Emergency 911 Dispatcher

SUMMARY

The 9-1-1 Dispatcher answers emergency and non-emergency calls, including giving and receiving information. Dispatches emergency personnel, including police, firefighters, EMS, department of public safety, and public works. Assesses the type of emergency and determines the appropriate entity for dispatch in emergencies.

Maintains communications with officers in the field, including welfare checks, and looking up and relaying information on criminal histories, warrants, and vehicles. Conducts searches for records on criminal histories, warrants, and vehicles. Performs welfare checks on prisoners. Performs searches on prisoners as required. General supervision is provided by the 9-1-1 Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receives calls from the public for various city functions, i.e., police, fire, emergency medical, public works, and animal control.

Prioritizes, relays, routes, and/or transfers calls to appropriate agencies, units, and/or departments as appropriate, including coordinating with outside agencies when applicable.

Dispatches appropriate units to emergency and non-emergency calls upon assessment of circumstances and acquiring information.

Provides pre-arrival instruction/medical information/assistance to callers while dispatched personnel are in route.

Documents all police and fire activity, maintains tracking of police officers at all times.

Maintains current radio log. Maintains a wide variety of official logs and lists.

Maintains various files, i.e., missing persons, wanted persons, and stolen items.

Maintains communications with unit personnel in the field, and sends/confirms information to assist, i.e., criminal histories, driver's license status, stolen vehicles, wanted persons, warrants.

Contacts other law enforcement agencies to obtain/provide vital and pertinent information.

Enters and/or removes information into the department's TLETS/NLETS Computer System, i.e., missing persons, warrants, stolen vehicles, and stolen articles.

Monitors inmates/prisoners while in custody; searches prisoners as directed.

Operates and tests various standard and specialized equipment, i.e., TDD, VCR, computer terminals, radio console, facsimile machines, 911 equipment, printers, and copy machines.

Perform all other duties assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Operational characteristics, services and activities of a public safety emergency response and dispatch program.

Methods and techniques of emergency call response and dispatching.

Operational characteristics of various emergency recording and dispatching equipment. Modem office procedures, methods and computer equipment.

Geography and surrounding area of the City.

Modem and complex principles and practices of emergency dispatch training.

Pertinent Federal, State and local laws, codes and regulations.

Data entry, record keeping, attention to detail, listening, making observations, and operating assigned equipment

Maintain a calm and professional demeanor at all times.

Recommend and implement goals and objectives for providing effective public safety emergency response services on an assigned shift.

Gather, compile, record and report data relating to dispatching activities.

Interpret and explain City emergency response policies and procedures.

Prepare clear and concise reports. Communicate clearly and effectively, both orally and in writing.

MINIMUM JOB REQUIREMENTS/EDUCATION

High School Diploma or GED

EXPERIENCE

None required

LICENSES AND CERTIFICATES

Texas Law Enforcement Telecommunications System (TLETS) Operator Certification within one (1) year of employment.

Failure to obtain appropriate certification will result in non-disciplinary termination.

NOTE: Applicants must go through an extensive screening process that may include personal interviews, polygraph, medical and psychological evaluations, drug screening and a background check.

Job Type: Full-time

Pay: From $21.64 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $22