Customer Experience Associate - Outreach - Seasonal

Salary : $18.13 Hourly

Location : Jacksonville Public Library, FL

Job Type : Seasonal

Job Number : 2025-06410

Department : PUBLIC LIBRARY

Opening Date : 02 / 04 / 2025

Closing Date : Continuous

Job Description

The Jacksonville Public Library is seeking 10 Seasonal - Outreach Customer Experience Associate.

Under the general direction and supervision of the Manager of Youth Services. The seasonal Educational Programming Library Associate prepares and presents innovative and engaging programs for youth at outreach locations, such as summer camps, afterschool programs, and daycare centers, or inside a Jacksonville Public Library branch. The employee is responsible for recording relevant program data within the department and establishing a positive rapport with customers, outreach sites, and branch libraries.

The physical demands consist mainly of moving from one work location to another, sitting or standing at a workstation for extended periods of time, walking, bending, stooping, pushing, pulling, reaching, and squatting, using standard office and library equipment on an ongoing basis, and may be required to lift objects weighing up to 25 pounds and push-loaded book trucks weighing up to 50 pounds.

The work is performed under limited supervision where the work assignments are subject to established procedures, practices, techniques, and / or policies, and the employee plans and organizes the work, determines his / her own priorities, and the work is reviewed in terms of quality, volume, timeliness, and adherence to established procedures and policies.

This position is a 25 hour a week part-time position with employment during May - August 2025. Majority of hours will be scheduled during the regular work week. However, due to the nature of library operations, the employee may be required to work evenings and on weekends. The employee will be expected to travel within the city of Jacksonville. Mileage reimbursement is available.

Examples of Work

• Initiates, plans, designs, prepares, and conducts a variety of programs and activities to encourage the use of the library by children and young adults, including, but not limited to, school and community outreach.
• Works with the Youth Services Staff in preparation and presentation of programs and services for children and teens. Assists with ideas for programs and collects necessary materials. Reads, tell stories, performs puppet shows, and interacts closely with children.
• Provides direct assistance to patrons with basic information regarding use of library materials, equipment, and services.
• Circulates library materials. Answers reference questions. Research complex questions. Uses a variety of computer databases, electronic resources, and computer software packages. Has access to and maintains the integrity of confidential customer information. Interprets policy and explains procedures to the public. Responds to customer concerns and complaints and conducts conflict resolution.
• Maintains and cultivates contact with the general community, the public, schools, teachers, other libraries, city employees.
• Operates standard office and library equipment such as personal computers or mobile devices using word processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiches equipment, and calculators.
• Demonstrates proficiency in the City of Jacksonville Core Competencies.
• Performs related work as required.

Knowledge, Skills and Abilities

Open Requirements / Supplemental Information

LICENSE / CERTIFICATION / REGISTRATION :

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at Work history is required for all employment / volunteer work in which qualifications are being based. When meeting / basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, type of degree, and date degree was conferred.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers.To ensure you receive email notifications, be sure to make "" a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process please refer to the Frequently Asked Questions on the website.

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

This is a seasonal part-time position working 25 hour a week with employment during May - August 2025 . Majority of hours will be scheduled during the regular work week. However, due to the nature of library operations, the employee may be required to work evenings and on weekends, and at various locations. Are you able to work this schedule?

This position pays $18.13 per hour. If selected, would you be willing to accept this position at this hourly rate?

Do you have a bachelors' degree or higher from an accredited college or university? If yes, you MUST attach your college transcript to your application.

If you have a degree, indicate which degree you have and include any major / minor. A copy of your college transcript is required with your application.

Do you have three years of experience in administrative, clerical, retail, educational, or library support work?

Provide a detailed description (at least 3-4 complete sentences) of your experience.

Indicate the organization(s) you worked for where you gained this experience.

Do you have a valid motor vehicle operator license that is not under suspension / revocation or restricted under any pending or current citations / court proceedings? Please indicate which license you possess.

If you have a State of FL license, does your license currently have one or more of these restrictions?

Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?

Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

Provide your full Driver's License or Identification number. For out of state license, please include the state. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.

A copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE : A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

Required Question

Salary : $18