What are the responsibilities and job description for the OPERATIONS MANAGER position at City of Houston, TX?
POSITION OVERVIEW
Job Classification: OPERATIONS MANAGER
Posting Number: PN# 36214
Division: TECHNOLOGY SERVICES
Reporting Location: 1200 TRAVIS ST.
Workdays & Hours: MONDAY – FRIDAY; 8 AM – 4 PM*
- Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
Supervises operation of computer equipment, unit recording equipment, keypunching and verifying machines and other media conversion devices.
RESPONSIBILITIES:
- Supervises, coordinates and directs the activities of subordinate supervisors in systems documentation and production data files
- Provides technical advice regarding equipment evaluation, selection and installation; reviews new equipment performances.
- Implements operations procedures and techniques to improve efficiency.
- Projects effects of new applications on equipment operations.
- Prepares daily operational reports indicating any malfunctions of equipment, absentees, and those programs that are carried over to another shift.
- Coordinates with recovery personnel on those programs which were aborted to maintain schedule effectiveness; coordinates with user departments when necessary.
- Reports operating activities to management and makes recommendations improving the efficiency of the operations.
- Formulates section's long-term goals and objectives.
- May implement cost savings plans.
- May sit on management panels for technical project reviews.
WORKING CONDITIONS:
The position is physically comfortable; the individual has discretion about walking, standing, etc.
There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal.
“Must be able to pass a criminal background check, obtain and maintain federally mandated security clearance where required.” If applicable, the applicant’s past performance evaluations, past and present supervisory recommendations, and/or Internal Affairs complaint history will be reviewed and considered.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS:
Requires an Associate's degree in Computer Science, Business Administration, Mathematics or a closely related field.
EXPERIENCE REQUIREMENTS:
Seven years of experience in the maintenance and operation of computer or data originating systems or a closely related field are required. Directly related professional experience may be substituted for the education requirement on a year-for-year basis.
LICENSE REQUIREMENTS:
None
PREFERENCES
Computer Inventory: Operations Manager will work with divisions Technology Coordinators (TC’s) / Inventory Custodians, and Warehouse team to validate all divisions computer inventories are accurate and up to date. Compare active computers on HPD network to divisions computer inventory in EAM.
Based Metrics: To productively manage the Field Service / Desktop Support group, effective, measurable performance metrics of their performance is needed. These metrics will focus on the performance of Field Services / Desktop Support group. It will be the responsibility of the Operations Manager to develop these metrics in conjunction with his group and approval from ISA manager. It will be the responsibility of the
Operations Manager to have his group publish these metrics on a cadence not to exceed monthly. All metrics should be focused on outcomes that promote efficiency and productivity. Performance will be judged on the metrics themselves, speed to implement them, and effectiveness to show improvement against them. The metrics must show direct correlation to desirable outcomes.
Customer Service: The enablement of customer value is key to success for the Field Service/Desktop group. The speed and effectiveness of the group in supporting both maintenance and value add requests is key to this enablement. There is an expectation that the group will also point out when requests are not proper, do not provide value, or do not support the approved technology roadmap for the police force.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION NO
SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
Pay Grade 27
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (713-308-1285).
If you need special services or accommodations, call (713-308-1289). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE – Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
901 Bagby St
Houston, Texas, 77002
