CENTER ADMINISTRATOR

Applications accepted from:        All Persons Interested
Job Classification:                         Center Administrator
Reporting Location:                      11903 Bellaire Blvd. Houston, TX 77072
Workdays & Hours:                       MONDAY – FRIDAY 8:00 AM – 5:00 PM*   *Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
In a first of it’s kind, the Alief Community Center houses the Houston Health Department, Houston Public Library, and the Houston Parks and Recreation Department in one facility designed to better serve the Alief Community.

The City of Houston seeks to hire a Center Administrator to oversee the comprehensive coordination of our Alief Community Center, including operations, management, and overall performance of the facility. The Center Administrator will be responsible for ensuring the efficient operations of the facility, delivering excellent customer service, maintaining high standards of safety and cleanliness, managing staff, and ensuring the facility meets the needs of the community.

Key Responsibilities:

Customer Service & Community Engagement:

• Ensure the facility delivers exceptional customer service and meets the needs of its diverse user base.
• Handle customer inquiries, complaints, and feedback professionally and efficiently.
• Collaborate with community organizations, local groups, and stakeholders to create programs and services that meet community needs and increase public participation.

Marketing & Promotion:

• Implement marketing strategies to promote the facility and its programs to increase public awareness and participation.
• Organize events and activities that attract visitors to the facility and enhance its visibility in the community.

Operations Management:

• Oversee day-to-day operations of the public facility, ensuring all functions are performed efficiently and in compliance with relevant regulations and policies.
• Develop, implement, and evaluate operational procedures to maximize the use of the facility and resources.
• Ensure the facility is in optimal condition, coordinating maintenance, repairs, and improvements as necessary.

Department Management:

• Foster a positive work environment between departments, promote teamwork, and support professional development opportunities.

Safety & Compliance:

• Ensure the facility complies with all local, state, and federal regulations, including health and safety standards.
• Develop and implement safety protocols and procedures to protect staff, visitors, and assets.

Reporting & Communication:

• Prepare regular reports on facility operations, performance, and financial status for senior management and stakeholders.

Serve as the primary point of contact between staff, the public, and governing authorities.
 WORKING CONDITIONS
This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.EDUCATION REQUIREMENTS
Requires a Bachelor's degree in Behavioral or Social Science, Humanities, Business Administration, Public Administration or a closely related field.

EXPERIENCE REQUIREMENTS
Four years of experience in administration or professional work related to Urban Planning, Public Administration or Service Delivery in a social service agency, public department or a similar facility are required. 
 
Directly related professional experience may be substituted for the education requirement on a year-for-year basis.

LICENSE REQUIREMENTS
None**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

• Experience in retail management, restaurant management, or facility management.
• Strong leadership and team management skills.
• Excellent communication, organizational, and problem-solving abilities.
• Proven ability to increase public traffic and revenue generation.
• Experience in customer service and community engagement.
• Proficiency in facility management software, Microsoft Office Suite, and other relevant tools.
• Ability to work flexible hours, including weekends or evenings, as required

SELECTION/SKILLS TEST REQUIRED
 The selection process will involve application review and/or interview.
 
SAFETY IMPACT POSITION - No
 
Pay Grade - 25

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
 
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov or call (832)393-4632
 
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm
 
If you need special services or accommodations, call (832)393-0465. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
 
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.  

EOE EQUAL OPPORTUNITY EMPLOYER 
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Salary : $95,637 - $101,185