weighing both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this “living document” as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.
The City of High Point is committed to providing a safe, comfortable working environment for all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City’s drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any of those positions without passing a pre-placement physical exam. Successful results from these conditions will result in an offer of employment.
Application Deadline: In the event of high candidate volume, this position may be removed earlier than the stated closing date. If interested, we encourage you to apply as soon as possible.

Salary : $20