What are the responsibilities and job description for the Telecommunicator Trainee position at City of Jacksonville NC?
About Jacksonville: Jacksonville has one of the youngest demographics in the US with a median age of 22.7 and an estimated population of 72,800. The City offers a great work/life balance. We are rich in history and deep in pride of our local military as demonstrated at Lejeune Memorial Gardens near Marine Corp Base Camp Lejeune and New River Air Station. Many of our military return and plant roots here because of the lifestyle and all that the City has to offer. Another reason people stay in Jacksonville. We are a Caring Community as stated in our City seal.
Jacksonville tourism is growing, with festivals and events including some annual favorites like the Jacksonville Jamboree, Winterfest, Oktoberfest, Jazz in the City and Onslow Veterans Pow Wow. The Marine Corp Half Marathon is just one of our premiere sports events, and others include course challenges, soccer, triathlon, boxing, pickleball, softball, basketball, disc golf and other tournaments.
Jacksonville Recreation has indoor and outdoor facilities throughout the City and include year-round programs, classes and events including summer concerts, camps, movies, team sports and many more activities for all ages. There are 19 parks and 20 miles of greenways and trails. We are a waterway City with easy access to fishing and water sports and are close to Onslow beaches.
Jacksonville commercial corridors of Western Blvd, Marine Blvd, Gum Branch Rd and Henderson Dr. offer retail shopping, restaurants, award winning healthcare facilities and other services. Coastal Carolina Community College is in the center of the corridor and offers students a variety of subjects connecting to state universities. Our public schools are above the curve in learning, proud in sports and offer a ton of activities for students. Jacksonville Airport is a regional hub for travel and Jacksonville Transit offers service in the City and military installations.
Our Telecommunicators talk to people on their worst days and help them through distressing events by answering 911 calls. Telecommunicators are calm in crisis and great at multi-tasking, with skills in technology and customer service. Job duties include training in emergency communications, answering 911 calls, communicating with police officers and firefighting personnel, conducting criminal background checks, dispatching emergency personnel and resources; maintaining records and creating reports.
The Telecommunicator Trainee works 12 hour rotating shifts every 28 days covering 14 shifts.Performs on the job training in emergency communications, answers 911 calls, communicates with police officers and firefighting personnel, conducts criminal background checks, dispatches emergency personnel and resources; maintains records; creates reports. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Watch a Short Video about being a Telecommunicator HERE.General knowledge of the methods of operating two-way communications systems; general knowledge of radio code system and teletype procedures; general knowledge of the geography of the city and location of important buildings; ability to type at a reasonable rate of speed; ability to speak distinctly; ability to deal with the public under stressful conditions and remain calm; ability to operate standard office, data entry and computer equipment and communication consoles; ability to establish and maintain effective working relationships with associates and the general public.
Equal Employment Opportunity
The City of Jacksonville is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, sex, national origin, age, marital status, religion, or disabilities unrelated to the essential function of the position.
Additional Information
Part of the application process for positions with the Jacksonville Telecommunications Division includes skills testing. There are two online assessments for this position. The first is a short, home-based Keyboarding and Computer Skills assessment and the second is a more job-specific assessment conducted by the City of Jacksonville Human Resources Department and lasts from 45 minutes to an hour. You may be contacted regarding these tests via email or text messaging to complete them online. Test results are stored and available to the Jacksonville Telecommunications Division as part of your application package.
The length of the application process will vary based on the number of applicants, the number of vacancies and the needs of the department, but will normally run from three to six weeks.
Applicants who fail to successfully complete the Telecommunicator application process are eligible to reapply after 12 months from the date of their previous application.
Any persons needing physical assistance or special accommodations In order to facilitate this testing requirement should contact the Human Resources Department at 910-938-5386.
Jacksonville tourism is growing, with festivals and events including some annual favorites like the Jacksonville Jamboree, Winterfest, Oktoberfest, Jazz in the City and Onslow Veterans Pow Wow. The Marine Corp Half Marathon is just one of our premiere sports events, and others include course challenges, soccer, triathlon, boxing, pickleball, softball, basketball, disc golf and other tournaments.
