Systems Supervisor

About Information Services Department: The Information Services Department plays a critical role in enabling Hillsboro to deliver services that enhance the community’s quality of life. Our team collaborates across departments to optimize the use of information technology in streamlining workflows and supporting service delivery for the city's residents, businesses, and employees.

Position Overview – What You'll Be Doing: As a Systems Supervisor, you will lead a dynamic team of six IT professionals, including 4 Systems Analysts and 2 Information Services Administrators, who provide essential support for business systems used by Finance, HR, Public Safety, Development Services, and HiLight, Hillsboro’s fiber broadband service. Your key responsibility will be to ensure these systems run smoothly, empowering the departments to excel in serving the community.

Your team is also responsible for operational support of line of business systems that enable task and workflow streamlining, user centered improvements, and automation for City of Hillsboro departments. This will involve collaboration with Information Services, Finance, Risk Staff, supported departments, and vendors for leading procurements, contract and statement of work development, prompt payment of vendor invoices, and vendor compliance. Additionally, you will work with other departments to ensure the team's services align with their needs.

Your day-to-day will range from strategic planning—maintaining system roadmaps, aligning IT initiatives with City Council priorities—to operational support, ensuring best-in-class systems that improve task automation and workflow efficiency. You’ll also oversee vendor relations, contracts, and ensure prompt payments while collaborating with city departments to guarantee the systems meet their needs effectively.

Current & Upcoming Projects:

• Lead the overhaul of Development Services business system software, ensuring seamless integration with new customer-centric workflows.
• Drive full automation of critical HR and Finance services via the Munis ERP system.
• Manage Hillsboro’s high-speed fiber broadband (HiLight) business system, enabling city-wide internet services for both residents and businesses.
• Contribute to the evolution of the ServiceNow platform, supporting the Information Services department in delivering ITIL-based incident and change management.

What You'll Need to Succeed:

• Strong leadership and mentorship skills, with a passion for team development.
• Proven experience in project management, balancing cost, scope, and time effectively.
• Strong communication skills, both verbal and written, to convey ideas clearly and collaborate across functions.
• A hands-on approach to problem-solving, with the ability to thrive in a dynamic and sometimes ambiguous environment.
• Familiarity with business system support and a desire to continuously improve both processes and technology.

Acceptable Experience and Training

• Bachelor’s degree in Information Systems or a related field; AND,
• 5 years’ experience related to area of assignment including 2 years supervisory experience; OR,
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensing / Certifications

• Valid Driver’s License and safe driving record
• Law Enforcement Database System (LEDS) Certification (within 90 days of hire)
• Must be able to pass an extensive background investigation

Preferred Qualifications:

• Knowledge of IT Systems Architecture and Infrastructure Library Methodology.
• Familiarity with Munis ERP or other enterprise resource planning systems.
• Experience with database administration and information security practices.
• Lean Six Sigma Green Belt or similar certifications in process improvement and change management.

Work Schedule:

This is an in-office position, and the selected candidate will be required to work on-site five days a week for the duration of the 6-month onboarding process. After this period, some flexibility may be considered based on performance and departmental needs. The typical work schedule is Monday through Friday, with occasional after-hours work required to support critical projects or address system issues. We prioritize maintaining a healthy work-life balance and strive to minimize these occurrences.

For the full job classification details, visit: Systems Supervisor

Realistically, we are seeking an experienced IT professional who has a strong background in change management, is capable of applying project management concepts to the work projects under their purview and possesses excellent verbal and written communication skills. As the Systems Supervisor, you will be responsible for leading a team of six, so experience in supervising a team is essential. Ideally, you should also have experience working in cross-functional teams and the ability to prioritize multiple competing priorities.

Why Join Us?

As a Systems Supervisor, you’ll have the opportunity to work in a dynamic and collaborative team that is focused on learning, growth, and continuous improvement. In this role, you will directly impact essential city services, playing a key part in enhancing the technology infrastructure that serves the Hillsboro community. Your work will be both varied and challenging, allowing you to navigate and shape the future of Hillsboro’s technological landscape.

We offer competitive benefits and provide opportunities for professional development, ensuring that you continue to grow in your career. In addition to this, you will be part of a supportive work environment where innovation is encouraged, and teamwork is highly valued.

Hiring a workforce that reflects the diverse community we serve is essential to delivering exceptional City services and programs. The City of Hillsboro is committed to creating and supporting an inclusive and welcoming environment for all employees to thrive. We value, respect, and empower employees as unique individuals with authentic voices and diverse ideas.