Transit Customer Service Specialist

WHO WE ARE
At the City of High Point, we celebrate the creator in everyone. Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us. We are collaborators, we are makers, we are visionaries.
The High Point Parks & Recreation Department enhances quality of life by providing innovative programs, parks and facilities for present and future generations. We offer 41 parks, two golf courses, five recreation centers, an environmental education center, tennis and pickleballs courts, a campground, marinas, playgrounds, ballfields, greenways and natural trails and more. Our vision is to enhance the City by providing recreational programming and community events that promote strong bonds, improve health and wellness and celebrate the City’s history and character. We are committed to providing opportunities for all age and abilities. 
We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise. You’ll be joining a nationally accredited Parks & Recreation department, as well as a dynamic team of over 1,300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world!

OUR CORE VALUES

• Integrity: Saying what we mean and consistently doing what we say with no desire other than the good of the citizens we serve. It means standing up for beliefs. 
• Responsibility: A continual process that emphasizes a high level of personal accountability by each member of the organization.
• Partnership: Adding competitive value and quality to the services provided to our residents, businesses, and visitors through responsible fiscal stewardship, increased innovation, greater use of technology, and expanded civic, neighborhood and regional partnerships. 

WHAT WE OFFER
The City of High Point offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include but are not limited to: 

• A guaranteed monthly pension upon retirement, vested after 5 years of service 
• Competitive medical, dental, and vision plans effective day one 
• 401K and 457B Retirement Plans 
• PTO earned within first year
• 12 Paid Holidays per year
• Tuition Reimbursement Plan

YOUR PURPOSE
Take on a vital role in the Transit Division where you’ll be responsible for clerical work maintaining and providing schedule information to the public; You’ll do related work as required. Work is performed under regular supervision of the Transit Supervisor.  

WHAT YOU’LL DO

• Provides information and assistance to passengers boarding buses at the transit terminal;
• Sells tickets; receives, records and accounts for funds and makes change;
• Distributes schedules and route information, and provides directions to the public;
• Cleans and maintains terminal facilities;
• Assists transit operators with schedules and directions;
• Monitors buses in and out of the transit terminal;
• Provides security for passengers in the transit terminal areas;
• Acts as receptionist and performs clerical tasks;
• Answers in-coming telephone calls, provides information, receives, records, and routes complaints to appropriate personnel;
• Operates two-way radio to communicate messages to Transit Operators, Supervisors, and other transit personnel;
• Maintains "lost and found" service;
• Performs related duties and responsibilities as assigned;
• Ensures that all work is performed in accordance with OSHA and City Safety Standards and Policies.

• MINIMUM REQUIRED QUALIFICATIONS

  • Formal Education
    1. High School Diploma OR General Equivalency Diploma (GED)
  • Must speak, read, and write the English Language
  • Must be at least 21 years of age
  • Must have a valid North Carolina Driver’s License
  • Must have general knowledge of public information and public relations techniques, principles, and practices;
  • Must have the ability to speak clearly, understand, and follow written and oral directions;
  • Must have the ability to deal effectively with the public; 
  • Must have the ability to keep simple records; 
  • Must have the ability to operate standard office equipment; 
  • Must have the ability to establish and maintain effective working relationships with the public and the business community;
  • Must be able to work flexible schedules to include fill-in, split shift, nights, weekends, and holidays. Vacation and holiday leave are subject to adequate coverage on all shifts;
  • Must be able to pass a pre-employment physical and drug screen.

• PREFERRED QUALIFICATIONS

  • Spanish and/or French Language skills
  • General knowledge of transit routes, schedules and services;

• Physical Requirements

  Hearing/Speaking - Expressing and/or receiving information by means of spoken word are both necessary to converse with office personnel, supervisor, drivers, and the general public.  Worker often uses the telephone and two-way radio.

