What are the responsibilities and job description for the Part-Time Customer Experience Associate - Youth - Programming position at City of Jacksonville?
The Part-Time Educational Programming Library Associate prepares and presents innovative and engaging programs for youth primarily at outreach locations, such as afterschool programs and daycare centers, or inside a Jacksonville Public Library branch. The employee is responsible for recording relevant program data within the department and establishing a positive rapport with customers, outreach sites, and branch libraries.
The physical demands consist mainly of moving from one work location to another, sitting or standing at a workstation for extended periods of time, walking, bending, stooping, pushing, pulling, reaching and squatting, using standard office and library equipment on an ongoing basis and may be required to lift objects weighing up to 25 pounds and push loaded book trucks weighing up to 50 pounds.
The work is performed under limited supervision where the work assignments are subject to established procedures, practices, techniques, and/or policies, and the employee plans and organizes the work, determines his/her own priorities, and the work is reviewed in terms of quality, volume, timeliness, and adherence to established procedures and policies.
This position is a 25 hour a week part-time position. Majority of hours will be scheduled during the regular work week. However, due to the nature of library operations, the employee may be required to work evenings and on weekends. The employee will be expected to travel within the city of Jacksonville. Mileage reimbursement is available.
- Prepares, and conducts a variety of programs and activities to encourage the use of the library by children and young adults, including, but not limited to, school and community outreach.
- Works with the Youth Learning staff in the presentation of programs and services for children and teens.
- Assists with ideas for programs and collects necessary materials.
- Reads, tell stories, performs puppet shows, and interacts closely with children.
- Provides direct assistance to patrons with basic information regarding use of library materials, equipment, and services.
- Circulates library materials and answers reference questions.
- Researches complex questions.
- Has access to and maintains the integrity of confidential customer information.
- Interprets policy and explains procedures to the public.
- Responds to customer concerns and complaints and conducts conflict resolution.
- Maintains and cultivates contact with the general community, the public, schools, teachers, other libraries, city employees.
- Operates standard office and library equipment such as personal computers or mobile devices using word processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiches equipment, and calculators.
- Demonstrates proficiency in the City of Jacksonville Core Competencies.
- Performs related work as required.
- Knowledge of recreational and developmental needs of children and young adults along with the knowledge of community interests, trends, and resources and ability to use this information to determine library programming needs.
- Knowledge of library procedures, techniques, and policies.
- Knowledge of library materials in various formats and materials appropriate for various ages and reading levels.
- Knowledge of literature and reference materials.
- Skill in organizing library materials and workflow.
- Ability to translate adults, young adults and children’s needs and interests into effective library services and programs.
- Ability to recommend age-appropriate material.
- Ability to communicate verbally and in writing to persuade, educate, explain and inform.
- Ability to prepare written reports.
- Ability to solve problems.
- Ability to research and evaluate library activities and library procedures.
- Ability to maintain detailed and accurate records.
- Ability to operate standard office and library equipment such as personal computers using word processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiche equipment, and calculators.
- Dependent on assignment, ability to operate a motor vehicle.
- A Bachelors’ Degree from an accredited institution with a preferred concentration in librarianship, education, child development or other related field is required.
- Basic computer skills required.
Experience in education, retail, or library support work is preferred.
LICENSE/CERTIFICATION/REGISTRATION:
- Depending on assignment, a valid driver's license may be required and must be maintained during employment in this class.
- Depending on assignment, must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville Public Driver Certification.
A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history, including number of hours worked per week, is required for all employment/volunteer work in which qualifications are being based.
REQUIRED DOCUMENT: A copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred.
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Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.
If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference
If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within 60 calendar days upon receipt of notification of the hiring decision, requesting an investigation to:
Florida Department of Veterans Affairs
Attention: Veterans’ Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL 33778-1630
Email: VeteransPreference@fdva.state.fl.us
Salary : $18
