What are the responsibilities and job description for the SENIOR CUSTOMER SERVICE CASHIER position at City of Houston?
Applications accepted from: All Persons Interested
Section: Financial Management
Reporting Location: 1002 Washington Ave
Workdays & Hours: Monday-Friday, 8:30am-5:30pm
*Subject to change*
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Provides customer assistance by processing payments, issuing change, applying payments to accounts, and addressing account-related inquiries. Serves as a lead for Customer Service Cashiers.
Responsibilities:
- Serves as a lead for Customer Service Cashiers by assisting the supervisor with work assignments, monitoring workflow, providing training on policies and procedures, and coordinating break schedules.
- Handles complex customer accounts and resolves escalated complaints.
- Processes customer payments, issues change and supports with the online permitting system.
- Balances daily collections and reconciles all cash and checks to summary reports.
- Provides information to the public, conducting initial research to resolve customer concerns.
- Generates, retrieves, and distributes various reports from the online cashiering system, including cashier balance summaries, deposit summaries, bank deposits, itemized tenders, journal searches, and reconciliation totals.
WORKING CONDITIONS
Position is physically comfortable. The office environment is physically comfortable and has no major sources of discomfort The individual has discretion about walking, standing, etc. There are occasional periods of stooping, bending, and be able to lift 40 pounds.
This is a Department of Houston Public Works Emergency Management position at the Tier III Level.EDUCATIONAL REQUIREMENTS
Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Two years of money handling experience are required.
LICENSE REQUIREMENTS
None
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**SELECTION/SKILLS TESTS REQUIRED None
SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The salary range for this position is:
Pay Grade: 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-.0203
If you need special services or accommodations, call 832-393-0203. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.
Salary : $19 - $21
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