Seasonal - Pool Cashier/Concessions Attendant

CITY OF JANESVILLE DIVERSITY STATEMENT:

The residents of Janesville choose this community, not just as a place to live, but as a place to realize life’s opportunities. We strive to sustain a community culture where differences are recognized, understood, and appreciated. As such, the City of Janesville recognizes the importance of developing an environment where diversity is not merely accepted but embraced and celebrated. As public servants, we believe everyone has the right to be treated with dignity and respect. To this end, we will diligently recruit and retain the most talented employees in an environment that fosters maximizing one’s potential. Therefore, we encourage individuals from all backgrounds, perspectives, and experiences to consider employment with the City of Janesville and serve the residents of “Wisconsin’s Park Place”.

OBJECTIVE:

Under general supervision of the Recreation Programmer and on sight guidance/supervision of the Head Lifeguards/Aquatic Supervisor, the Pool Cashier/Concessions Attendant is responsible for handling admission sales, cash handling procedures, food handling procedures, and providing general customer service. Individual will work at both Rockport and Palmer Pools.

RELATIONSHIPS:

Reports to: Directly to the Head Guard/Aquatic Supervisor and indirectly or the Recreation Programmer.

Has work contact with appointed and elected City officials, Department, Division, and Office Heads, City employees, and the general public.

Supervises: Has no regular supervisory duties.

1. Answers the telephone and provides accurate information.
2. Sells food and beverages and follows proper cash handling procedures.
3. Sells and promotes daily and seasonal pool passes 
4. Oversees cleanliness and sanitation of concession stand and concession area in accordance with Rock County Health Regulations.
5. Greets the public and provides excellent customer service. 
6. Adheres to proper pool admission procedures.
7. Records successful deep-water pass candidates properly.
8. Adheres to proper food handling procedures. 
9. Records attendance accurately and completes required paperwork.
10. Maintains proper use and clean-up of concession equipment
11. Plays a role in emergency care by calling for help if requested to do so.
12. Handles admission and/or concession purchase transactions on a cash register or point of sale system.  Completes a nightly cash drawer reconciliation accounting for all transactions.
13. Reports any issues to the supervisor.
14. Attends and participates in all mandatory staff and facility trainings. 
15. Follows all safety regulations, policies, and procedures; reports all unsafe conditions and acts to supervisor; reports all accidents to the supervisor immediately whenever possible; follows recognized safe work practices.
16. Performs other special projects and other job duties as assigned or required during regular and non-business hours.
17. All employees may be assigned by the City Manager or their designee to perform duties and assume responsibilities that are outside the scope of their work duties when the City Manager has declared a City disaster or the City Emergency Operations Center has been initiated.

1. Stocks and cleans bathrooms, guard room, and pool area as needed.
2. Enforces facility policies.
3. Accurately completes all inventory/order forms.
4. Restocks product prior to completion of shift.
5. Performs other duties as assigned.

1. Must be 16 years of age or older.

1. Current CPR, First Aid, and AED certifications preferred.
2. Experience working with a cash register or customer service preferred.

1. Organizational and time management skills to prioritize duties and accomplish a high volume of work product while adapting to constant changes in priority.
2. Exceptional communication skills, paired with a strong customer service background, and effective interpersonal skills.
3. Collaboration skills to effectively work with others to achieve common goals through communication, teamwork, and problem-solving.
4. Cash handling.

1. Ability to be motivated and dependable.
2. Ability to communicate effectively and to follow verbal and written instructions. 
3. Ability to count back change to customers.
4. Ability to work a variety of shifts including days, evenings, weekends, and holidays. 
5. Ability to work with minimal supervision and within the boundaries of responsibility.
6. Ability to maintain a positive behavior and professional demeanor, address resident and customer concerns in a helpful, courteous manner.
7. Ability to comply with all safety policies, practices, and procedures, and report all unsafe activities or conditions to supervisor.
8. Ability to perform basic mathematical calculations, including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, and decimals. 
9. Ability to manage multiple projects simultaneously, adapt to changing priorities, and to work smoothly and cooperatively on a variety of projects.
10. Ability to make decisions according to applicable laws, regulations, established procedures, and the directives of the City Manager and City Council.
11. Ability to learn and apply new technology and computerized systems/building systems in order to detect and diagnose operational problems and maintenance needs.
12. Ability to comply with all safety policies, practices, and procedures, and report all unsafe activities or conditions to supervisor.

1. Establish and maintain effective working relationships with City appointed and elected officials, Department, Division, and Office heads, City employees, consultants, developers, architects, engineers, realtors, surveyors, community interest groups, other governmental agencies, and the general public.
2. Exhibit exceptional professionalism, tact, and decorum in all areas of work duties.
3. Strong ethics base built upon integrity, honesty, initiative, and respect; maintain strict confidentiality. 
4. Interact positively with a diverse group of individuals, and work effectively both as part of a team and independently.
5. Embrace and actively promote an inclusive and equitable work environment. 
6. Conduct all business and working relationships in an accurate, fair, equitable and highly ethical manner. 
7. Work with the public in a fair and consistent manner, maintaining objectivity and excluding personal bias while performing job duties
8. Reliable, timely, and proactive in the completion of duties, meeting deadlines and responding to inquiries.
9. Work with others in a positive and supportive manner to solve problems, generate ideas, and accomplish division and City goals.

Salary : $12