Utility Billing/Customer Service Clerk

TO APPLY FOR THIS POSITION, PLEASE VISIT THE CITY OF HIRAM'S WEBSITE, WWW.CITYOFHIRAMGA.GOV

CUSTOMER SERVICE AND UTILITY BILLING TECHNICIAN

HOURLY/NON-EXEMPT

DEPARTMENT: ADMINISTRATION

JOB SUMMARY: This position is responsible for serving the Citizens of Hiram and the General

Public, establishing a relationship with all customers who visit or contact City Hall. Must be willing and capable to assist in all services and requests administered by City Hall Administration

Department. General knowledge of processes necessary to respond to citizen and business inquiries to include Utilities (Water/Sanitation), Facility Rentals, and any other general inquiries.

Major emphasis for this position will be given to the process of establishing & maintaining Utility

Customer accounts; Water & Sanitation Billing; Facility rentals, accepting & processing all payments, services and support of park and event facilities; UB work orders reported by customers; accounting activities; scheduling and filing activities.

ESSENTIAL FUNCTIONS:

The following duties are included for this position. The omission of specific statements of

the duties does not exclude them from the classification if the work is similar, related or a

logical assignment for this classification. Other duties may be required and assigned.

• Establishes Utility Services Customer accounts utilizing established procedures.
• Establishes and Maintains rental reservations for all City rental facilities ensuring contract documentation, deposits received and proper support is scheduled – i.e... Set-up, Cleaning, and alcohol permit with Police presence, if required. Coordinates weekly facility cleaning calendar for all facilities and Police Officer assignment where required.
• Accepts payments from Utility customers; posts payments to accounts, perform daily reconciliation process and prepares reports with money received to turn into the Finance

Dept. daily.

• Accepts and processes payments for rental facilities.
• Collects and processes after-hours drop box and mail payments daily, balances daily cash collections, balances and maintains daily petty cash box. Perform all Reconciliation procedures as required.
• Responsible for cash drawer/ Reconciled daily
• Processes Customer complaints and requests into Utility work order requests; records customer information; sends work order requests to Public Works.
• Processes New Account Information/Closed Account Information/Notifies Waste
• Industries if Sanitation Account
• Establishes and maintains Utility Services Customer Accounts utilizing established procedures
• Audit Waste Industries monthly sanitation invoices with billing system for correctness.
• Prepares necessary equipment used in conducting monthly meter reads in accordance with established procedures
• Assists Public Works in the activity of processing electronic data from monthly water meter reads and coordinates resolution of exceptions and/or discrepancies
• Use Accounting/Utility Billing System to create monthly water, sewer & sanitation bills when scheduled
• Maintains list of delinquent accounts; receives extension requests from customers.
• Schedule, Draft and Mail reminders, late or disconnect notices as appropriate.
• Update Utility and Facility Contracts as needed, and ensures website is updated.
• Prepares Printed Water and Sanitation Bills for mailing
• Separates and distributes in-coming mail received from Post Office.
• Works closely with Human Resources and Events Administrator.
• Performs all Customer Service duties as required by position and other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED BY THE POSITION:

• Knowledge of General Accepted Accounting Procedures (GAAP) or related accounting experience.
• Knowledge and use of Windows and Microsoft applications; Financial/Accounting/Billing
• Software required to complete assigned tasks; such as Cash Collections and Utility Billing

Modules.

• Knowledge of modern office practices and procedures.
• Knowledge of Customer Service skills.
• Skill in operating standard office equipment such as computer, calculator, facsimile machine, office telephone system, shredder, typewriter, and two-way radio.
• Skill in oral and written communication;
• Ability to analyze and maintain data; and to interpret and prepare accurate reports and records;
• Ability to work well with the general public, addressing their questions and concerns in a courteous, helpful and tactful manner;
• Ability to understand and follow quickly and accurately, complex, oral and written instructions and procedures;
• Ability to work well in a high-pressure, multi-tasked environment amid frequent interruptions and to redirect focus of attention to a task after an interruption;
• Ability to search for information from many various sources in order to respond to appropriate and relevant requests or to complete required duties;
• Ability to work effectively as an individual and as a team member;

SUPERVISORY CONTROLS: As a qualified employee for this position, you are expected to perform your duties without daily direction. Any questions and/or concerns direct to the Human

Resources and Events Administrator. They will assign any other general work duties as required.

Completed work is spot-checked for accuracy, compliance with instructions and procedures.

GUIDELINES: Guidelines include City ordinances and department policies and procedures.

These guidelines are generally clear and specific, but may require some interpretation in application.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• The work is typically performed in an office, while sitting at a desk or table
• Some standing required when responding to customer service at walk up and drive up windows
• The employee occasionally lifts light and heavy objects such as file boxes, etc.

MINIMUM QUALIFICATIONS:

• A High School diploma or equivalent is required.
• Minimum of three (3) years’ work experience in government, administration, accounting, or related work.
• Considerable experience in a professional office environment, some of which must include customer service and/or public contact.
• Considerable experience in the operation of computers and software applications.

The City of Hiram, Georgia, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $16