Human Services Manager - City Manager's Office

Please submit the General Employment Application for this position to HResources@homesteadfl.gov

General Function

The Human Services Manager oversees the planning, coordination, and execution of services and programs aimed at enhancing the public’s well-being and addressing community needs. This position is responsible for developing and implementing initiatives for the Division, managing services, and collaborating with organizations to address challenges, including health, education, public safety, employment, homelessness, veteran affairs, and environmental improvements within the City.

Responsibilities include developing and planning division goals and programs to ensure the most cost-effective service delivery while enhancing the quality of life and promoting self-sufficiency for the City’s underserved populations. This role involves providing recommendations for allocating funds to community partners and programs, preparing and managing the departmental budget, and presenting and reporting on departmental activities. It also requires building relationships with community leaders to better understand constituent needs, attending meetings, and actively engaging with stakeholders. Additionally, the position involves promoting programs through radio, television, in-person appearances, and other media outlets to educate and inform the public, as well as performing other related duties as assigned.

Reports To

City Manager or Designee

Supervisory Responsibility

None

Essential Duties And Responsibilities

• Provides operational and technical management and direction to human services program staff including, but not limited, to one or more of the following areas: court services, assistance programs, children and family services, workforce development programs, entrepreneurial programs, wellness programs, and adult and family self-sufficiency services.
• Develops, implements, and evaluates assigned human services programs and projects to ensure compliance with applicable legislations, directives, strategies, and performance goals; manages work systems and processes; maintains and updates procedures, and ensures compliance; researches trends and best practices; and recommends and implements changes.
• Troubleshoots and provides consultation on escalated and complex human services program or work unit issues and complaints, and keeps higher-level management informed of issues/resolution.
• Develops and administers work unit budgets and procurement processes; reviews and approves budget requests and transactions; negotiates and manages contracts; researches and analyzes financial information; makes resource allocation recommendations; and implements resource allocation decisions.
• Oversees the preparation of and/or prepares, reviews, designs, and/or maintains reports, records, plans, contracts, and other documents; oversees the research and analysis of program policy and related information; and makes recommendations to higher-level staff.
• Coordinates with the general public, internal staff, and/or external agencies; convenes, facilitates, and attends meetings; prepares and makes presentations to the public, elected officials, appointment boards, and other stakeholders.
• Oversees the conduct of, or conducts, performance evaluations, employee development, hiring, discipline, and termination procedures as well as directly supervises human services management, professional, paraprofessional, and support staff, as assigned.
• Promote programs and services through various media outlets, including radio, television, and in-person engagements.
• Oversee human services operations and ensure effective management and distribution of resources.
• Build and maintain strong relationships with community leaders, stakeholders, and organizations to better understand constituent needs and drive collaborative solutions. Attend meetings, forums, and events to represent the Division and the City.
• Educate and inform the public about available resources and initiatives.
• Prepare and present detailed reports on departmental activities, program outcomes, and budgetary updates.
• Ensure compliance with applicable policies, regulations, and funding requirements
• Performs any other duties as assigned by the City Manager or designee or authorized Department designee.
  
  

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Qualifying individuals with disabilities may be provided reasonable accommodations to enable them to perform the essential functions.

Type Of Appointment/Work Hours

• Full-time/Regular in-person position.
• Standard workweek, which is forty (40) hours of work per week usually consisting of five (5) days of eight (8) hours per day or four (4) days of ten (10) hours per day. The workday may be varied for the efficient delivery of public service.
• Will be required to work other than the standard workweek on occasion, including evenings, weekends, and/or holidays.
• Will be required to work occasional overtime or shift assignments, if applicable.
  
  

Physical And Environmental Demands Or Conditions

The physical and environmental demands for this position have been listed on the last page of this description. Physical and environmental demands must be met to successfully perform the essential duties and responsibilities of this position.

Requirements

• Bachelor’s degree in Human Services, Social Work, Public Administration, Business Administration, Economics, or its equivalency is required.
• One (1) year of experience as a Human Services Manager or two (2) years of experience as a Human Services Administrator or its equivalent.
• Proficiency in budget management and data-driven decision-making.
• Proficiency in computer skills required. Including applicable communications, network and software systems and applicable software applications, (i.e., Microsoft Word, Excel, PowerPoint, and Adobe products)
• Comprehensive knowledge of human services programs and operations, ensuring effective leadership in addressing community needs.
• Proficiency in modern business management principles and service delivery practices for efficient program execution.
• Expertise in budgeting, fiscal management, procurement, and contract negotiation to ensure strategic resource allocation.
• Advanced skills in project management, strategic planning, and performance measurement to drive organizational success.
• Strong capabilities in qualitative and quantitative research, critical thinking, and data-driven decision-making.
• In-depth understanding of applicable federal, state, and local laws, codes, and regulations to ensure compliance and accountability.
• Mastery of effective oral presentation techniques to enhance communication and foster collaboration with stakeholders.
• Ability to rapidly acquire considerable knowledge of the laws, ordinances, and regulations effective in the City.
• Ability to participate in technical research.
• Ability to analyze and systematically compile technical and statistical information to prepare technical reports.
• Ability to communicate clearly and concisely both orally and in writing.
• Competency in public speaking and media engagement.
• Strong relationship-building and stakeholder engagement skills.
• Demonstrated ability to work collaboratively with diverse groups and organizations.
• Ability to handle stressful situations.
• Must possess a valid Florida Driver's license with a clean driving record.
• Must pass a background screening process.
  
  

Core Competencies

• Judgment - Sound decisions based on fact; uses logic to solve problems.
• Quality of Work - Performs work thoroughly, accurately, and professionally.
• Reliability - Timely and consistently completes assigned work; consistently reports to work and is punctual.
• Safety - Committed to ensuring a safe environment and complies with applicable safety standards.
• Technical Capability - Applies knowledge to identify issues and works to develop skills; demonstrates knowledge of techniques, skills, and equipment.
  
  

Work Authorization/Security Clearance

• The employee must successfully pass a background screening process and comply with the Drug-Free Workplace policy.
• The City will also verify the identity and employment authorization of individuals hired so the proper completion of Form I-9 is required, which includes the employee providing documents evidencing identity and employment authorization.
  
  

All of the above information is intended to indicate the general nature and level of work performed by employees in this position. This description is not intended to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of employees assigned to this position. Duties, responsibilities, and activities may change at any time with or without notice.