  Visual Abilities – the ability to perceive via eyesight is required for this position:

  • Acuity, far – clarity of vision at 20 feet or more. Worker must be able to see in-coming buses, other vehicles, persons coming into the terminal, etc. Both eyes 20/22 -R 20/25 -L 20/25 corrected.
  • Acuity, near – clarity of vision at 20 inches or less. Must be able to see computer screen, schedules, tickets, transfers, operating records, report forms, two-way radio, etc.   Both eyes 20/30 corrected
  • Depth perception – Three-dimensional vision and the ability to judge distance and space relationships. Ability to judge distance and space relationships so as to see objects where and as they actually are. 
  • Must be able to judge distances so as to use both hands in performing different tasks at the same time.   Depth Perception – 5
  • Field of Vision – the area that can be seen up and down or to the right or left while eyes are focused on one point. Must be able to see wide span of area to cover surrounding and/or approaching traffic.  When working in the office, must be able to see entire work area to observe when someone walks in.
  • Accommodation – This is especially important when doing near-point work while glancing up to check terminal.  Must be able to adjust the eye lens to glance quickly back and forth to perform close at hand work while observing activity in office.

• Physical Strength – degree of physical demands typically associated with this position include:

  • Light Work
    1. Exerting up to 20 pounds of force occasionally; and/or
    2. Exerting up to 10 pounds of force frequently; and
    3. A negligible amount of force constantly to handle or move materials related to the position
  • Type of Physical Demands
    1. Physical demand requirements usually include sitting, walking, standing, bending, lifting, reaching, pushing and pulling.   There is significant use of arms, hands, legs and feet.
    2. Reaching - Extending the hand(s) or arm(s) in any direction is required
    3. Handling - Seizing, holding, grasping, turning, or otherwise working with hand(s) is required.
    4. Fingering - Picking, pinching or otherwise working with fingers primarily rather than the entire hand or arm is required.

• Mental Activity/Requirements

  Reasoning

  • Ability to apply principles of logical thinking to work tasks, practical situations and requests made by operators, supervisor or the general public; to comprehend and respond to a variety of situations in a courteous and expedient manner.  Good judgment is necessary.

  Mathematics Ability

  • Using arithmetic and/or Statistics: Essential when making change, counting moneys, and making reports.

  Language Ability

  • Read:  Ability to read operating data including trips, time, mileage and ridership numbers, routes, schedules, fares, transfers, records, policy guidelines, programs, etc. 
  • Write:  Necessary to complete required reports. 
  • Speak:   Ability to be conversant in voice and diction so as to participate in discussions with other employees, supervisor and the general public in person, over PA system, telephone, and two-way radio.

• Environmental Conditions

  Physical Surroundings

  • The worker is subject to working inside and outdoors. Exposed to the various weather conditions and temperatures.  Generally working inside and protected from weather conditions, but required to keep exterior areas of the facility clean and occasionally required to run errands and must be subjected to various weather conditions.

  Hazards

  • Normally not exposed to hazards.  Work is subject to final standards of OSHA on bloodborne pathogens.

  Machinery/Tools/Work Aids/Other Equipment

  • Schedules, logs, routes and fares information, maintenance and operating records, special service information, marketing programs, various forms, computer, copier, ordinances, Personnel Resolution, pens, pencils and other work aids associated with the job.

OUR COMMITMENTS

The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeks to attract and retain the most qualified partners in service to the citizens of High Point. As an at-will employer, the City allows employees to terminate their employment, or be terminated at any time, with or without cause, as long as it is not prohibited by law.

The City of High Point is committed to classifying and compensating its employees fairly for the work they do, weighing both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this “living document” as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.

The City of High Point is committed to providing a safe, comfortable working environment for all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City’s drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any of those positions without passing a pre-placement physical exam. Successful results from these conditions will result in an offer of employment.

Application Deadline: In the event of high candidate volume, this position may be removed earlier than the stated closing date. If interested, we encourage you to apply as soon as possible.

Salary : $33,274 - $40,169