What are the responsibilities and job description for the IPD Community Service Officer I position at City of Indio, CA?

Salary : $46,638.84 - $68,906.88 Annually

Location : Indio, CA

Job Type : Full-time

Job Number : 01152025

Department : POLICE FIELD SERVICES

Opening Date : 01 / 15 / 2025

Closing Date : 3 / 15 / 2025 9 : 49 AM Pacific

Max Number of Applicants : 100

Description

DISCLAIMER : The City reserves the right to accelerate or extend the "Closing Date" of open positions at any time, dependent upon the number of applications received. The City is in compliance with the Americans with Disabilities Act and will make all reasonable accommodations for the disabled to participate in employment programs and facilities. Women, minorities, and disabled individuals are encouraged to apply. The finalist candidate must pass a pre-employment physical and drug screen.

Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time, want to screen yourself and withdraw prior to starting the recruitment process.

Any illegal use, sales, or possession of a drug classified as an opiate (heroin, opium, etc.) or PCP.

Any use of cocaine, methamphetamine, hallucinogens (GHB, MDMA / ecstasy, ketamine, etc.) within five years of date of application.

Any illegal use of anabolic steroids within three years of date of application.

A pattern or history of irresponsibility as evidenced by debt collections, civil judgments, failure to pay, late payments, etc.

Two or more at-fault traffic collisions within three years of the date of application.

Conviction of a hit-and run offense.

Any driver's license suspension within five years of date of application.

Conviction of a felony crime.

Conviction of any misdemeanor crime within five years of application.

Any conviction as an adult, of any misdemeanor crime involving domestic violence, sexual-related offenses or crimes against children.

Any conviction as an adult, of a theft or larceny crime.

The following may result in disqualification :

Use of cocaine, methamphetamine, hallucinogens (GHB, MDMA / ecstasy, ketamine, etc.) previous to five years of application.

Prior nitrous oxide use.

Illegal use of anabolic steroids previous to three years of application.

Illegal use of a hypodermic needle / syringe.

A bankruptcy within the past three years of date of application.

More than one moving violation in the past 12 months, and / or three or more moving citations within the past three years, and / or five or more moving citations within the past five years of date of application.

Under general supervision, learns to perform and performs specialized paraprofessional office and field work, including preparation of nonemergency reports involving burglaries, thefts, injury and noninjury accidents, robberies, and other crimes; interviews witnesses and victims; responds to traffic accidents; performs preliminary crime scene investigations and collects evidence; performs other related duties as required.

DISTINGUISHING CHARACTERISTICS :

IPD Community Services Officer I

The IPD Community Services Officer I is the entry-level class in the IPD Community Services Officer series that allows the incumbent to develop journey level knowledge and abilities. Initially, under immediate supervision, incumbents perform the more routine and less complex assignments within an established procedural framework, where there are minimal consequences of error, including a wide variety of code, law, regulation, and ordinance enforcement. This classification is alternatively staffed with IPD Community Services Officer II and incumbents may advance to the higher level after gaining experience and demonstrating a level of proficiency that meets the qualifications of the higher level class.

IPD Community Services Officer II

The IPD Community Services Officer II is the journey level class in the IPD Community Services Officer series responsible for performing a wide variety of paraprofessional law enforcement duties, which frees the time available to sworn personnel. Incumbents are responsible for assisting citizens by answering nonemergency calls for service, and the nature of the duties require rotating shift, weekend, and holiday work. This classification is distinguished from the next higher classification of a Senior Community Service Officer and incumbents may advance to the next higher level after gaining experience and demonstrating a level of proficiency that meets the qualification of the higher level class.

Duties

IPD Community Services Officer I

Receives immediate supervision from the Police Sergeant and technical and functional supervision from a IPD Community Services Officer II. Incumbents in this class do not routinely exercise supervision.

ESSENTIAL FUNCTIONS : (include but are not limited to the following)

Learns to perform and performs specialized paraprofessional office and field work, including preparation of nonemergency reports involving burglaries, thefts, injury and noninjury accidents, robberies, and other crimes; interviews witnesses and victims; performs preliminary crime scene investigations.

Prepares non-emergency reports involving burglaries, thefts, injury and noninjury accidents, robberies, missing persons, and other crimes; interviews witnesses and victims; assists sworn officers in preserving crime scenes; collects and preserves evidence and property; photographs crime scenes; collects latent fingerprints; responds to radio and phone dispatches of nonemergency calls; responds to and handles injured, vicious and loud animal complaints.

Investigates incidents and prepares reports, including injury and noninjury traffic accidents; conducts traffic collision investigations; directs traffic as required; enforces parking regulations; impounds vehicles; signs-off on mechanical citations; ensures adherence to safe work methods, procedures, and practices.

