What are the responsibilities and job description for the Revenue Collector position at City of Jacksonville, FL?
Job Description
Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!
The Tax Collector Department is actively seeking four (4) Revenue Collectors.
Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.
This is entry-level administrative support work in the receipt and processing of revenues and payments and preparing and issuing related documents. The work requires knowledge of techniques, methods, and procedures used in the receipt and processing of driver’s licenses, taxes, fees, bills and related payments which involves the use of specialized skills which is learned on the job or through specialized training. Contacts require skills in understanding and/or influencing people and are important in explaining rules and regulations and providing services, including skills of persuasiveness, assertiveness and sensitivity to other points of view that are required to influence behavior, change an opinion or turn a situation around. The work is semi-routine in that tasks are covered by procedures or precedents, but some latitude is permitted to consider the most appropriate method, technique, or procedure to follow. The work is performed in an office environment. Motor vehicles operate. Operates personal computers using word processing, spreadsheets, and databases, copiers, validators, and other standard office equipment. The physical demands consist mainly of sitting or standing in one place for extended periods of time and may occasionally require lifting or moving light objects weighing less than twenty (20) pounds. The work is performed under general supervision where the work is subject to instructions and established work routines and procedures, and the worker is given latitude to rearrange the sequence based on changing work situations or workflow.
Examples of Work
- Assists the public by providing respectful, courteous and knowledgeable customer service, via face to face, phone, letter, fax and/or email effectively and efficiently.
- Determines customer’s need and acts as an advocate to complete all transactions. Receives and processes payments for taxes, fees, bills and other payments and prepares and issues receipts.
- Prepares and issues routine motor vehicle registration and tag renewals, animal, hunting and fishing, titles, driver licenses and related documents.
- Reviews application forms and verifies for accuracy and completeness.
- Verifies authenticity of legal documents and determines an individual’s legal presence in this state/county.
- Codes, verifies, enters, and retrieves data using computers and other standard office equipment.
- Responds to inquiries from the public by researching and providing information concerning fees, bills, permits, registrations, tags, titles, licenses and related matters.
- Administers driver license skills road test, when needed.
- Balances cash receipts daily.
- Trains less experienced staff in the processes and procedures of each transaction.
- Files correspondence, documents, and related information.
- May type forms, letters and correspondence.
- Operates motor vehicles.
- Operates personal computers using word processing, spreadsheets, and databases, copiers, validators, and other standard office equipment.
- Demonstrates proficiency in the City of Jacksonville’s competencies.
- Performs related work as required.
Knowledge, Skills and Abilities
- Knowledge of the laws, rules, regulations and procedures governing the receipt and processing of taxes, fees, fines, bills and related payments.
- Knowledge of office practices and procedures.
- Skill in operating computers and various standard office equipment.
- Ability to simultaneously listen, communicate, interpret and enter data into a computer terminal with accuracy and speed.
- Ability to learn the laws, rules, regulations and procedures governing the receipt and processing of taxes, fees, bills and related payments.
- Ability to learn the procedures used in preparing and issuing permits, registrations, tags, titles, liens, licenses, and related documents.
- Ability to receive and process payments and prepare and issue a variety of documents.
- Ability to read and verify the accuracy and completeness of documents.
- Ability to code, enter and retrieve data using computers.
- Ability to operate motor vehicles.
- Ability to operate personal computers using word processing, spreadsheets, and databases, copiers, validators, and other standard office equipment.
Open Requirements/Supplemental Information
OPEN REQUIREMENTS:
-
Two (2) years of education and/or experience in each category below:
- Cash handling (2 years exp)
- Data entry (2 years) and;
- Face-to-face customer service contact dealing with the public (2 years).
- High school graduate or equivalent - preferred.
OTHER REQUIREMENTS:
- The probationary period for this class is twelve (12) months.
LICENSING/CERTIFICATION/REGISTRATION:
- A valid driver’s license is required prior to appointment and must be maintained.
- City of Jacksonville Public Driver Certification must qualify for prior to appointment, obtain, and maintain during employment.
- Depending upon assignment, may be required to possess a State certification as a Driver’s License Examiner.
A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply atwww.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred.
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Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.
If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.
If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:
Florida Department of Veterans Affairs
Attention: Veterans’ Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL 33778-1630
Email:VeteransPreference@fdva.state.fl.us