Jacksonville Recreation has indoor and outdoor facilities throughout the City and include year-round programs, classes and events including summer concerts, camps, movies, team sports and many more activities for all ages. There are 19 parks and 20 miles of greenways and trails. We are a waterway City with easy access to fishing and water sports and are close to Onslow beaches.
Jacksonville commercial corridors of Western Blvd, Marine Blvd, Gum Branch Rd and Henderson Dr. offer retail shopping, restaurants, award winning healthcare facilities and other services. Coastal Carolina Community College is in the center of the corridor and offers students a variety of subjects connecting to state universities. Our public schools are above the curve in learning, proud in sports and offer a ton of activities for students. Jacksonville Airport is a regional hub for travel and Jacksonville Transit offers service in the City and military installations.
A few words to describe the organization's work culture:transparent, family-oriented, happy, collaborative, challenging, engaging, and respectful.
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We’re Hiring for Full-Time & Part-Time Telecommunicators!
Our Telecommunicators talk to people on their worst days and help them through distressing events by answering 911 calls. Telecommunicators are calm in crisis and great at multi-tasking, with skills in technology and customer service. Job duties include training in emergency communications, answering 911 calls, communicating with police officers and firefighting personnel, conducting criminal background checks, dispatching emergency personnel and resources; maintaining records and creating reports.
The Telecommunicator Trainee works 12 hour rotating shifts every 28 days covering 14 shifts.Performs on the job training in emergency communications, answers 911 calls, communicates with police officers and firefighting personnel, conducts criminal background checks, dispatches emergency personnel and resources; maintains records; creates reports. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Receives and transmits messages primarily by radio and maintains radio log on shift work.
- Receives emergency calls, determines location and nature of emergency and dispatches appropriate personnel and equipment.
- Answers incoming telephones through administrative and emergency phone lines.
- Determines the nature of the call.
- Operates phone line for the hearing impaired.
- Enters the call into the Computer Aided Dispatch (CAD) system and dispatches the personnel and equipment.
- Monitors separate radio frequencies.
- Handles paging for police, fire and special units.
- Operates DCI computer to communicate with other law enforcement agencies throughout the state and nation.
- Enters, clears, cancels and modifies stolen items and wanted or missing persons.
- Monitors alarms; dispatches appropriate personnel; enters information into alarm log.
- Maintains logs on public works problems such as holes in the street, water leaks, traffic control signals that malfunction, etc.
- Issues case numbers for police reports when requested by officers.
- Fills out daily report sheet for communication center activity for the shift.
- Performs related tasks as required.
Watch a Short Video about being a Telecommunicator HERE.General knowledge of the methods of operating two-way communications systems; general knowledge of radio code system and teletype procedures; general knowledge of the geography of the city and location of important buildings; ability to type at a reasonable rate of speed; ability to speak distinctly; ability to deal with the public under stressful conditions and remain calm; ability to operate standard office, data entry and computer equipment and communication consoles; ability to establish and maintain effective working relationships with associates and the general public.
Equal Employment Opportunity
The City of Jacksonville is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, sex, national origin, age, marital status, religion, or disabilities unrelated to the essential function of the position.
Additional Information
Part of the application process for positions with the Jacksonville Telecommunications Division includes skills testing. There are two online assessments for this position. The first is a short, home-based Keyboarding and Computer Skills assessment and the second is a more job-specific assessment conducted by the City of Jacksonville Human Resources Department and lasts from 45 minutes to an hour. You may be contacted regarding these tests via email or text messaging to complete them online. Test results are stored and available to the Jacksonville Telecommunications Division as part of your application package.
The length of the application process will vary based on the number of applicants, the number of vacancies and the needs of the department, but will normally run from three to six weeks.
Applicants who fail to successfully complete the Telecommunicator application process are eligible to reapply after 12 months from the date of their previous application.
Any persons needing physical assistance or special accommodations In order to facilitate this testing requirement should contact the Human Resources Department at 910-938-5386.
Salary : $37,332 - $38,600
