What are the responsibilities and job description for the TECHNICAL SUPPORT SPECIALIST I position at City of Inglewood?
Under close supervision, provides specialized hardware, software, and network support to City computer users and troubleshoots any computer-related problems.
This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. Incumbents in this class may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
TASKS
- Provides technical support to City computer users;
- Installs, maintains, and upgrades computer hardware and software;
- Sets up new users, local profiles, and emails;
- Distributes network identities to City staff for access to computer programs and software;
- Provides specialized user support services, including diagnosis and resolution of problems and malfunctions in computer applications.
- Troubleshoots hardware or software problems; researches and evaluates computer and network hardware and software to determine utilization;
- Assists in optimizing computer and network performance;
- Monitors network for reliability and availability;
- Tracks, records, and maintains inventory and warehouse stock.
QUALIFICATIONS
A Certifications combined with college-level course work in Computer Science OR an equivalent combination of education and professional experience.
KNOWLEDGE, SKILLS, AND OTHER CHARACTERISTICS
THE SELECTION PROCESS
Applicants whose experience best meets the city's needs will be invited to participate in the examination for this position. Candidates must have access to a computer with internet, video, and audio capabilities to participate in our examination process. The examination may consist of one or more of the following : (1) Training & Experience Evaluation, (2) Writing Exercise, and (3) Qualifications Appraisal Interview with a panel of subject matter experts. Candidates must receive a score of 70 or higher to have their names placed on the active eligibility list for one year. The top three ranks on the Eligibility List will have their application materials forwarded to the hiring authority for a selection interview.
The City of Inglewood is an Equal Opportunity Employer. It does not discriminate by age, sex, race, religion, national origin, marital status, or handicap status in its employment actions, decisions, policies, and practic es.