What are the responsibilities and job description for the Auto Desk Processor position at City of Indianapolis?
Position Summary
This position is responsible for performing police related functions at the IMPD Auto Desk for the City Tow Vendor and provides clerical and information services to the Police Department and citizens. Actions are controlled by established laws, ordinances, policies and procedures. Position requires a high degree of confidentiality. Errors could result in monetary loss to the department, jeopardize officer safety and prevent efficient customer service. Tact, diplomacy, and discretion are required when dealing with the various tow vendor employees, DPS employees and the general public.
Agency Summary
We are dedicated to upholding the highest professional standards while serving the community in which we work and live. We are committed to the enforcement of laws to protect life and property, while also respecting individual rights, human dignity, and community values. We are committed to creating and maintaining active police/community partnerships and assisting citizens in identifying and solving problems to improve the quality of life in their neighborhoods. The agency can do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.
Equal Employment Opportunity
The City of Indianapolis Marion County is an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
Position Responsibilities
This position is responsible for performing police related functions at the IMPD Auto Desk for the City Tow Vendor and provides clerical and information services to the Police Department and citizens. Actions are controlled by established laws, ordinances, policies and procedures. Position requires a high degree of confidentiality. Errors could result in monetary loss to the department, jeopardize officer safety and prevent efficient customer service. Tact, diplomacy, and discretion are required when dealing with the various tow vendor employees, DPS employees and the general public.
Agency Summary
We are dedicated to upholding the highest professional standards while serving the community in which we work and live. We are committed to the enforcement of laws to protect life and property, while also respecting individual rights, human dignity, and community values. We are committed to creating and maintaining active police/community partnerships and assisting citizens in identifying and solving problems to improve the quality of life in their neighborhoods. The agency can do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.
Equal Employment Opportunity
The City of Indianapolis Marion County is an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
Position Responsibilities
- Performs police related functions for the City Tow Vendor through computer usage and access
- Provides clerical and information services to the Police Department and citizens
- Operates computer and fax machines to perform daily activities
- Makes copies and files documents and records
- Performs research on issues and problems that arise related to towed vehicles
- Logs and updates various tow related items in the computer and on paper logs within the Auto Desk; verifies entries to ensure accuracy
- Communicates (verbal and written) with customers (e.g., department members, citizens, insurance companies, various tow vendors, including the “contracted” city vendor employees, etc.); provides information and explains policies and procedures
- Participates in staff meetings and other required in-service training; successfully completes advanced IDACS certification class
- Verifies and confirms computer data input is accurate, complete and usable for processing
- Enters warrants and takes reports of lost/stolen handguns and missing persons after regular business hours
- This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.
- High School Diploma or Equivalent
- Must be able to type 30 wpm
- Must be able to obtain and maintain IDACS/NCIC Certification
- Must possess effective communication and computer operation skills
- Must be able to understand and be in compliance with department policies and procedures, local ordinances, and state and federal laws, especially as related to vehicle towing
- Position requires strict confidentiality
- Must be able to pass pre-employment screening (background investigation, drug screen)
- Position requires submission to random drug tests
- Two (2) years’ work experience and/or education in clerical, customer service, records maintenance or computer operation preferred