Responds to questions and concerns from the general public, departmental staff, and other agencies; provides information as appropriate and resolves service issues and complaints.

Establishes positive working relationships with representatives of community organizations, state / local agencies, City management and staff, and the public.

OTHER DUTIES : (include but are not limited to the following)

May be assigned to assist in the Police dispatch function to provide coverage.

May be required to appear and testify in Court when subpoenaed.

Performs other related duties as required.

Qualifications

The following are minimal qualifications necessary for entry into the classification.)

IPD Community Services Officer I

Education :

The required qualification is to possess a high school diploma or equivalent. Must be at least 18 years of age by the time of appointment.

IPD Community Services Officer II

Experience :

The required qualification is to possess one year of experience equivalent to an IPD Community Services Officer I at the City of Indio.

License / Certificate :

IPD Community Services Officer I

Possession of a valid class C California driver's license. Possession of, or ability to obtain a PC 832 within one year of appointment to this class may be required.

IPD Community Services Officer II

Possession of a valid class C California driver's license. Possession of a PC 832 within one year of appointment.

Additional Information

The following are a representative sample of the KSA's necessary to perform essential duties of the position. The level and scope of the knowledge and abilities listed below vary between the IPD Community Services Officer I and II levels.)

Knowledge of :

Operations and standard operating procedures of a Police Department; methods and practices of interviewing victims and witnesses; evidence collection and fingerprinting techniques and procedures; office administrative practices and procedures; basic principles of mathematics; applicable federal, state, and local laws, codes, and regulations; standard office procedures, practices, and equipment; modern office practices, methods, and equipment, including a computer and applicable software; methods and techniques for record keeping and report preparation and writing; proper English, spelling, and grammar; occupational hazards and standard safety practices.

Skill to :

Operate an office computer and a variety of word processing and software applications; effectively operate specialized law enforcement equipment and communication systems.

Ability to :

Perform a variety of complex work with speed and accuracy; collect and maintain evidence as prescribed by policies and procedures; direct traffic; remain calm under stressful situations; learn to operate specialized law enforcement equipment and communication systems; obtain and report information through interview and observation; work flexible hours, including evenings, weekends, and rotating shifts; perform mathematical calculations quickly and accurately; interpret, explain, and apply applicable laws, codes, and regulations; read, interpret, and record data accurately; organize, prioritize, and follow-up on work assignments; work independently and as part of a team; make sound decisions within established guidelines; analyze a complex issue and develop and implement an appropriate response; follow written and oral directions; observe safety principles and work in a safe manner; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships.

MEDICAL / DENTAL / VISION INSURANCE : A flex benefit is provided monthly. There are several medical insurance programs, two dental plans and one vision plan from which to choose.

RETIREMENT : City participates in the 2% @ 62 for new PERS miscellaneous members and 2.7 @ 57 for New PERS sworn program. The City also participates in social security. Please contact Human Resources if you are an existing PERS member.

DEFERRED COMPENSATION : Voluntary employee contribution, a choice of two 457 plans.

VACATION LEAVE : Based on length of employment with the City. 0

Maximum vacation accumulation shall be three (3) times that employee's annual accrual coinciding with his / her current rate of earning. Upon reaching this ceiling, no more vacation shall accumulate until vacation is taken.

HOLIDAYS : City observes thirteen (13) holidays each year.

LONG-TERM DISABILITY (LTD) : Benefit pays 66.67% of earnings to a maximum of $10,000 per month; 60 day waiting period; pays to age 65. Benefit can be coordinated with other available leave balances providing 100% of pay.

LIFE INSURANCE : $50,000 term life. Premiums paid by the City. Additional Supplemental Life plan is available for purchase.

MILEAGE : Employees who are required to use their personal vehicles for City business shall be reimbursed at the Internal Revenue Service (IRS) standard mileage rate.

EDUCATION REIMBURSEMENT : May be reimbursed for actual cost, subject to availability of funds.

OTHER : There may be other benefit provisions as specified in the applicable Memorandum of Understanding, or Resolution. Please contact the recruiter listed on the job posting directly for more information.

Do you possess a high school diploma or equivalent?

Have you read the common disqualifiers listed on the job announcement?

Have you used cocaine, methamphetamine, hallucinogens (GHB, MDMA / ecstasy, ketamine, etc.) within the past five years?

Have you been convicted of a felony?

Has your driver's license been suspended within the past five years?

Have you been convicted of a misdemeanor within the past five years?

Required Question

Salary : $46,639 - $68,907

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