What are the responsibilities and job description for the Case Records Processor position at City of Indianapolis?
Position Summary
Position is responsible for assisting citizens in obtaining reports (e.g., incident and accident reports) and facilitating the release of criminal histories to citizens. Position processes and enters time-sensitive information into law enforcement databases and distributes that information to IMPD employees and other law enforcement agencies. This position is also responsible for fingerprinting citizens as necessary.
Agency Summary
We are dedicated to upholding the highest professional standards while serving the community in which we work and live. We are committed to the enforcement of laws to protect life and property, while also respecting individual rights, human dignity, and community values. We are committed to creating and maintaining active police/community partnerships and assisting citizens in identifying and solving problems to improve the quality of life in their neighborhoods. The agency can do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.
Equal Employment Opportunity
The City of Indianapolis Marion County is an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
Position Responsibilities
Receives and processes requests for police records (i.e., incident reports, accident reports, criminal histories, etc.) and releases reports as appropriate to citizens and other requestors.
Provides informational services to the public; researches and responds to requests received by telephone, mail, electronically, and in-person.
Sells documents to the public; receives payments (cash, check, credit); balances and closes drawers or registers.
Fingerprints citizens; obtains hard-copy set of fingerprints from customers using ink and paper; obtains digital fingerprints using electronic scanning equipment. Conducts quality control to ensure captured images are within established parameters.
Enters and updates information in computerized law enforcement information systems.
Records and updates request logs and documents.
Files and retrieves documents in electronic and paper files; sets up and organizes files and manuals; counts and alphabetize records; keeps files updated.
Reviews and revises reports and documents for accuracy and completeness.
Conducts research as necessary.
Participates in staff meetings and customer service training.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.
Qualifications
High School diploma or equivalent and two (2) years' work experience and/or education in customer service, records maintenance or clerical field; any combination of education and experience equaling (2) years is acceptable. Must possess effective communication and computer operation skills. Must be able to understand and be in compliance with department policies and procedures, local ordinances, and state and federal laws, especially as pertaining to records release. Position requires strict confidentiality. Must be able to pass pre-employment screening (background investigation, drug screen). Position requires submission to random drug tests. Must be able to perform the tasks required to fingerprint individuals (physically guide and control customer hand movements).
Independent Judgment
This position requires the ability to perform simple math, comprehend reading materials, perform basic oral and written communication, problem solve, possess research and filing abilities, be detail-oriented, and be adaptable to work in various positions within the Case Records Unit.. Actions are controlled by established laws, ordinances, policies and procedures. Position requires a high degree of confidentiality. Errors could result in monetary loss to the department, jeopardize officer and general public safety, and prevent efficient customer service. Tact, diplomacy, and discretion are required when dealing with DPS employees and the general public. Must be able to understand and be in compliance with department policies and procedures, local ordinances, and state and federal laws.
Position is responsible for assisting citizens in obtaining reports (e.g., incident and accident reports) and facilitating the release of criminal histories to citizens. Position processes and enters time-sensitive information into law enforcement databases and distributes that information to IMPD employees and other law enforcement agencies. This position is also responsible for fingerprinting citizens as necessary.
Agency Summary
We are dedicated to upholding the highest professional standards while serving the community in which we work and live. We are committed to the enforcement of laws to protect life and property, while also respecting individual rights, human dignity, and community values. We are committed to creating and maintaining active police/community partnerships and assisting citizens in identifying and solving problems to improve the quality of life in their neighborhoods. The agency can do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.
Equal Employment Opportunity
The City of Indianapolis Marion County is an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
Position Responsibilities
Receives and processes requests for police records (i.e., incident reports, accident reports, criminal histories, etc.) and releases reports as appropriate to citizens and other requestors.
Provides informational services to the public; researches and responds to requests received by telephone, mail, electronically, and in-person.
Sells documents to the public; receives payments (cash, check, credit); balances and closes drawers or registers.
Fingerprints citizens; obtains hard-copy set of fingerprints from customers using ink and paper; obtains digital fingerprints using electronic scanning equipment. Conducts quality control to ensure captured images are within established parameters.
Enters and updates information in computerized law enforcement information systems.
Records and updates request logs and documents.
Files and retrieves documents in electronic and paper files; sets up and organizes files and manuals; counts and alphabetize records; keeps files updated.
Reviews and revises reports and documents for accuracy and completeness.
Conducts research as necessary.
Participates in staff meetings and customer service training.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.
Qualifications
High School diploma or equivalent and two (2) years' work experience and/or education in customer service, records maintenance or clerical field; any combination of education and experience equaling (2) years is acceptable. Must possess effective communication and computer operation skills. Must be able to understand and be in compliance with department policies and procedures, local ordinances, and state and federal laws, especially as pertaining to records release. Position requires strict confidentiality. Must be able to pass pre-employment screening (background investigation, drug screen). Position requires submission to random drug tests. Must be able to perform the tasks required to fingerprint individuals (physically guide and control customer hand movements).
Independent Judgment
This position requires the ability to perform simple math, comprehend reading materials, perform basic oral and written communication, problem solve, possess research and filing abilities, be detail-oriented, and be adaptable to work in various positions within the Case Records Unit.. Actions are controlled by established laws, ordinances, policies and procedures. Position requires a high degree of confidentiality. Errors could result in monetary loss to the department, jeopardize officer and general public safety, and prevent efficient customer service. Tact, diplomacy, and discretion are required when dealing with DPS employees and the general public. Must be able to understand and be in compliance with department policies and procedures, local ordinances, and state and federal laws.
